The waiting time for the suite to be delivered it took 5 weeks.
The delivery was good.
Service in the shop was very good.

Scs @ glasgow fort . Best customer service and knowledge of the sofas. Fiona was wonderful 10/10 helped up choose the right sofa for our needs. Such an asset to the company , friendly and knowledgeable. Thank you Fiona

Just wanted to say a massive thank you to Emily at the Glasgow Fort. She went above and beyond to show me fabric samples, and each and every couch option (I wanted a pull out sofa day bed) that was available. All this and because I’d made an accidental online order, she did it with no hope of commission. Truly a kind wee soul who calmed me down after my accidental order and made me feel at ease about everything. I will definitely be buying a couch through SCS again and it’s down to the staff at Glasgow Fort!

We had a great experience at SCS Sofas Glasgow Fort yesterday and were very pleasantly surprised at the quality and range of sofas esp in comparison to other furniture stores that we visited the same day. After much intense deliberation we picked one of two favourites, but best of all was Emily who helped us, she was so friendly, professional and patient that she made it memorable for great in store service too 😊 thank you. Now just to see if the sofa goes up the stairs…

Fiona was great. Genuine Knowledge and very personable without being too "salesy". Gave us time to consider options.

Quality furniture, great delivery,and very friendly delivery staff,

Kept up to date on time of delivery,men were so helpful and very pleasant,tidy and quick with installation,explained the working of it too.

Fiona was incredibly helpful and friendly. We came just for a look and left with new sofa! The quality of the furniture looks great and price was very reasonable.

We recently popped in to purchase a new sofa and were served to the highest standard by Z - he was friendly, polite and incredibly knowledgeable. It meant that we left having purchased a lovely sofa, got a fantastic deal and were incredibly satisfied - thank you Z!

My wife was by herself when the sofas were delivered. The men could not have been more helpful and placed the sofas exactly were she wanted in the Livingroom.

Fiona was so helpful with our purchase. Made the full experience so smooth and seamless. Emily also helped us pick the couch we wanted. Couldn’t recommend enough.

Made to feel very welcome by Gavin. Allowed to browse freely without feeling like staff were at you. Store was cool and calming. Great choice of products and Gavin was extremely knowledgeable. Fiona was lovely and made us feel at ease and nothing was a bother.

Absolutely shocking waiting in on my delivery from 7:00am to 7:00pm not once not twice but this is the third time I’ve waited in all day and took another day off work with no sofa! I am self employed and I’ve lost three days wadges.. also my old sofa has been taken away so nothing to sit on why they can’t be honest about delivery is beyond me! Have no idea when or if my sofa will show up! No communication or contact do not order from SCS

Fiona from SCS team at the Glasgow Fort made our experience of buying a new sofa enjoyable and easy!!

Nothing was a bother!

The reception we received from all the team at Glasgow Fort was welcoming and friendly (from the heart). Fiona was especially attentive and sorted out everything for us. Could not have hoped for a better experience. Looking forward to the sofa arriving!!

The SCS sales team at Glasgow Forte went above and beyond helping me select my settee. They helped me set up the finance and even manager stayed late to get everything set up. My settee arrived today and the two delivery men were amazing as well. Well organised delivery with good tracking of their arrival time. Build up settee and made sure I was happy before they left nothing was a bother really pleased with SCS from start to finish.

Mrs Violet Black

I had an excellent experience with delivery drivers John and Paulino. They provided exceptional service, demonstrating professionalism and teamwork throughout the entire process. They worked incredibly hard, going above and beyond to ensure my large sofas were delivered to the designated space. They expertly navigated challenging areas and never gave up at the first obstacle. Their dedication and positive attitude made a significant difference, and I wish more drivers were like them. Keep up the great work!

My partner purchased a beautiful reclining display sofa. Pierce was keen to provide good service in the store and we were made aware it would be delivered when the stock was due to change a couple of weeks later.
Today should have been delivery day. Our tracking showed 1555-1610. At 1930, it still does. No word. No contact. No sofa.
Of course, SCS shop shut for new stock to be installed so can't contact anyone at Glasgow Fort. No response by email either. They are also shut tomorrow. The distribution centre number rang out repeatedly. Lack of communication has made this frustrating and disappointing. Measures were taken around work to accommodate the alleged delivery day/time. We have no idea if or when it will ever arrive.
This is deeply unprofessional and the opposite of a positive purchasing experience. Food apps can track sandwich delivery accurately to keep customers informed. Why can't SCS do something similar with such expensive purchases? It wasn't waiting to arrive from Italy. The sofa was on the showroom floor.
Stressful and really did not expect this level of poor service.

We went in today and got a sofa and chair. Zee was very helpful

Ryan assisted us this afternoon and he was patient, helpful and very understanding. Our family member who was shopping has learning difficulties and our experience at the store was extremely positive. Sincere thanks Ryan, your help and friendly manner was greatly appreciated.