My experience with Matrix DDS has been diabolical. It has now been over five months, and despite numerous attempts to contact them, I receive no response. When I do manage to get through to someone, n... Ver más
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Consulta las opiniones de los clientes
Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... Ver más
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... Ver más
La empresa ha respondido
No problems! They were extremely thorough and clear with what information they required. Their upload process is very friendly as well as professional. 10/10 for speed! People always say these things... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
Información de contacto
Davy Avenue, MK5 8HJ, MILTON KEYNES, Reino Unido
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
3,4
Medio
221 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great experience
Great experience, system is easy to navigate and great communication.
23 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Scott,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Thank you for your support and thanking…
Thank you for your support and thanking Kirsty and the whole team in completing my screening. Really appreciate your hard work
22 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Jitesh,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
The process was seamless
The process was seamless, website was easy to use and the required documents was listed out clearly.
10 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Shravan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Process intuitive and well explained but..
The entire process is well explained and quite intuitive. The only cons are that the firm does not accept files elettronically signed and that they do not request for all the documents in one time.
17 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Dear Luca,
We’re sorry to learn about your experience. It’s always our intention to provide great customer service and your valuable feedback will helps us to improve our processes. Please reach out to us at swupdates@capita.com so that we can investigate what has happened.
Security Watchdog Team
Great communication and very efficient…
Great communication and very efficient work!
Sarah T. was very personable and extremely helpful!
18 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Silv,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Respuesta de Matrix Security Watchdog
Hi Maryam,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Excellent Service
Excellent. They get back to you straight away. Quick and simple.
11 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Kiran,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Positive experience
Positive experience, very straight forward and website interface nice to use.
14 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Beth,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Prompt service and was straightforward…
Prompt service and was straightforward to deal with , overall happy with the service
18 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Bilal,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick replies but error made
Very good service in terms of quick replies and a prompt telephone service, which partly answered my query. I would give a higher score but I was asked to supply records over 6 years old which were not possible to obtain. I sent what I had so this was completed but records over 5 years should never be asked for so this was an avoidable error.
16 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Dear Zanarg,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
Very well managed and very professional…
Very well managed and very professional service, timely updates and great communication. process was completed much shorther that I expected.
Thank You
18 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Dave,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very Very Helpful
Security Watchdog were great , they communicated really well and were very helpful when needed.
Thank you for the speedy turn around 👍👍
14 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi John,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Overall easy experience and very…
Overall easy experience and very professional , communication was superb.
2 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Andy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
I was very pleased with the service…
I was very pleased with the service from start to finish.
Very professional and kept me informed throughout the process.
14 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Thomas,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Simple Process
Simple easy process with great feedback along the way!
11 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Swift and supportive
Recently used the service for job offer checks. Process was straightforward with prompt follow ups from the team where they needed more detail.Whilst there was a lot of detail to provide, I was thoroughly supported throughout the process. Would recommend to employers to use.
15 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Kelly,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
People over processes
Instead of going through Ireland screening process they have put me through UK process even though I have notified them through emails that this is not right. Cost me a couple of weeks before I got an offer.
Website is very practical but people behind the processes need to be more careful since 2 week latency on their end costs thousands of euros in terms of our income. This is no joke!
10 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hello,
We’re sorry to hear about your experience. We would like to investigate what has happened. Please get in touch with swupdates@capita.com so that we can address your concerns as quickly as possible. Security Watchdog Team
Simple and easy to follow
Simple and easy to follow process. Made having a background check painless.
9 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Simple and easy to follow
Simple and easy to follow. Great communication.
20 de julio de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Jason,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Easy and straightforward
9 de agosto de 2023
Opinión espontánea
Respuesta de Matrix Security Watchdog
Hi Karen,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
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