poltronesofà - Stockton, Portrack Opiniones 

3739
TrustScore: 4.5 sobre 5

4,6

Portrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Ver más

Valorada con 5 estrellas sobre 5

We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Ver más

Valorada con 5 estrellas sobre 5

From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Ver más

Valorada con 5 estrellas sobre 5

We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Stockton, Portrack

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Reino Unido

  • 01642 633012

4,6

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(3739)

18.779 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Nice friendly staff really helped to…

Nice friendly staff really helped to make our minds up on what we wanted

24 de julio de 2026
Logotipo de poltronesofà - Stockton, Portrack

Respuesta de poltronesofà - Stockton, Portrack

Good Morning Paul,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us and found the team to be friendly.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Choosing a sofa

The store was well laid out and attractive. We were greeted but not hassled by staff. We needed the members of staff we spoke to was friendly and knowledgeable. There was plenty of sofas to choose and compare

23 de julio de 2026
Valorada con 5 estrellas sobre 5

Rob greeted us as soon as we walked in…

Rob greeted us as soon as we walked in told us about the labels and fabrics left us to look around and kept checking and giving us various bits of information we came to look and ended up buying a sofa what amazing service from Rob which is hard to find these days I would definitely recommend you to family and friends quick delivery which was a bonus and a friendly call from sharon to book our delivery date .

26 de julio de 2026
Valorada con 5 estrellas sobre 5

staff were great

staff were great, not in your face. they were very helpful with finding what my mother was looking for. the member of staff was very patient with my 82 year old mother and got her what she wanted at a good price.
only thing i didnt like: I thought the cost of delivery was a bit high considering she only lived 4 mile away but i accepted due to good price on sofa and armchair

22 de julio de 2026
Valorada con 5 estrellas sobre 5

From the moment of first contact with…

From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requests regarding our order. On the day of delivery the two lads were again wholey professional but friendly and turned too without any fuss. Listened to where I wanted the sofas positioning. Prior to leaving they cleared away all the packaging, (something some companies don't do). So impressed with first point of contact we ordered a new suite the following week. Well done all at SCS.

25 de julio de 2026
Valorada con 4 estrellas sobre 5

Having second thoughts about the quality

the delivery and set up was very good.The general quality of the couches was good,just one or two little niggley faults in the overall finish which is why we only gave it 4 stars.Further to our initial comments and after having the couches for 1 week we are finding more annoying faults in the general quality .We are puzzled by the advice given of not using leather polish on a leather couch.

18 de julio de 2026
Logotipo de poltronesofà - Stockton, Portrack

Respuesta de poltronesofà - Stockton, Portrack

Good Afternoon Mr Lanchester,

I hope you are well and thank you for your review.

I am pleased to see that everything went smoothly with your delivery however I am sorry that you have some concerns.

You can certainly raise any issues with the furniture by completing our online contact form, on the link below.
This allows us to obtain all relevant information so that we can review and advise on the next steps.

https://enquiries.scs.co.uk/

Many thanks,

Lynsey - Poltronesofa at ScS
Social Media Team

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