We visited the store in Slough. Were greeted by Mohammed, who was very friendly and helpful but not pushy. He was happy to let us browse but was there when we needed his knowledge. A very pleas... Ver más
Localización
Cambiar localizaciónUnit 2C Slough Retail Park, Twinches Lane, SL1 5AD Slough, Berkshire,, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answere... Ver más
Everything from the choosing of the sofa (very difficult because of so much choice) to the delivery by 2 incredibly fast and helpful boys, was exemplary - I can highly recommend this company and the s... Ver más
We bought 2 x sofa sets (3 + 2 + 1 seaters). One set was full power recliner the other mixed. I think our SCS Slough salesman was chap called Haroon - excellent non-pushy approach and patient with que... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre poltronesofà - Slough
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Berkshire,, Reino Unido
- 01753 541586
4,5
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very punctual delivery & kept informed
Very punctual delivery & kept informed
Polite driver
Very good delivery
16 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The staff are amazing and give you space…
The staff are amazing and have a great set where they try point you in the right direction then let you browse until you are ready. Every other shop swarm you and it's off putting. This was a unique experience and I highly recommend using SCS slough if you are looking for a new sofa. Also would like to mention Graham who dealt with our purchase and was so friendly and just made the whole experience great.
9 de noviembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Wheres my Sofa!
Promised delivery of layzee boys sofa within 4 weeks.. now 11 weeks later still nothing.
In response to the comment below by SCS team, we have requested for an update a few times and still nothing. The store manager said they don't have any idea about deliveries they only sell things.. the head office was last contacted on 5th November.. its 12th today.
27 de agosto de 2024
Respuesta de poltronesofà - Slough
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are waiting on delivery of your order.
I can see that we are currently waiting on an update for you and as soon as we have more information the team will be in touch to confirm when we can expect your furniture to arrive with us.
Rest assured that once this is ready we will be in touch with the first available delivery date.
Many thanks
Lynsey - ScS Social Media Team
Adie and Azza
Adie came with a beautiful smile on his face.
Both Adie and Azza were efficient and quick and finished their job with perfection.
31 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good experience with SCS in Slough…
We bought our sofa from the Slough store. Graham and the other members of staff we spoke to were helpful and not pushy. The store has a good choice of sofas and there were several we liked (which wasn't the case in the other stores we visited.) We had our sofa delivered a couple of days ago and we're really pleased with it. Would definitely recommend.
14 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Please do not purchase furniture from…
Please do not purchase furniture from this store. The customer service is appalling. Graham the store manager in Slough misrepresented the sale and sold us an incorrect sofa and now refuse to accept his mistake. The customer service stating I would need to take the case to civil cla courts. Absolutely disgraceful
11 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Good Afternoon Ruby,
I hope you are well and thank you for your time leaving a review.
I am very sorry to see your sofa has been ordered incorrectly.
So we can take a look into this, please send a screenshot of your review with your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Excellent service...Very cheerful chaps and very efficient
Very cheerful chaps and very efficient, nothing was too much trouble for them.
17 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Poor Service and False misrepresentation of sale
I went to the Slough Branch and chose a sofa and the Store Manager Graham had process my order. I specifically requested for foam filling seat sofa and the price was agreed based on this requirement.
Unfortunately the sofa arrived with fibre filling seats- which is very poor quality. I called customer services and was told i needed to pay additional £130. The order did not state the type of filling would be in the seat. I have complained numerous time with no response. The complaint department is very poor in responding. The Store Manager confirmed he may have got the order wrong but does not want to take any accountability as he simply stated it is out of his hands. When you call the customer service- they are on training and cannot answer your call and simply do not take action to resolve your query. Please think carefully before purchasing from this store. I am told i cannot return the sofa despite the store manager making this error.
23 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Good Afternoon Rabina,
I hope you are well and thank you for your review.
I am very sorry to see you are unhappy with your sofa, I can understand the disappointment and inconvenience caused by this.
So we can take a look into this, please send a screenshot of your review with your order number to socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Excellent communication
Excellent communication, delivery and service.
10 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent customers service at the…
Excellent customers service at the Slough store to decide a sofa we love!
The delivery team did an excellent job to get the sofa into the house despite some challenges using the front door. They assisted with creating a way through the garage.
They set up the sofa, provided relevant information, and removed the trash.
We are very pleased with the sofa.
5 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Beautiful sofa
Beautiful sofa, armchair, coffee table and nest of tables. Delivered when said it was going to be. Cannot fault the service. Adi and John were very friendly and professional. Brought everything in, unwrapped it all and took away the packaging. No damage, no fuss. Thanks guys. Thoroughly recommend ScS sofas.
3 de octubre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly staff very helpful
Staff helpfully and happy to answer any queries.
20 de septiembre de 2024
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
LaZBoy at SCS- avoid
This is my second review of our LaZBoy leather corner sofa. I want to update my experience which is extremely negative.
SCS actually seem OK, but their LaZBoy sofas are overpriced and very poor quality.
ScS finally managed to get our corner sofa levelled after 5 or 6 visits and stopped the creaking, but never bothered to respond to my complaint that the corner unit refuses to align with its neighbours. As a result, we are now seeing premature wear on points which profile high on the sofa, and the hopless unit has now started creaking again.
When you spend a lot of money on a premium product, you do not expect shoddy manufacturing.
Very disappointed and wish we had never gone near LaZBoy.
26 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Good Morning Richard,
I hope you are well and thank you for your review.
I am very sorry to hear about your experience so far and that you now have further concerns with your furniture.
If you have not already done so, please contact our aftercare team on 0191 7313300 so that they can discuss this with you.
Alternatively you can send a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
The staff at SCS were brilliant so…
The staff at SCS were brilliant so helpful and made buying our new sofa a piece of cake and went of they’re way to make the whole process a smooth as possible
18 de septiembre de 2024
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery staff was good and delivers…
Delivery staff was good and delivers and assembled nicely
24 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
He was good and helped to get the good
He was good and helped to get the good
12 de septiembre de 2024
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brilliant Experience
We visited SCS to look for a 2 seater sofa and chair.
We had a brilliant experience with Michael and Graham, they were so helpful and really knew not just their product, but the different types of leather, pigmentation, sofa fillings etc, which is clearly lacking in the furniture industry today.
We were under no pressure to buy, they asked our budget and we purchased the items accordingly. It does not get much better than that.
11 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery of pittsburgh 2 seater recliner and love chair.
Was updated on my delivery.
Got a phone call from scs crew telling me how long they would be before they arrived.
Delivery crew were great has brung my sofa and chair up 4 flights of stairs .
Unpacked and put my 2 seat recliner sofa together.
Scs crew were friendly and polite. Took all the packaging away.
Thanks Aaron and Shaun .
10 out 10 for my shopping experience with Scs .
7 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
2 seater sofa my stepdad loves this for…
2 seater sofa my stepdad loves this for his visitors
3 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Slough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.