Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Ver más
Localización
Cambiar localizaciónPortrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB
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Consulta las opiniones de los clientes
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... Ver más
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Ver más
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Ver más
Información sobre la empresa
Sobre poltronesofà - Stockton, Portrack
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa

Información de contacto
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Reino Unido
- 01642 633012
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Poor customer service.
We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Told delivery was to be at our old address not the new one, which they had been told over and over. Finally furniture arrived all in order. Would not recommend this company for any reason. Paid cash and didn't get any discount or freebies!

Respuesta de poltronesofà - Stockton, Portrack
Service and respect from the staff…
Service and respect from the staff especially George
Friendly and informative advice
Friendly and informative advice. No pressure to buy. Took the time to talk to us about our buy. .Martin was very helpful.
Welcomed on arrival and lots of help…
Welcomed on arrival and lots of help and advice given by sales assistant. (Cannot remember the blonde ladies name) Finally decided to buy two two seater sofas
Warm welcone to the show room
Warm welcone to the show room
Jemna listen to what i was looking, nothing was any bother like check dimension with a tape to leather choices
Credit the company
Great service, helpful but not pushy
Very good service with lots of information and help without being pushy. Goods ordered for delivery
The two lads that delivered were…
The two lads that delivered were excellent whole service was great
Good service
Good service, never felt pushed into buying and was given good support and advice
Speedy delivery
Speedy delivery, furniture handled with care and put in place for me
The Guys were very profesional
The Guys were very profesional, polite & pleasant. They only took a short while to complete instalation.
3 times we visited 2 different stores…
3 times we visited 2 different stores as we were so undecided, every visit we had the best service. All the staff were very helpful and not pushy at all. 2 different people helped us at the Stockton store we genuinely felt like they wanted to help us and didn't once feel like they were trying to sell anything and push us into buying.
Sharon was very helpful,told us…
Sharon was very helpful,told us everything we needed to know and was very professional,friendly
The delivery and feedback.
The delivery of our new furniture was faultless and a pleasant experience.
The two gentlemen who delivered and assembled our two sofas were polite and very professional, removing all packaging and ensuring everything worked as it should.
Very happy with the delivery ...thank you. Two bits of feed back.....
I had to chance the delivery date as I was told 12 - 14 weeks, but we were beyond that, and in doing so, your answer phone service didn't accept option one. In my opinion, the first part of customer service, is being there to answer the question.
Please provide one number that is manned.
It arrived on time the delivery people…
It arrived on time the delivery people were very helpful everything went smoothly
Brillant service from order to receipt
Brillant service from order to receipt, absolutely fautless. Would highly recommend.
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