Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... Ver más
Localización
Cambiar localizaciónUnit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB
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Consulta las opiniones de los clientes
Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... Ver más
I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... Ver más
La empresa ha respondido
Excellent friendly branch in Tunbridge Wells. Thank you Nathan. Very punctual timing for delivery. Helpful young man moving heavy cabinet to give easier access. Pointed out mark on front of arm and ph... Ver más
Información sobre la empresa
Sobre poltronesofà - Tunbridge Wells
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, Reino Unido
- 01915146510
4,5
Excelente
412 opiniones
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Really friendly and welcoming staff
Really friendly and welcoming staff who took time to get to know what we were looking for and demonstrate different options. Not pushing a sale, but allowed us to go away and consider on 2 occasions before coming back to buy.
Kathy was amazing on each visit and made me feel comfortable on entering the shop for the first time, and remembering me and family on subsequent visits.
12 de septiembre de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service was extremely good and…
Customer service was extremely good and the assistant had great knowledge about the product including information on insurance. I was most impressed!
4 de septiembre de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS is really good …
The show room was s complete revamped version. Staff were more enthusiastic and knowledgeable. Not pushy. There are some really cool sofas there. Bought one from them
4 de septiembre de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and patient support by staff
27 de agosto de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service.
We visited the store to look at sofas with our two daughters on Saturday 8/6/24. Our youngest is autistic and was wanting to try out every seating option. The staff helping us (Ben & Cathy) could see that we were getting a bit anxious about the situation and said not to worry and to let her explore. It is always appreciated when people are understanding of children with SEN and help rather than judge! Once feeling more at ease, we picked out and ordered a lovely new sofa. The sofa was delivered on Wednesday 28/8/24 by a Father and Son duo. Both were polite and helpful. Great service all round. Thank you!
8 de junio de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The lady that helped us could not have…
The lady that helped us could not have been more helpful plus the other people in the shop were very helpful as
31 de agosto de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivered successfully and expertly by…
Delivered successfully and expertly by the dismantler, Darren and his partner.
28 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
very helpful and friendly staff
We would like to thank Adele at the Tunbridge Wells branch, for being so helpful over the bank holiday weekend, yes we spent 3 days in and out of the shop, she helped our daughter buy a new sofa for her flat, which was not an easy task and also helped my husband and I buy a new sofa as well. Well done Adele for being so helpful and patient.
26 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Eldwick sofa
Spent a considerable amount of time at their Tunbridge Wells store. Customer service from Cathy was exceptional. She guided us through the process of choosing the right sofa. Beautifully Italian made product with lots of colours and textured fabrics to choose from.
25 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ben and the staff, Tunbridge Wells.
Ben and the staff were very patient and helpful, even phoning around other stores to check other possible solutions to what was available in store.
Could not fault the staff
4 de agosto de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very nice and helpful Manager and staff
Very nice and helpful Manager, Cathy and assistant Ben. Friendly team and very helpful. I had a good experience shopping with scs , will continue to do and will recommend to friends and family!
Many thanks
26 de julio de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great staff very professional gave an…
Great staff very professional gave an overall positive experience :)
Highly recommend x
21 de julio de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good experience excellent salesperson
Were not rushed into making a purchase. Everything was explained including Guarantees, operation of the controls, and options for configuration of seating.
The salesperson was helpful, patient and friendly
22 de julio de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nathan is extremely helpful and…
Nathan is extremely helpful and professional. His product knowledge is excellent and he helped us to find the perfect sofa set for our new house. We are very pleased with the sofa we received and the service Nathan has provided us. Highly recommend scs and will be using for any future purchase.
13 de julio de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
My husband and I visited your shop in…
My husband and I visited your shop in Tunbridge wells where we were greeted by a lovely lady called Claire she was so helpful and knowable, she found us a lovely sofa that met all are needs she is a credit to your company.
10 de julio de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Nathan - friendly member of staff
Nathan was the member of staff who greeted us as we walked in the store. He asked if we were looking for a sofa. We were and I told him what we were looking for. After searching on his tablet I came up with what I was looking for on my phone. Unfortunately it turned out that what I was looking for was an online exclusive. I told him I wouldn’t buy anything without sitting on it first. He voiced that he understood. He asked me what budget I had and we went from there. He was thorough in explaining the types of padding used for each sofa I looked at. I had in my mind what I wanted and he was able to show me furniture that was relevant as opposed to looking at everything. He wanted to sell me extras which I declined and wasn’t pushy trying harder to sell them to me. He explained clearly when my furniture could arrive and was happy with his explanation. I told him we had already had a bad experience with another furniture store. He told us our purchase was British and made in York which I took as being more reliable.
9 de julio de 2024
Opinión espontánea
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A great welcome
A great welcome, no pressure, very helpful and knowledgeable service from Nathan which resulted in a very pleasant visit and the purchase of what we wanted.
4 de julio de 2024
Respuesta de poltronesofà - Tunbridge Wells
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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