I received my online order from Sephora’s recent sale, but the promised limited-edition bag charm was not included despite my spend exceeding AUD 150. At the time of purchase, there was no indication... Ver más
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Consulta las opiniones de los clientes
Incredibly poor customer service. Products regularly listed as available for purchase are "out of stock" and they take days to response and weeks to refund money. Booking beauty services is also a nig... Ver más
Zero stars. Afterpay Sale Glitch - I tired ordering 8 times, but there was a payment glitch with Afterpay and creating an account with Sephora. I reached out to the team at the time -... Ver más
The last few times I have ordered from Sephora online, part or all of my items have not been fulfilled, stating they are out of stock. Last month, I only received samples which used up all of my b... Ver más
Información sobre la empresa
- Tienda de cosméticos
- Proveedor de productos de belleza
- Tienda de artículos de belleza
- Tienda de salud y belleza
- Perfumería
Información proporcionada por diversas fuentes externas
Sephora, where beauty beats. Discover the best in makeup, skincare, hair care and more from a wide selection of international cult beauty brands. Shop now.
Información de contacto
Horrible customer service, Unreasonably slow delivery!
Arrogant company with a terrible attitude towards customer service, regardless of them being in the wrong. They will mislead you online too, please see the premium shipping service (extra $7) states 2-5 business days, 2 weeks later!! And I’m in the same state!!!
Their response that doesn’t include our handling time , on the website it strongly suggests you will have your order In 2-5 business days, I can’t believe all these bad reviews and they don’t even try to fix a soon to be failed company, they are happy to be deceptive, and happy to disappoint customers . I have never had to write a bad review but this was the worse online experience I have ever had!! if I could give a score result I would
14 de abril de 2019
Opinión espontánea
would reccomend ordering with them.
There were few bumps with shipping but my order still arrived to me within a week and two days so it wasn’t too much of a long wait. Sephora also has great customer service. The only problem is that they don’t send you a shipping confirmation email, however you can follow the status of your order on the Sephora app so no biggie.
30 de diciembre de 2018
Opinión espontánea
Ripped Off and Treated Poorly
My ordeal has gone on for two months. Sephora emailed with a promotion that was if you spent $100 on Tarte Products you would get a free gift! I placed my order online, put in the promo code and when I got confirmation my promo product was not on the order. I immediately called the help centre and they accused me of not putting in the promo code then told me that I would have to not accept my order when it was delivered and reorder!!!!!! Bear in mind, this was 5 mins after placing my order - how no one could have simply changed it is beyond me! Emails were sent back and forth for the next few days and before I can not accept my order, they inform me they are out of the promotion product. Also every time I order they are always out of the redemption gifts. I refuse to buy off this company now - they treat customers horrible.
28 de noviembre de 2018
Opinión espontánea
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