As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver más
La empresa ha respondido
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver más
La empresa ha respondido
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de accesorios de moda
- Tienda de artículos para deportes al aire libre
Escrito por la empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Información de contacto
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
577 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Gissley Gloves refund & replacement….
After receiving gloves that were too tight, heavy, and rigid for my needs, I contacted the customer care team. They were incredibly helpful in guiding my decision, and their refund process was swift and seamless. Truly excellent service.
27 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Thank you for your 5-star review.
We're so happy to hear the service was to your satisfaction!
Please do not hesitate to get in touch again if we can be of any further assistance.
Warm regards,
Krystal @ Sealskinz
The Team worked quickly to resolve my…great company, great customer service
The Team worked quickly to resolve my issue. I received an email within a few hours and follow ups to each of my questions quickly until I was completely satisfied.
Highly Recommend SealSkinz.
15 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Elizabeth,
Thank you for your 5-star review.
We're happy to hear our service team was able to assist you with all of your questions.
Thanks again for sharing your experience!
Kind regards,
Krystal @ Sealskinz
I ordered the wrong size by mistake
I ordered the wrong size by mistake. Krystal from the help desk cancelled my order and arranged a refund within minutes of me phoning. I was then able to order the correct size. Looking forward to getting my new gloves. I am sure they will be great like all my other sealskinz products.
28 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Christopher,
Thank you for your review.
It's wonderful to hear the service was to your satisfaction.
We hope the gloves become your next favourite Sealskinz!
Kind regards,
Sophie @ Sealskinz
I ordered some gloves for extremely…
I ordered some gloves for extremely cold weather. I used the measuring guidance, added a extra size for good measure, and they were too small. The process of returning the smaller gloves and receiving the larger ones (which are an excellent fit) was straightforward and simple.
28 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hi John,
Thank you for your review.
We are pleased to hear the returns process was straightforward and simple for you.
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
First time ordering
First time ordering. Checked socks but one had small loops of material near a join (where colour changed on sock). If I’d paid a fiver I wouldn’t have bothered complaining but these were expensive socks. AI resolution process was pretty good. It fully understood the issue and sorted it in super quick time
27 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Thank you for taking the time to write a review regarding your recent Sealskinz experience.
We're very sorry that the socks arrived in less than perfect condition but we are glad that our AI Agent was able to assist you with the process for a resolution.
We hope you will still consider Sealskinz in the future!
Kind regards,
Krystal @ Sealskinz
One glove
The whole help team honestly could not have helped me more, and still offered to help me more. An exceptional team of lasses that have broke the back of their job title. Thank you all very much!
27 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Ash,
Thanks so much for the kind words. Your review has made our day!
All our best,
Krystal @ Sealskinz
Nelson the AI was fast and easy to deal…
Nelson the AI was fast and easy to deal with. Return was arranged in no time without any problems. Lovely gloves, well made but if you’re a watch wearer these gloves are not suitable due to battery position. Getting the glove on is tight and the strap couldn’t be pulled closed as it’s too short and I have skinny wrists.
25 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hi Anthony,
Thank you for your 5-star review!
We have been working hard to train our AI for peak season and we're so pleased it was useful when arranging a return.
Thank you again for your feedback,
Krystal @ Sealskinz
Respuesta de SEALSKINZ
Hello Ellis,
Thank you for taking the time to write a review.
It's great to hear that you enjoy our products and helpful customer service team!
Many thanks,
Krystal @ Sealskinz
Such quick replies!
Such an easy company to get in touch with. Has an issue with an item, emailed and had a response from a real person so quickly!
Issue was dealt with quickly and with no other problems.
Thanks so much
25 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hi Olivia,
Thank you for your wonderful 5-star review!
We're delighted you found our support helpful.
Kind regards,
Krystal @ Sealskinz
Royal Mail Customer Experience Team of…
Royal Mail Customer Experience Team of Emily and Sophie had made my experience a better experience of dealing with my parcel delivery a lot better then the AI Assistant that is on their website.
25 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Matthew,
Thank you for your 5-star review.
We're thrilled to hear that Sophie and Emily were able to assist you with your order delivery experience.
Your feedback regarding the AI assistant is noted.
Please do not hesitate to get in touch again if there is anything more we may assist with.
