Shoemall Opiniones 

All was fine until I ask for a refund. The Skechers I ordered didn't fit. I returned them 2 days after I received them for a refund. IT TOOK FOREVER & A PHILADELPHIA LAWYER TO GET MY REFUND... I called, sent emails, made more calls, sent more emails... It was ridiculous!!! I really did not think they were going to refund my money, Seriously!...I did finally threaten to take legal action!
They shorted my refund by $3.67, the tax that I had paid on the shoes. I called and went around in circles with them on this issue, finally they credited me the tax back. They charged me $6.95 for returning the shoes and .62 tax.. I was so aggravated with the entire ordeal and I had no option other than to pay the return charge and tax. They want to charge for everything they can and make up things to charge you til you have no refund left... But I fought them over everything that I could.... I will NEVER shop ShoeMall ever again!!!! It wasn't worth what I had to go thru!!! That was a BUMMER !!!!

Placed an order and received an order # upon check-out but never received a confirmation email. Waited 2 weeks then finally called Shoemall and found out my order was canceled. They said they ran out of that item. I asked why no email was sent and was I just supposed to sit around and wait in which I was told *gee a postcard should have been sent". I guess it's another thing you can blame on Covid but just seems like there should be a better plan in place rather than making a customer sit around and wait for a not known canceled item....

VERY POOR SERVICES I WOULD NEVER RECOMMEND SHOE MALL TO ANYBODY I ORDER SLIPPERS IN JUNE. IT SHOWED EVERYTHING WHENT THROUGH .THEY EVEN EMAIL THINKING ME FOR MY PAYMENT . HERE IT IS SEPTEMBER 3. 2020 STILL NO SLIPPERS & HAD THE NERVE TO SAY WE TOOK THE PAYMENT ON SEPTEMBER 1, AND YOU WILL GET YOUR ORDER ON THE 5TH! AND THE EMPLOYEE NEED SOME HOME TRAINING!

Ordered a pair of Merrell boots, and got cheap knockoffs that did not fit. This company get a "F" rating from the BBB in their hometown. I will probably never get my refund back that I have applied for after reading how they treat other customers.

I ordered a pair of Adidas before looking at the reviews here. I was concerned because most of them were negative. But the shoes came in just fine. They were a day late but no other issues. A couple words of advice: 1) Go to a brick-and-mortar store to try on a similar pair of shoes to see if you like them, because they do charge you for return shipping. 2) Make any purchase through PayPal, because PayPal customer service will back you up and even refund you if you don’t receive what you paid for. That’s what I did, but no problems.

Ordered a pair of sneakers
Got a couple of emails saying my order was delayed. Understandable under the current climate.
it's been 4 months I have tried on a number of occasions to cancel the order it's impossible to find anything on the website that allows you to cancel it
. Eventually, I found a number through their website, cough, and was put on hold for 30 minutes first time 60 minutes the second time I'm giving up. They appear to be a scam company stay away from them!

I was skeptical right off the bat because they had a pair of shoes that seemingly didn’t even exist in that color. They were literally the only place I could find them. I took the chance and ordered two pairs because they’re really cool so I wanted them to last a while and I got a good deal on them. Basically $20 off each pair which was great. I would have gladly paid $65 each but they were more like $48 each. Nice.
After three days I never got any notice that they had shipped. So I emailed them and straight told them I was a little skeptical about the site after reading reviews and was worried that after that long, and advertising that they were in stock, they might not even have the shoes to ship to me. They replied very quickly and then soon after that I got an email that said they’d been shipped. The link in the email also worked which doesn’t seem like much but when I checked on it every day along with other packages it makes it a lot easier when the link takes you to where it is supposed to. Doesn’t always happen.
Here is where my real complaint lies and it’s really because of fedex, not shoe mall. It was just slow. But I guess right now there is legitimate reason.
The only reason for giving 4 stars instead of 5 is because I felt like it shouldn’t have taken quite so long to ship out. Other than that the experience with them was great. Mostly because when I opened the shoes about an hour ago, after telling my roommate that I was actually excited about these shoes but was worried they wouldn’t be what they were supposed to be, they were exactly what I ordered and hoped for. Totally worth what I thought was a risk. I’ve looked for those shoes everywhere I can think of online after I ordered these to make sure I could get them somewhere else if this failed and I still cannot find them. It’s easy to find the blue version but this is the only place I’ve found that have the black version. Glad I bought two pairs.
Other people may have had problems with them but not me. I had to write this to give them a little props where props are due.

I ordered 2 pairs of shoes on 14th June 2020. Have not received them and have no way of contacting them to see what has happened. I try to go onto Shoemall site and it says access denied. Will have to contact credit card company for advice

I attempted to return a pair of shoes. No return label or order form was provided. I called Customer Service and they did mail me a return shipping label. I returned the shoes within their 30 day limit. I included a copy of the original order proving they were purchased at ShoeMall. They mailed the shoes back to with a note indicating that I hadn’t purchased at Shoe Mall. Wrong. I will NEVER do business with this company again. I will donate the shoes in hopes someone can use them as they are a specialty size.

