Went to the Fosse Park store. Found a new corner sofa and chair. Were told it would take a while for delivery, which was fine as items were shipped from Italy.

We received a text asking whether we were ok to receive part of the order, and if we were, to ring a number on the text. As we only wanted the items delivering together, we didn't reply to the text.

We had delivery of our sofa today. The corner sofa was lovely, the quality can't be faulted. However, the chair was missing from the order. The delivery drivers were rude, barely speaking to us. They said one part of the sofa might need to be delivered via the French doors, so we cleared the area. They then said it'd be fine through the front door.

We asked where the chair was, and they said they didn't know anything about a chair. After they left, we realised they'd damaged our front door, and we couldn't close or lock it! There was no issue with the door before, so they'd obviously forced the furniture through the door despite there being no need to.

Rang the Fosse Park store to chase the missing chair and report the damaged door. Said they didn't understand why the sofa had been delivered without the chair, but said it might be the end of August before the chair is delivered! Then told that there was 'nothing they could do'about the damaged door, apart from phoning it through to their customer line.

Rang their customer line, none of the options got you through to exactly the right option for what the problems were.

This company and their delivery drivers, are an absolute shambles! They were the rudest delivery drivers I've ever known, and the damage to our property was absolutely unwarranted.

They don't care about your experience once they've got your money. Avoid like the plague, the usual sofa companies are a dream compared to these jokers. Keeping your old sofa is a much better option than using this lot.

UPDATE: still have no chair as of 24th August, and Creation, the finance company, want to take the first payment on 5th September when we still haven't received the full order!

Anita was so helpful and really understood what my mum needed for my dad in the care home. Such a great lady with patience and kindness service received.
Kantaben and punita Patel

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so long. If I’m wrong PLEASE correct me.

Anita was a great help, she took her time to understand what we wanted and went above and beyond to help us get what we liked even though we changed our mind so many times. She was calm, friendly helpful and all round a lovely lady and great help. Thank you Anita x

Dellivery time good and delivered by excellent couriers

gentleman who served us was polite and very helpful

The person who sold me my furniture was brilliant nothing was a problem.
Delivery,
Two guys delivered my furniture and they were absolutely fantastic, everything was left perfect all rubbish was taken away we couldn't of asked for more.
This come from SCS Foss park Leicester.
Thank you.

Dorian out sales person was extremely helpful and knowledgeable about the product and nothing was too much trouble. Excellent service from start to finish.

Friendly and efficent service. Listened to my requirements and was very patient while I made my choice.
Impressive and comfortable enviroment.

Had dealings with Kash who was most helpful and informative.
Top man

Excellent from walking in the showroom to going back and purchasing, just hope the delivery works as well.

We were treated very nicely and the information given on the product was quite positive.

Well informed when your furniture is going to be delivered. Phoned and delivered exact time when stated. Friendly and tidy delivery men.

Delivered efficiently and the team were very polite and did a great job. Many thanks to the salesperson and to the delivery guys for their professionalism and politeness.

Great sales person

Help full staff
Quality furniture
Totally happy with the process

Kieran and Simon, were friendly, polite and very good. They informed us of times they were due and put the settees together very efficiently and made sure everything worked and was okay before leaving.

The young gentleman was very welcoming, gave us advice on everything we were looked at, this was very useful when we made our decision, we will recommend the good service to our friends and family.

Such an easy and pleasant experience. We were greeted on arrival but not overly pestered. We were able to browse but a salesperson was on hand when we needed him.
Found just what we wanted for an amazing price so left very happy