Kind regards,
Krystal @ Sealskinz
Extremely helpful and efficient…
Extremely helpful and efficient customer service.
Sealskinz responded immediately to my concern and dealt with the matter quickly and effectively. I was very impressed with the manner in which their customer support dealt with the problem.
24 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Maggie,
Thank you for your wonderful 5-star review!
We couldn't be more pleased to hear you were impressed with our service response. We aim to offer jaw-dropping customer service to all of our customers and we're so glad we met that goal on this occasion.
We look forward to your continued support of Sealskinz!
Many thanks,
Krystal @ Sealskinz
Incredibly efficient
Incredibly efficient. I ordered two hats but one of the colours was not available so I was contacted very quickly and I told them to choose what they liked and the replacement is perfect. They are such good quality rain hats and with a size adjuster they fit comfortably.
Lovely Company to deal with .
21 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Diana,
Thank you for your kind 5-star review of our company.
We are delighted to hear that our service was efficient and quick despite the stock error. We are even more pleased to know regardless of colour the replacement hat is to your liking.
We look forward to your continued support.
Kind regards,
Krystal @ Sealskinz
A simple problem was quickly resolved…
A simple problem was quickly resolved and I received my item by special delivery the very next day, amazing customer service, thankyou.
19 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Chris,
Thank you for your excellent 5-star review!
Customer feedback means the world to us and we're so happy we could assist you quickly. Please do not hesitate to get in touch again if we can ever be of further assistance.
All our best,
Sophie @ Sealskinz
Great Customer Service
I made an error in my order and emailed customer service straight away. I received an Ai automatic email outlining the solution which would them be dealt with by a customer service advisor. I received a reply early the next morning from a very helpful Emily. All issues resolved. Great customer service. Thanks
18 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Chris,
Thank you for your 5-star review.
We always do our best to resolve matters for our customers quickly and efficiently. We're so happy to hear Emily was able to support you in a timely manner.
We sincerely appreciate your feedback and business.
Many thanks,
Krystal @ Sealskinz
Great products, great customer service.
Fast, friendly service. Problem resolved beyond my expectations. Great team. I’m a customer for life.
17 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Larry,
Thank you for your great 5-star review!
We are so pleased our team's responsiveness made you a customer for life! We look forward to your continued support of Sealskinz!
Warm regards,
Krystal @ Sealskinz
Fast response and the human touch…
Fast response and clear process for replacement, fast delivery and a human touch with the email responses
3 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello William,
Thank you for your kind 5-star review!
We are thrilled you found our Support Team quick, efficient, but still with that human touch. Feedback like yours inspires us to keep providing the best service we can ever day.
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
They stand behind their product warranty.
I am impressed by the company standing by their product. I had an issue with my heated gloves and they replaced them without much effort. I did have a couple slow downs with the AI chat and help desk, but everything got sorted out within a day or two.
11 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Jameson,
Thank you for your 5-star review!
Your feedback regarding our AI and help desk is valuable and noted. We hope the replacement gloves work well for you for many years!
Again, thank you for your feedback. It will help us as we continue to strive to offer the best customer service experience possible.
All our best,
Krystal @ Sealskinz
quick response
Not what I wanted to hear but a quick response. My problem for forgetting to apply a discount code. Unfortunately not retro-active.
12 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hi Wade,
Thank you for taking the time to share your experience in a review.
We're sorry that you missed out on the chance to use a discount code. These do have to be applied at checkout and cannot be applied retroactively. We apologise for any disappointment caused.
Please do not hesitate to get in touch again in future if there is anything we can assist with.
Kind regards,
Krystal @ Sealskinz
Beware sizing!
I ordered XL overshoes stated to be suitable for UK size 12 feet. They would not fit over my size 10 cycling shoes. Sealskinz accepted the return without quibble.
12 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Chris,
Thank you for taking the time to leave a review.
We're sorry to hear the sizing was not right for you in our overshoes but glad to hear our returns process made it easy to send them back.
If you have any other feedback for us, or if we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Quick resolution ...
7 de noviembre de 2025
Opinión espontánea
Respuesta de SEALSKINZ
Hello Mark,
Thank you for your 5-star review.
We're happy to hear our Support Team was able to provide a quick resolution!
Your support and feedback mean a lot to us. If you ever need anything else or have questions, we’re here to help!
Kind regards,
Krystal @ Sealskinz
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.