Shoemall Opiniones 

after reading all of the negative reviews i had to write one myself. i ordered a purse, which arrived ahead of schedule and a pair of shoe. i had to return the shoes for a larger size and everything went smoothly, no problems, no complaints. will buy again from the shoemall.

THIS COMPANY'S CUSTOMER SERVICE IS ONE OF THE WORST I HAVE EVER HAD THE EXPERIENCE OF DEALING WITH. MY ORDER WAS SHIPPED AND FEDEX DROPPED IT OFF AT THE WRONG HOUSE, EMAILED THEM BOTH PICTURES AS PROVE AND ASK THEM TO ADDRESS THE ISSUE WITH FEDEX. I WAS TOLD THAT I HAVE TO WAIT TO RECEIVE A TRACER FORM FROM THEM, TO COMPLETE IT AND SEND IT BACK VIA US POSTAL SERVICE, ONCE THEY RECEIVE IT THE TRACER WILL FILED WITH FEDEX, IN THE MEAN TIME I HAVE TO WAIT FOR SHOWMALL TO DECIDE IF THEY SEND ME THE PRODUCTS AGAIN OR REFUND MY MONEY. FIRST TIME CUSTOMER AND GOING THROUGH THIS NIGHTMARE MAKING IT WORST BY THIS UNREASONABLE DELAY IN ADDRESSING THIS SIMPLE PROBLEM THAT I DID NOT CREATE. I STRONGLY RECOMMEND STAYING AWAY FROM THIS COMPANY. I GIVE THEM A BIG ZERO RATING

Ordered a pair of Uggs that Shoe Mall indicated as being in stock and ready to ship. After 3 business days, my order was still processing and had not shipped. I emailed customer service and they said item was actually backordered and that there is no estimated date as to when it’ll be back 😐. I have since cancelled my order and will not be buying from Shoe Mall again. Plus I read their return policy and they charge $8.95 for returns.

NEVER buy from ShoeMall. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks,then the wrong size was delivered. I was denied refund for the extra delivery charge AND I was charged for the return shipping. Weeks later after my return was acknowledged, I have still not received my credit. Every time I call after a waiting period they specify, they simply add a new waiting period. It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. THIS BUSINESS IS A SCAM.

Returned 3 pairs of shoes the day after receiving them. Ordered a different size. I was aware that I would have to pay for the return shipping label. Five weeks have passed and no refund! When I called after one month, I was told I should receive it in 10 days. Never happened. Called today and was told to wait another two weeks and that they do not refund the tax. How can they not refund my tax. Any other company on the internet refunds your tax on a return. This cannot be legal. Asked for final amount of my refund which she did not provide. I will never order from this company again also having to deal with overseas customer service who could care less.

Yesterday, I received my Tie Dye Skechers(Style 565972). That 8W is perfect. I LOVE MY TIE DYE SKECHERS!!! Thank you so much!!!

My wife ordered my new balance from shoemall because the particular color/style I wanted was out of stock at every walk in store including footlocker and champs as well as diks sporting goods(wouldn’t let me type the actual name). Shoes arrived on time without issue through fedex! Just a little word of advice to future review readers/potential customers, IF YOU DONT KNOW YOUR SHOE SIZE DONT ORDER SHOES ONLINE..(not yelling just emphasizing..) only concern I did have at first was the box the shoes came in it wasn’t a new balance box just a generic brown box. I’ve owned probably 15 pairs of NB over the past 20 years or so and they’ve always came in a NB box either way the shoes are legit and sized just right!! Will most likely order from them again.

I returned my purchase on 4/21/2022, they received the shoes back on 4/29/2022. I still have not received my refund. I have sent 2 emails to customer service with no response. I will never order from Shoe Mall again.

Horrible customer service! Took money out of account day shoes shipped. Package lost and they will not replace or refund till they file in 15 days with fedex. So I’m out money and no shoes.

They have the worst shipping EVER!! And they make you pay for it!! 12 days for shipping??? I have had faster service from China!! Use shoebacca instead my wife did same day and was wearing her shoes 7 days before I even got mine!! Read the other reviews and you'll find their customer service is some of the worst!! Never again!!

Ordeted shoes in January 4, 2022. Emailed 2 days later that they were backordered until February 25th.

Called on February 25th informed they were backordered until MAY. Yeah I said MAY.
I got the boots on sale I believe the company didn't want to ship at that price.

TERRIBLE CUSTOMER SERVICE...

We needed to expedite shoes within 5 days for an upcoming trip. Other online companies admitted dates were not possible. Shoemall promises 3 day delivery for an additional $25.
We are ready to go but without the product. The original shoe cost was $34 plus tax plus $25 delivery fee. We basically paid double! They do NOT tell you that USPS is a subcontrator of fedex so when we track through the fedex website, the package is "delayed".
Its no wonder they only have 2 stars. Truely wish I had reviewed this company before purchase.
AVOID!!!

I ordered a pair of Toe warmer boots.. the arrived quickly.. less than a week. The customer service was great when I called im to order them.. I had them shipped to a different address than on my credit card. I have no complaints.. they arrived securely packaged. I will order from them again.

The WORST! They charge you to return items that are sized improperly. I take a 7m but the shoes did not fit. Why would you ever deal with them when ALL competitors make returns easy and free. Don’t ever buy from them. I will post this everywhere I can and as often as I can. What a rip-off company!!!

Products ship quickly and quality is good. Returns are HORRIBLE! They charge you $7.95 using their label. It is a USPS label that gets transferred to FedEx. They don’t refund until the product reaches a specific warehouse. I received 3 different emails telling me “We Have It and to wait another 7 to 10 days for the refund. Refund only came after I emailed informing them that It was the third email. I experienced this with 2 different returns. It takes about 3 weeks from mailing to see the refund. I will only purchase from them if I am 100% sure on the sizing and will be sure I will not need to return.

Use caution when ordering you have only 60 days to return from purchase date but I still haven't received my order which was placed on nov,23 and they don't tell you it goes from fedex to usps and I have no delivery date.

Ordered leather boots 10/9/21 told in stock but then said can't ship until 11/25/2021 didn't ship contacted said can't promise anything supposed to ship 12/25/2021 I told them to cancel order just be because they say available at time of ordering doesn't mean they are available will never deal with them again

I will never order with ShoeMall again. Refund took 3 weeks after numerous calls.

Once I spoke with Kim, a supervisor with ShoeMall, all was taken care of correctly. She is a gem!

Horrible service and cheap customer service. Sent me shoes that were two sizes too large. I paid $9 to ship them back AND then they only gave me credit (5 weeks later!) for shoes but charged me for the shipping to me of $7.48.
Shoes appeared to be slightly worn from previous customer who must have also sent it back.
Stay away from them and its better to pay 20% then all that trouble. CHEAP COMPANY!!!!

⁴³⁸⁻³⁴⁹⁸I purchased from bomenaa.com - false advertising, The size is only stated on the box. The shoes I received are too big when I tried them on and I know they are a full size larger when I compared them to my existing shoes. All of this is below the reputation of this company. I tried to deal with trusted companies I gave 2 stars only because they responded to my emails in a timely manner and the shoes look like the pictures.i was trying to return this shoes back to the company so iwent online and i found their help dial which is ⁸have great customer service Finally got the return address to return this shoes back to the company When ordering you dont know its from China until after the transaction goes through and you see it on PAYPAL. DO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVER