poltronesofà - Stockton, Portrack Opiniones 

3739
TrustScore: 4.5 sobre 5

4,6

Portrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Ver más

Valorada con 5 estrellas sobre 5

We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Ver más

Valorada con 5 estrellas sobre 5

From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Ver más

Valorada con 5 estrellas sobre 5

We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Stockton, Portrack

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Reino Unido

  • 01642 633012

4,6

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(3739)

18.779 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Poor customer service.

We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Told delivery was to be at our old address not the new one, which they had been told over and over. Finally furniture arrived all in order. Would not recommend this company for any reason. Paid cash and didn't get any discount or freebies!

7 de agosto de 2026
Logotipo de poltronesofà - Stockton, Portrack

Respuesta de poltronesofà - Stockton, Portrack

Afternoon,

We appreciate your comments regarding your experience.

We apologise for any inconvenience this may have caused. We would certainly pass your feedback on for this to be taken on-board following your experience during the incorrect details.

Many Thanks
Brad - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

3 times we visited 2 different stores…

3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.

28 de julio de 2026
Valorada con 5 estrellas sobre 5

The delivery and feedback.

The delivery of our new furniture was faultless and a pleasant experience.
The two gentlemen who delivered and assembled our two sofas were polite and very professional, removing all packaging and ensuring everything worked as it should.
Very happy with the delivery ...thank you. Two bits of feed back.....
I had to chance the delivery date as I was told 12 - 14 weeks, but we were beyond that, and in doing so, your answer phone service didn't accept option one. In my opinion, the first part of customer service, is being there to answer the question.
Please provide one number that is manned.

29 de julio de 2026

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