Shoemall Opiniones 

As a Customer service representative myself, I was absolutely stunned by the level of rudeness I received from a supposed Supervisor. First, the representative that I gave my order number to, said she couldn't find it and then passed me on to her "Supervisor", who received no communication from the representative that spoke with me about the issue I just explained to her, so I had to explain it all again. This argumentative person ("Supervisor") continuously talked over me, without hearing what the problem appeared to be, or hearing me out before interrupting me. The simple issue was the initial representative didn't pass the order number in question to her "Supervisor". I was able to finally tell the "Supervisor" that the order number she repeated to me wasn't the order number in question. In my frustration, I just hung up. I went into my Shoemall account page and finally figured out which order the refund charge was for. Love Shoemall.com products, but Customer Service Reps need retraining.

I just got off the phone with two of the most horrible reps that actually YELLED at me over the phone. over talking me and it was due to a return that I sent back and Fedex possibly lost. I filed a dispute with my bank and I should be getting my money back from them. Fedex is also an incompetent company that needs to be kicked in the a** for loosing a package.

I’ve never ordered that the shoes were not “out of stock” and long wait to fulfill order. But, last time I ordered same shoe in two colors. Waited weeks and the. Two pair in same color were shipped. No one contacted me to ask if that’s what I wanted and when I complained I was told to return the second pair and none available I other color. Wore one pair during summer and now side seam is falling apart. I’m advised 60 day guarantee has past. No mention of manufacturing defect that should be repaired or replaced at their cost. I spend a lot of money with them but I’ve had enough and will never spend another dime with them.

Paid 158 for three pairs o shoes. They arrived in plastic gas and were horrible. Had to pay 27.75 to ship them back to China….ven though they arrived from a distributor in the us Do not buy from this company! I am terribly disappointed in them. i was trying to return this shoes back to them and sent an email about my issue so luck with email then i researched this company on the internet and i found this help line number which is the corerect number for this company Great customer service, I had a query about a return and got a quick and helpful response from this company thank you

The item I purchased has been LOST by fedex (another incompetent company) and shoemall refuses to be accountable for item. I will be filing a dispute with my bank in the next few days.

They absolutely will not help you and have rude, sarcastic sales people with nasally obnoxious accents. DONT be fooled by the coupons, you won’t get your item.

I will not order from this company again!!!!!!!!!!!I will not order from this company again!!!!!!I will not order from this company again!!!!!!!!!!!!!!1I will not order from this company again!!!!!!!!!!!!!Do not purchase anything from this company, i ordered a pair of sandals from this place, it took 1 month to get them , when i finally got them they were to small , i sent them back it took another month , i called them via this help which is six zero seven⁴³⁸³⁴⁹⁸and this time they answer my call and they guide me with some simple step and i finally got my penny Go Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLEGo Somewhere Else! HORRIBLE

Had a horrible experience I placed an order in February they kept sending me emails saying it was going to be delayed then in July they said sorry order was canceled because they were out of stock they wouldn't honor at sale price but they they would sell me for new higher price bunch of crooks never again 👺🤬

They’ll take your money and then tell you your shoes are being shipped by a “supplier” so it’s not their fault that your order will never get delivered. Looks like I’m going to have to go to PayPal for a refund.

Took three weeks to get a refund, empty promises were given when to expect it...finally did dispute through paypal and got it right away

Absolutely the rudest customer service I've ever spoken to. My advice avoid the headaches and buy elsewhere. Wish I'd of read their reviews before making my purchase.

I have no issue price it
R good

I do not recommend this company. I am still waiting to receive an order I placed 2 weeks ago. The company misleads customer with incorrect tracking information. The package is not sent Fedex ground but is sent SmartPost. My Package was located in the next town yesterday and today this package is in the next state.

Do not purchase anything from this company, i ordered a pair of sandals from this place, it took 1 month to get them , when i finally got them they were to small , i sent them back it took another month , i called then there respond we'll send your money back were out of stock , ' Wow' , take my advice and stick with. AMAZON .

Ordered a pair of shoes on (5-13-21).

Got the confirmation email shortly after along with another email saying they were on back order although they were supposedly in stock when I ordered them. I wear a size 14 and have a very difficult time finding shoes I like so I had no problem waiting on them to be in stock which was June 18th.

Checked on the status every day and the delivery date kept being pushed back until the point where it said July 3rd. Then yesterday (June 18th) came which was the original date they were supposed to ship them. I checked the status only to find out the order had been canceled without warning. Needless to say I was very angry. Not only because they did that but because I had really wanted this particular pair of shoes. The kicker though, the website still shows them in stock in my size.

Completely unprofessional. I will NEVER order from this company again and I highly advise others not to either.

APPALLING - DO NOT USE THIS COMPANY!!
They supplied completely the wrong size and colour of sandal to my wife and then completely failed to refund the cost of £21GBP and offered instead a derisory $7 compensation!!! (Which I very much doubt that we will ever see)

Do not purchase from this company. The shoes received were not the brand they advertised. I am anxious to see how long it will take to make a return and receive my credit.

Do NOT order from these crooks! They had a nice variety of shoes (especially since I wear an 11). BUT, if the shoes don't work for you, FIRST you have to PAY to return them, and now it's been since May 12th and all they can say is "it takes 1-2 weeks to process your return." I politely tell her it's been more than two weeks, why has my refund not been returned to my card? That's when she adds "It takes 1-2 weeks to process your return. It then takes 1-2 weeks to process your refund." Then she didn't like what I had to say and put me back in the answer cue, where I held another 7 minutes for someone else to repeat what she had just said.

Why do you ship out with FEDEX and it takes a month to receive my shoes with alot of hassle of them changing their date of delivery and how they deliver it? BUT the return label we get is USPS and my return will arrive in 3 days?

Wife ordered some sandals and didn't fit, so requested return from ShoeMall and received a pre paid label. Dropped at USPS which would then relay to FedEx for final delivery. Took 8 days to deliver back to shipper less then 200 miles away? But that's another story, anyway 9 days later still no refund so contact customer service. They reply it can take up to 3 weeks for processing a return. Are we back to living in the stone ages? Does this company have only one person doing returns and they work only part time? These days customer service is a priority and obviously this business does not care about returning your money when you returned their product in a timely manor. I will make sure never to buy again from ShoeMall.

The worst! They don't know their right foot from their left. In fact, if I ever get my shoes (waiting 3 weeks now), I hope they don't send 2 rights or 2 lefts!