Gill is an excellent salesperson. Very knowledgeable and not pushy. The company are very lucky to have her.

It all started very well until my sofa was delivered,after only a week it became the most uncomfortable sofa imaginable.
It's sunk beyond all recognition and impossible to sit on.
I complained and they sent out a representative who also agreed with me but then wrote a report for scs saying it was fine.im now stuck with a sofa I can't use,if anyone who has any doubts,go to the scs complaints Facebook page.
My partner,who also ordered a sofa is experiencing the same thing and is going to take them to court.
Do not buy anything from these liers.

Drivers were excellent but should have been postponed til the morning as 8 10 pm is too late

I have spent the last year of my life fighting with this company I got a sofa from this place then ended up having a manufacter defital even tho I payed for the 5 year expendeted protection to find out the person that supplies my sofa went out of business this processes took over 6 months befor i was awarded money off a new sofa to witch I found my 3000 pound sofa got me 679.99 off a new sofa even tho I paid more money to extend my warranty to 5 years to find out they wasn't willing to hold them selfs to something I paided for I then took my 679.99 pound of in store credit as the wasn't willing to give me the money to place an order on the 16/10/2025 to be given a delivery date befor Christmas let's be honest if u have got this far in the story I didnt get my new sofa to be told yesterday 12th of Feb 2026 that my sofa got canceled and rendered and no isn't expected in to the factory till the 9th of March 2026 when it was expected befor Xmas day 2025 I have had nothing but issues with scs and theu refuse to give me my money back form the higher up management this was stated on a fone call with the only person that ever rung me back after multiple people telling me thay would call me back or take it to there manager im getting no compensation and no money off and I can't even cancel the order apparently according to scs im stuck in this cycle so please to anyone that has got this far in this review fine some one else to get a sofa off many thanks for your time and go to dfs or anyone else

Excellent service from buying the sofa to the really helpful delivery guys

The delivery times where as told . I received messages and calls to advise me on the timing the sofa would be delivered. The guys where very helpful with helping me move my old sofa out the way .. they made sure I was able to use the recliner buttons and all the rubbish was taken away . Very friendly.

Delivered on time guys were polite friendly would have given 5 stars but the manufacturer sent the wrong chair out with the sofa

Very happy with our corner sofa from SCS. Staff at Colchester branch were very helpful in discussing options of materials and design. Decent price, good quality and the delivery team were excellent. Very happy to recommend!

Excellent service from shop to the delivery drivers.

The delivery tracking system worked well earlier today and the delivery was on time. The delivery team assembled the 3 SEATER SOFA REF 10346908 which
was fine. But when assembling the ARMCHAIR
REF 10346909 the base was obviously not level with the casters fully engaged. One of the team adjusted one caster leaving the thread exposed which severely affected stability strength at the rear RHS of chair This has been reported back by the team with photo' added. Kind regards. Martin Holland.

I was given updates of the delivery up until the day of delivery, the delivery guys were top notch, having phoned when they were ready for delivery so i could make parking easier, they both friendly and helpful all the way through the delivery process and made sure that i was happy with everything

After reading the horror stories on facebook, I was extremely happy with my experience with SCS. The texts, emails and tracking works well. I received a telephone call to confirm they were 30 minutes away and they arrived shortly afterwards. The sofabed was brought in in sections and reassembled in the room. Very speedy and polite team. TaylorMurphey Basil

Very efficient nothing too much trouble, excellent service.

Very pleased with the delivery service..infact, very pleased overall from start to finish. 💪💪
Two gentlemen came to delivery our furniture(1xarmchair/2xTwoSeater). Very respectful of the property and very helpful all round. They fitted the sofas and placed accordingly where we needed them..no fuss 💪👍 If I could add more than 5 stars..I would! 😎

Great service

Arrived before their predicted time , friendly and were very efficient in delivering our furniture

On time, great communication and care taken

Very good service on time and friendly very happy and was tracked all the way

Buying the sofas was the easiest part. Really good service and advice.
On the delivery day, Chris and Simon rang through to inform me when they hope to be with me (dependent on traffic around the Dartford area!) I think they were travelling from Essex.
Both Simon & Chris were pleasant, jovial and brought my sofas in and placed them where I wanted them. They made it look so easy.
Thank you

The delivery guys called me to advise their time of arrival and were prompt. They were polite, friendly and efficient, and tidied up after themselves.
Good ambassadors for SCS.