From start to finish - apart from the antisipation of the wait - everyone has been great. Callum in store was patient and helpfull. The delivery guys, although under pressure were so professional and... Ver más
Localización
Cambiar localizaciónUnit 1, Red Square Retail Park, Sompting Rd, BN14 9LA Worthing, GB
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Consulta las opiniones de los clientes
Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning. The 2 delivery men were very respectful of our home and swiftly had our... Ver más
Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there... Ver más
From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an esti... Ver más
Información sobre la empresa
Sobre poltronesofà - Worthing
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa

Información de contacto
Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA, Worthing, Reino Unido
- +441917313300
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
don’t bother
don’t bother! Went to worthing w sussex branch was given the spill by the sales agent. yeah 8 weeks wait usually being delivered in 6 weeks , 4 months still waiting. 3 dates have been given move them by a week each time .
Useless company
UPDATE - Tegan replied stating we were getting the delivery 1 day before our delivery date ! Its now been changed again for a week past the delivery date and still waiting - have asked for a refund

Respuesta de poltronesofà - Worthing
Great experience …
Andrew the salesman was really friendly and helpful. A really pleasant experience and I found exactly what I was looking for.
Communication has been brilliant
Communication has been brilliant. Notified a week before and kept up to date until delivery. Aaron and Shaun were very good and courteous. Couldn't fault them. They were rushed as they could not deliver close enough to the house, then had to assemble.
Appalling company to deal with
Appalling company to deal with , placed an order in January , lead time was 5 months , salesman did not make it clear that there could be an additional 28 days on top of that making 6 months in total , gave up waiting in the phone que , they took a day to call back and never replied to emails
absolutely no communication between placing the order and my phone call today
one week before the delivery date and they still cannot confirm when it will even arrive
my advise would be to use a small independent company who cares about their customers

Respuesta de poltronesofà - Worthing
Excellent Customer Service at SCS
We were greeted by Andrew Scales who made us feel very welcome. He initially asked what we were looking for and he then gave advice on the materials, colours etc and invited us to look around and take our time. At no time did we feel pressurised into making a purchase. Andrew gave us information about the company and the quality of materials they use.
We were offered a hot drink which was very welcome and he answered all questions we put to him. We didnt make a purchase straight away as we wanted to look at competitors. However, we were so impressed with the service that we went back the following day and after putting more questions to Andrew we bought a three seat recliner sofa at a great price.
I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service. At no time did we feel rushed or pushed into making a purchase.
I would highly recommend them.
Fab sofa
Easy purchase, great delivery, guys who delivered were great. Respected my property and were very friendly thank you Neville and Stephen.
Great delivery team
The delivery team were excellent. Kept me informed and updated of times . They were considerate and well presented. They set up the sofa and did a great job. Were very personable and helpful.
Excellent service and advice from the…
Excellent service and advice from the staff at the Worthing Branch. Lovely sofa, very pleased with the quality.
How embarrassing this must be for a…
How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare
This with their non.independent engineers Emmeria group

Respuesta de poltronesofà - Worthing
Great
Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!
Potential Delivery Scam
We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

Respuesta de poltronesofà - Worthing
Very helpful salesman
Very helpful salesman. Not hard sell .
Very polite and good at his job.
The meet and greet by Andrew was first…
The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.
Will let you know my experience when…
Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

Respuesta de poltronesofà - Worthing
Excellent staff at the shop in…
Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.
Patient, helpful and knowledgeable
Andrew was an absolute delight to be served by. He was patient - we'd had many, many questions, and we changed our minds several times. But nothing was too much trouble.
He was knowledgeable - he knew his sofas!
And very helpful - the coffee was good!
SCS Delivery
The delivery guys were polite and efficient. They were paying attention to the furniture and our property
Couldn't be better
Great experience
The store looked great, very clean. Staff very welcoming. Andrew was very personable and listened to our needs finding us the perfect sofa for our conservatory.
Tenbury sofa & armchair
The furniture is very comfy, Rich & Dean who delivered it were good, the salesman in the store was really helpful.
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