Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Ver más
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Consulta las opiniones de los clientes
The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Ver más
La empresa ha respondido
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Ver más
As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are a UK based company of handmade jewellery with natural stones and gems
Información de contacto
60 Windsor Avenue, SW19 2RR, London, Reino Unido
- sales@sehaya.com
- www.sehaya.com
4,5
Excelente
519 opiniones
Invita a los clientes a opinar
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Ha contestado el 57% de las opiniones negativas
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Respuesta de Sehaya
Hi Sharon,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
It's a very good product
It's a very good product, the rainbow bracelet, it came in good time, well made looks nice. It was a birthday present for my partner and she loves it. So all good 👍
23 de enero de 2025
Respuesta de Sehaya
Hi Jamie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Ear rings disappointing
Ear rings disappointing. Illustration appeared sparkly and rounded but just thin flat pieces in arrival. Such a shame.
25 de enero de 2025
Excellent produces with speedy delivery
25 de enero de 2025
Respuesta de Sehaya
Hi Antony,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I recently ordered from Sehaya
I recently ordered from Sehaya, and overall, I'm quite pleased with my experience. The jewellery is beautiful, vibrant, and of excellent quality, making it a great value for money. I’ve purchased a few items, including a lovely bracelet and necklaces, which were exactly as advertised on their website. However, I did encounter a minor issue with the fit of the Tibetan Jasper bracelet, as it couldn't be adjusted to comfortably fit over my hand, which was a bit disappointing. Despite this, I highly recommend Sehaya for their gorgeous, striking pieces, and I'll definitely be shopping with them again.
17 de enero de 2025
Opinión espontánea
Happy customer.
It’s the second time I’ve purchased something from Sehaya and again I’m happy with the item bought and the service I’ve received.
31 de diciembre de 2024
Respuesta de Sehaya
Hi Kim,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
We really appreciate your continuous support
Best regards
The items are great quality
The items are great quality. My partner and I absolutely love them!
22 de diciembre de 2024
Respuesta de Sehaya
Hi Anna,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Fast delivery gorgeous product
Love my bracelet from my husband so much i ordered him a hematite one he loves it
25 de diciembre de 2024
Respuesta de Sehaya
Hi Sophie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Respuesta de Sehaya
Hi Stephen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Earrings
I have bought two sets of earrings in the past. The second set arrived broken but but the customer service was very quick to correct this.
25 de diciembre de 2024
Respuesta de Sehaya
Hi Kim,
Thank you for taking the time to leave a review, we appreciate it
We would also appreciate it if you could provide us some further feedback on why you rated our service with 3-stars, since we resolved the issue promptly
In any case, thank you again
Best regards
Poor customer service
Terrible company won’t reply to any of my messages and emails after a bracelet started to breakaway. Don’t buy this rubbish it’s a waste of money.
3 de enero de 2025
Opinión espontánea
Respuesta de Sehaya
Hi Antoni,
Thank you for taking the time to leave a review
However, it is very unfortunate to see that you have twisted the facts and sadly Trustpilot won't support small businesses when customers leave false reviews, even if proof is provided...
Our refunds policy is very clearly laid out in our website. All orders are eligible for a full refund or a free replacement for any issue that may arise within one month of delivery.
Your order was placed 8 months ago and therefore it is not eligible for a free replacement. However, we did respond to your query and we offered you to send you a replacement for a small fee, pretty much at cost price.
Since you have chosen to decline this offer, I am afraid we cannot assist you any further
Best regards
Great quality and price bought 2 for me…
Great quality and price bought 2 for me and wife ,very happy with both
24 de noviembre de 2024
Respuesta de Sehaya
Hi Nerijus,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Item is exactly as description , shape and size perfect 👌
I’ve ordered a tiger eye bracelet, I’ve received my order in two days (in London), item was exactly as description, size and color also.
Thank you
26 de noviembre de 2024
Respuesta de Sehaya
Hi Alireza,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Dazzling in every way
Lovely items true to photo and descriptions excellent quality beautiful packaging great price fast delivery and kept up to date regarding delivery
25 de noviembre de 2024
Respuesta de Sehaya
Hi Vicky,
Thank you for taking the time to leave a detailed review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Arrived quickly as sold.
25 de noviembre de 2024
Respuesta de Sehaya
Hi Carl,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Respuesta de Sehaya
Hi Miriam,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Nice Bracelet Shame about the Earings
Delivery was good, the bracelet I received was fine, the earing's unfortunately are of a poor quality, the circular bands/rings on which the stones are attached are flimsy and separate at the point where the stones are attached. The result of this is that stones can easily come away from rings. This was the case when I received the earing's. When I received the the package, on opening the draw bag that contained the earing's one of the rings stones had come away from ring. As a result I will only be giving the bracelet as a present to my niece for Christmas as the earing's are defective.
19/12/2024 - Response to Sehaya
Thanks for getting back to me.
I think that in the case of the earrings 1 star is a fair reflection of the product. As you said and apologised for, Sehaya has caused disappointment and inconvenience and alternatives had to be sought.
Yes it is the responsibility of the buyer to contact the seller if there is an issue with a product, but it is also the buyers prerogative not to contact the seller if they are unhappy. By not contacting the seller the buyer is not doing anything wrong which you seem to be implying.
It is the responsibility of the seller not the buyer to ensure that things don't go wrong and that a quality product and service is provided. Sadly Sehaya this time around have failed and perfection remains elusive.
25 de noviembre de 2024
Respuesta de Sehaya
Hi Brendon,
Thank you for taking the time to leave a review
We are sorry to hear that there has been an issue with the earrings... Unfortunately, no matter how hard we strive for perfection, things can go occasionally wrong. However, we do have a very attentive customer service and we resolve all issues promptly. We are quite disappointed to see that you rated our service with 1-star without even contacting us and giving us a chance to make things right...
In any case, since there is an issue with the earrings, you are eligible for a refund or for a replacement either for the same earrings or for a different product. Should you wish to take advantage of that, please reach out to our team. We will only need a photo of the earrings you received.
In any case, we do apologise for the disappointment and the inconvenience this has caused you
Best regards
chakra bracelet
purchased as a gift, looks really good and came in a nice little bag too!
Absolutely no problems with the purchase or the delivery by Royal Mail.
Happy to recommend Sehaya
25 de noviembre de 2024
Respuesta de Sehaya
Hi Adrian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Respuesta de Sehaya
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings were beautiful and were…
The earrings were beautiful and were delivered on time.
28 de octubre de 2024
Respuesta de Sehaya
Hi Mrs Margaret,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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