poltronesofà - Solihull Opiniones 

1542
TrustScore: 4.5 sobre 5

4,6

Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We were welcomed in store by Gerald who was very knowledgeable of the products. Gerald was not only helpful but also such a character. He made our sofa buying experience very enjoyable as we all share... Ver más

Valorada con 5 estrellas sobre 5

When visiting your Solihull store we were greeted by an extremely nice sales assistant. He was very polite when we entered the store he made us feel very comfortable while just browsing the sofas and... Ver más

Valorada con 5 estrellas sobre 5

Greeted warmly as we entered the store. Given time to browse but also kind and friendly service when we had questions or needed assistance. The man we spoke to was helpful and knowledgeable. Would def... Ver más

Valorada con 2 estrellas sobre 5

The shop charged the gilde twice and I asked for a refund for the overpayment (which is only £38). I went to the shop many times and they promised to refund many time but it never happen. For the d... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Solihull

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands,, Reino Unido

  • 0121 733 5450

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1542)

17.063 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Trevor

Trevor , our salesman, was fantastic. Very attentive without being overwhelming.

18 de marzo de 2025
Valorada con 5 estrellas sobre 5

Great Customer Service

We have visited this store many times and each time have been helped with all our questions. Mohammed was a great help throughout our process of purchasing our sofas. He gave us all the options and was very patient with us deciding. Thanks a lot for all the help

22 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service from start to finish…

Fantastic service from start to finish from the excellent service received from Damain in the Solihull store to the 3 delivery men who brought our sofa today. Had to take the door off to get it in but they did everything they could to get the sofa in and it looks fabulous. Lovely quality and so comfortable.

15 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Its our third sofa from scs another…

Its our third sofa from scs another good job from you guys , the delivery guys was brilliant kingsley & ehis was so professional it was a delight having them in my home . Its a 100% from me well done scs

12 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AWFUL SHOP

AWFUL SHOP
Our sofas were ordered before Christmas, we wanted to cancel after less than 5 days of ordering them and they wouldn’t let us without keeping our deposit, there was no grace period even though we were told there was and now the delivery is being delayed and they still won’t let us cancel. They are saying the date was only ‘estimated’
Never experienced such awful customer service
I would not shop here ever again

24 de febrero de 2025
Opinión espontánea
Logotipo de poltronesofà - Solihull

Respuesta de poltronesofà - Solihull

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I understand how frustrating it must be to experience a delay with your order, especially when you had requested to cancel this initially.
We do advise in your terms and conditions that an order can arrive 4 weeks either side of the original date shown on your order documents. Whilst we are within this timeframe a cancellation would not be offered.
If an order is over this then we can discuss your options.

So that we can take a look, please send us a screenshot of your review and your order number or address and postcode to socialmedia@scs.co.uk.

Kind Regards,
Lynsey - ScS Social Media Team

Valorada con 5 estrellas sobre 5

My delivery couldn't of been any better!

My delivery was great! They kept me informed of the delivery. They introduced themselves, Scott & Carl, very friendly, pleasant. They respected property, was very careful, & caring. He even put it all in place & positioned it just how I wanted it. I've been very happy with their delivery & very happy with furniture. 'Amesbury' a lovely biscuit colour. Very comfortable.

15 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super service in store

We bought our bed settee from the Solihull retail store. Trevor was the salesman who was super to deal with, friendly, informative and patient. We got exactly what we wanted. Thanks Trevor.

20 de enero de 2025

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