Callum was great. Answered all of our questions. Wasn't pushy. Left us to debate and decide. Showcased the product well. Excellent product knowledge.

We were welcomed immediately by the team and offered bottled water..all staff were keen to interact, with Barbara taking the lead role. Negotiations over prices were quickly made and an order placed.
Overall an excellent customer experience. Thank you

Great staff, very polite, great prices, 0% finance over 4 years great selection of furniture with 5 year guarantee

devivered before forecast {4 weeks ahead] men very friendly and polite ,all in all excellent

Excellent service, really helpful and polite team, kept me informed

Clearance bargain, can’t go wrong. Salesman great.

Conner the salesman was very helpfull put us at ease when deciding which sofa to buy lots of sofas to look at very friendly no pressure put on us to buy

Very pleasant staff made your visit very pleasant

Loads of choice and easy going sales people

Very helpful

Staff made it a wonderful experience.

The delivery of my furniture went very smoothly no problems .the men who did the delivery and assembled them did a very good job.

The sales rep was very good, friendly, helpful and patient.
He explained everything then left us alone to choose and was not perturbed when we asked more questions or asked for clarification
Delivery came one month earlier than promised

Right from first ordering our new suite everything wet as smooth as clockwork. When the suite was delivered it came on time and James and Lewis were very polite and friendly, they took all the packaging away with them and were very careful when bringing the sofa and chair in. TOP MARKS EVERYONE.

Thank you very much , my delivery was perfect

Great staff lovely service, extremely helpful

My wife and I visited the Middlesbrough store and were made welcome with an explanation of how the store was laid out and how the various options were available. Having chosen the sofa we wanted we were helped with the options and the order process. Staff very helpful. Looking forward to delivery of our new sofa. Thank you.

Visited store to ask question about finance Paula answered all questions about products in the store.She helped us choose the furniture we wanted and went through all options very informative and very pleased with service

We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.

However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.

We have since been told that there is nothing that can be done as we should have checked the order confirmation.

The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.

Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.