Steve & Dale were both friendly and efficient when making our delivery.

Bought a corner suite from scs the staff were very helpful and friendly the delivery day was arranged and got a text to say it was going to be delivered a week earlier then got a text from day b4 to give me a time slot the delivery me were very friendly 😀 and efficient at bringing it in and assembling it

Thank you to Fosse park store, Jagpal and his manager went to great lengths to help us with our sofa very helpful. From order to delivery everything went perfectly with regular updates. Tom and Paul were great with the delivery and kept me updated with time of arrival. thank you.

Damien and Ben came to deliver our sofas and they were great and really made sure the delivery went well given that we had a very narrow doorway. The sofas look great inside and we haven’t been able to have sofas because of the narrow space before so we’re really happy!

Part order delivered in wrong colour and to wrong address. No communication from SCS customer care, don’t answer phones or reply to emails. Each time had to drive 40 minutes to the store to try and get problem sorted. Sofa was originally ordered on 11th October 2024 and finally sorted and received correct suite 17th April 2025 after a lot of hassle and complaining.

Easy to order in the store. Slightly later delivery date than estimated but all worked in the end. Delivery team excellent and kept me updated on their arrival time. Took care to install the furniture and make sure we were happy.

From the time we visited our local store and placing the order, the customer service received from Joe and Ollie was outstanding.

After a 3.5 months wait, we received our order and the delivery guys Kyle and Martel were very polite and assembled our sofas in no time. These guys are definitely a credit to ScS as are Joe and Ollie in store. Thank you all

Marvin and Precious were extremely efficient and polite. They arrived on time after us following the tracker ( which was extremely useful).
They soon had our 2 sofa's inside the house and explained how to use the recliners.
Delivery was definitely 5 star and would recommend the company to others.

Installed very well
The chaps kyle & rob excellent
Many thanks guys

Excellent delivery service.
On time, efficient and friendly, set up the sofa in the room, took away all packaging.
Highly recommend Craig and Trav, thanks again.

Start to finish, and everything will as amazing service. The sales assistant Jag was incredible, we even went back to him after our first visit to buy the sofa as he was great, knew what we wanted and cared for what would be best for our family. Updates for the delivery were very accurate. The guys delivering the sofa were amazing! Very quick and polite. In love with our new sofa. Only arrived yesterday but it is very comfortable, definitely worth the 12 week wait!

The main delivery guy was down right rude, no manners, unfriendly and very arrogant

Me and my partner have had a great experience with SCS from start to finish. We were assisted by Anita in the Fosse Park store who really listened to what we were looking for and gave advice without being pushy. Our sofa was then ready 2 weeks earlier than expected which was a bonus! Delivery from Tom and Paul was friendly and efficient. We are really pleased with our sofa! I will definitely be recommending SCS to everyone!
Thanks again!

They scuffed my new £250 door and didn’t bring a crosshead screwdriver to take the transit feet off.

Craig and benji lovely chaps - very courteous and friendly - took care to sort out my sofa and chair

Leicester Fosse Park store , what a refreshing change , we visited 6 stores in the search for our sofa , in 5 we were hassled,in SCS we made it clear we didn’t want hassling however we did need a bit of help, a young man called Jason approached us told us he was around if we needed him then left, when we then approached him he was honest ( loved that ) clear and helpful ! Another thing we loved was a lot of the sofas are beautiful whilst still being functional we have 2 dogs and 3 kids of various ages we didn’t need a showpiece we needed comfort , durability and style but mostly functionality and we got all of that and more !
I can’t recommend this place enough if what you want is a hassle free shop with a bit of honesty thrown in 😁

Ordered a sofa from scs back in February, the sofa took longer than quoted, we finally received the sofa but no cushions ! We received them today after numerous very long wait phone calls & guess what ? Our sofa is cream & so should the cushions be ! But they arrived in grey ! Would never buy from them again. Customer service is dreadful.

We couldn't fault any aspect of the service we received in store at Leicester Fosse Park, where the staff we dealt with were extremely friendly, polite, professional & knowledgeable. After sales care with the customer service team booking in the delivery and making the final payments was easy, and the delivery and installation on the day of arrival was equally as positive. Would definitely consider using SCS again and would recommend to anyone to give them a try.