We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.

However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.

We have since been told that there is nothing that can be done as we should have checked the order confirmation.

The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.

Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.

Absolutely brilliant service - i was kept informed about my delivery throughout. The delivery men where very careful & polite.

Purchased sofa, that went fine, promised delivery following Friday never turned up. On complaining promised refund of delivery charge, still waiting over 2 weeks later.
Perhaps spend less money on silly TV ads and more on customer service !

Helpful staff not pushy very genuine lots of choice of style size colours and fabric and leathers .usual wait for it to be made and delivery went very smoothly with great delivery team phone call on the day giving times of delivery and all done with no rubbish left behind . I would recommend them to everyone

Got warning when settee due for delivery,Guys were very good who delivered it.Took about 3 months from ordering to delivery but were wane it would.Overall well impressed from start to finish

Great service from shop floor to delivery

Liked
Staff in store friendly
Choice of fabrics
Delivery men good
Sofa looks lovely
Dislike
Was told delivery 10 to 12 weeks
At 10 weeks given delivery date week ahead so paid off sofa balance.
Then immediately told delay. Thought maybe week or two.
Took further 6 weeks before delivery. Have been verbally promised refund of delivery for delay.

Great service, very courteous and all our questions answered.

The salesman who helped us was great. His name is Neil and he was extremely helpful. Very happy with the service 👍

The first thing I noticed was the way they helped me with my choice of furniture always happy and helpful thank you very much

Not hassled. Friendly, knowledgable staff member who was from another store

we were greeted by your salesman Conner who we found very knowledgably and helpful.

Absolutely brilliant

Great service, great communication and lovely delivery drivers

Item ordered in Jan ...after taking our time in shop deciding ...helpful staff here without any pressure. Long wait until May but lovely sturdy sofa & pleased with colour. Delivery slightly earlier than expected but all went smoothly, the men were helpful & polite, speedy too.

I like the products we ordered on 12th Jan but the wait for building of the leather recliner with power pack and delivery was rather long . It came on 7th May nearly a full 4months which was rather long. Once upon a time 8weeks was about the norm. The products are very good though

Very attentive staff
Looked after well, offered refreshments and gift when leaving

Friendly. Efficient.
Proffesional.
No mess

Staff really helpful and friendly, gave us space but we're there readily to answer questions.