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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Every order I've placed has been fantastic. all of the sauces are delicious and full of flavour. can look pricey but you're paying for top quality. I had one issue on delivery with one of the sau... Ver más

Valorada con 3 estrellas sobre 5

Ordered gift box for a birthday gift, it arrived damaged. Contacted customer services,they asked for photos and items damaged. Which I did and requested new cardboard gift box, so far so good...then e... Ver más

Valorada con 5 estrellas sobre 5

Loved these products for years, often buy one for a treat but decided to subscribe to a box. Easy to order, very quick to arrive - unfortunately, the wrong box was sent. I contacted customer support a... Ver más

Valorada con 5 estrellas sobre 5

Smooth ordering process and very quick delivery, good price especially with the offer on. Had an issue with a recent order that I raised with the team and they were super helpful and sent out a replac... Ver más

Información sobre la empresa

  1. Proveedor de condimentos
  2. Proveedor de catering
  3. Fabricante de alimentos
  4. Productos de alimentos
  5. Fabricante de condimentos para alimentos

Escrito por la empresa

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 57% de las opiniones negativas

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4,4

Todas las opiniones

(305)

80 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic condiments, worth every penny

We absolutely love everything we've had from the Sauce Shop. Their honey sriracha, truffalo hot sauce, mayo and ketchup are all staples in our cupboard now! Well balanced, tasty sauces without all the nasties. Worth every penny!

10 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended, with a great choice of flavours, it's my go to brand for adding spice, life and energy to my home cooking...

10 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Basically overpriced heinz

Basically overpriced heinz. I could write more but its not worth it. The sauce has some zip but thats it. There are plenty of flavours but mediocrity wants quantity not quality.

28 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unfortunately a bootie of sauce was…

Unfortunately a bottle of sauce was broken and made a mess , however Tom was quick to reply and sorted out a replacement
Thanks for that, my son loves your products and we will be ordering again

20 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sauces that taste out of this world.

Unbelievable sauces that actually taste nice with normal ingredients in them. Just have to be careful, because after not too long you find sauce shop products everywhere in your house!! 😋

Any issues I had are address really quick.

9 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I had an issue with my order over Christmas 2025 - however, I have had contact from Oliver who was extremely helpful in resolving this matter. Great customer service!

9 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivered in the nick of time!

I ordered their ‘festive hamper’ in the 7th December and on the order confirmation there was a note saying that due to high order numbers there would be a delay. I also received a separate email in the 9th with a similar message. I messaged on the 12th to see when it would be dispatched, and then chased on the 16th because I was moving house in the 19th! Thankfully Tom was helpful and intervened, ensuring my parcel was sent via a faster service so I received it in the nick of time before my move. Thanks Tom 😊

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Xmas pressie- Great Value

I bought the Festive Hamper for my Husband and son as they love a good condiment!! It arrived today and its absolutely stuffed full!! Great value! Can't wait to see their faces when they open it.

23 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Alls well that ends well

I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce shop customer service, and received a prompt and courteous response from Tom, who looked into it and found no trace of the consignment having been sent to dpd. He immediately repeated my order and I’m happy to say it has today arrived -23rd December, JUST in time for Christmas.

23 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service!
Placed an order but didn’t read that Christmas delivery couldn’t be guaranteed. Emailed to say appreciate it’s Christmas but if there was anything that could be done I would be very grateful. Received an email within an hour to say my order had been bumped to 25 hour deliver and was dispatched that evening. My package was delivered today.
Can’t review the sauces as they are for a present, but am sure the recipient will enjoy them.
Thank you so much for the attention and great customer service

18 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't buy from this company - non-delivery of gifts

Don't buy from this company. They have massively overstretched themselves this Christmas with marketing and then can't fulfil orders. I placed my order and they took my money 10 days ago, and nothing has yet been dispatched and I'm not willing to wait any longer. No follow up comms to apologise for the delay or reassure that the item would arrive in time for Christmas, and after ringing customer services twice, the 'service' was pretty mediocre. Not really that apologetic or any reassurance the gifts would arrive in time. Needless to say I've cancelled and won't buy from this company again.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Sauce Shop®

Respuesta de Sauce Shop®

Hello Stephanie, I'm really sorry for the experience shopping with us this Christmas. We have had a very busy Christmas period with a huge volume of customer orders. That's meant we've been slower than usual in getting some orders prepared and shipped. Your order was caught up in this, and that's not good enough from our end.

We'll be improving going forwards to limit any disruption to people like you in these busy shopping periods.

Again, apologies for the experience this time around, and I'm hoping you can give Sauce Shop another try at some point.

Thank you,
Team Sauce Shop.

Valorada con 1 estrellas sobre 5

Over a week, still not dispatched

I ordered over a week ago and my order still hasn’t been dispatched. Customer service just said they were busy and it would be with me ‘soon’ - no sign of it yet. It’s a Christmas present so I really need it urgently!

13 de diciembre de 2025
Opinión espontánea
Logotipo de Sauce Shop®

Respuesta de Sauce Shop®

Hello there, I'm sorry for the shopping experience. We've had a really busy Christmas period, with massive demand. This has meant, in some cases, we've been slower than usual in getting orders dispatched and delivered. It's our mistake, and we'll be taking all the learnings going forward.

I can't see any details from your review (name/order number), but please do reach out to our team again at info@sauceshop.co / 0115 941 3263 if your order still hasn't arrived.

Again, apologies for the experience this time around, and I'm hoping you can give Sauce Shop another try at some point.

Thank you,
Team Sauce Shop.

Valorada con 5 estrellas sobre 5

Parcel arrived quickly

Parcel arrived quickly. Reasonable price for the bundle. One item damaged. Contacted customer service who will send replacement . Hopefully will receive soon as it’s a Xmas gift.

18 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent customer service

I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due to the high numbers of orders they couldn’t guarantee delivery on time . Agreed to refund immediately and I cannot fault the service I received , just disappointed I won’t be gifting this hamper for Christmas .

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant

I had not received an order and the problem was dealt with within 48hours of me raising the issue. Tom contacted me and was very helpful and just want to thank your team for being great!

Would absolutely recommend based on my experience and I wish you all a very merry Christmas indeed.

18 de diciembre de 2025
Opinión espontánea

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