I would give them a minus star, if possible. Returned my order using their shipping label. Dropped it off at the post office on 07/08/2020. It was transferred to FedEx which notified me via email that estimated date of delivery would be 07/20/2020. It was delivered the next day (confirmed via email). ShoeMall emailed that they received the item and it will take 2-3 business days for a refund. WHY???? Worse turn around ever on a merchandise return!!

I am worried about my order. I paid over £40 for a pair of trainers and now I can’t even get onto the website which is just an error message. Customer services gave me a US number to call which I can’t even get through to.
I now just want the cash back but don’t know what to do next...? Can anyone help?

They enclosed a return label that cannot be accepted either by USPS or FedEx.
My time was wasted in vain.
No actual bar codes on the return(it is not even a label)paper provided.
I have requested correct one and was told a new label was mailed by mail.(phone conversation)
This is hilarious and a lie.
I requested via email and they cannot do it.
The representatives are confused and rude.

I was very hesitant to purchase anything after reading the reviews but I decided to take a chance. I have nothing but GOOD reviews. Easy ordering for something no one else seemed to have. Delivered on time in a very reasonable amount of time, in great shape. Very Positive experience. Thank you for your service

These guys are the most dishonest people I've ever dealt with.
And that's saying a lot.

If you listen to someone listen to me.
There the worst bait and switch outfit I've ever dealt with..
Find someone else's you be much happier

My experience with the shoe mall was not great! I did place an order on may 24 for 2 pairs of shoes I just received one pair logos Monday June 15. The other pair was sent out last week some time. I emailed them and they said it’s not on them that the supplier of the shoe I ordered was out of that shoe. Well no one emailed me I had to email them. To get that information. But they took my money out my account. I decided to never order from second and third party’s. Just go straight to the source. You will get better customer service and protocol also!

Ordered shoes for a child's birthday, over a month in advance. Find out item is backordered, they claim to have sent a postcard! Never received anything! Called 35 days after order 4 days after the party to see if they are shipped, no one knows all rude older ladies working cannot help in any way. Actually suggest getting a different size?!? Very rude , it was like talking to a school secretary from the 70's!! Do not do business with these people!

Okay so I barely write reviews but I felt obligated to for this one based on the reviews here. I ran into ShoeMall on the shop section of a google search for some Tommy Hilfiger slides that were sold out in my size at discount sites like Nordstrom Rack, etc. Like with all sites that aren't well known, I looked up trusted reviews. Man did this site get hammered with negativity and even all the positive ones sounded the same which was "couldn't find them elsewhere, sold out everywhere, took the chance and it was fine," which funny enough was my situation and outcome so I laughed at that. Anyways, those comments usually make me write it off but I really wanted these slides to match these US flag socks I have for 4th of July and ShoeMall was linked to my Rakuten which told me it was a legit place to buy from at the very least. So along with that, being 10% cash back with Rakuten, a site discount making it closer to the Nordstrom Rack price, and more importantly it not being a high priced item, I took the chance. I used my Citi card and it was flagged as fraud, which was weird and worrisome at first. I clicked Yes that it was indeed me who made the purchase and that was that. I got a ShoeMall confirmation that day. I got a shipping confirmation the next day. From the time I ordered, which was late Tuesday night, I got my order via Fed Ex (which delivers on Sundays) on Sunday. Now these were low cost slides, so who knows the deal with higher more complexed orders but I had absolutely no issue with my order. Item and size were correct. Shipping was just fine for free shipping which was about what, 5 days from when I put the order? Absolutely no negatives what so ever.

Ordered shoes May 28. Now June 9th and still no shoes. I wonder did they ask Paul Revere to deliver them by horseback... ShoeMall SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 star is generous! Ordered diabetic sneakers, velcro closures. Sent wrong colors with regular shoes laces. After 48 minutes on hold for customer service, was able to process a return and sent them back. Reordered, and got right velcro ties but on a heavy on a black leather diabetic shoe, not lightweight suede sneaker. Sent them back via Fedex tracking i know those shoes were received back at shoe mall 3 days ago....but still no refund. I was clear in my correspondence and conversation i wanted a refund, not another incorrect order. The diabetic shoes/ sneakers are 186.00.
Just spent 1 hour and 8 minutes listening to "musac"before a young gentleman picked up.....I gave brief explanation with order number , dates, documented return date via post office and documented receive date by their company and asked when i could expect monies to be refunded. I was told I "should" have it refunded to my bank used for payment by the end of this week...I reminded him that the end ofvthe week was tomorrow....he stated they are also open on Saturday and i could call back then if its not returned at that time.

I would highly recommend NEVER doing business with this company. This was my second attempt, only because they have, or claim to have, the diabetic sneakers we needed.
I plan on following up this public complaint with Better Business
and will update on here with the stays of the pending refund.

Horrible dealing with all around. If they had negative star reviews that’s where I would rate them.
I placed an order 4 days ago that were in stock and showing Available to ship the next day. So the next day comes and goes order status does not change. Log in the next day, they show to ship that day also, log in the following day and they show to ship that day....and so on and so on. After emailing twice, no response despite the fact they claim “to respond within 24 hours”. So I decided to call, another waste of complete time. The only thing a supervisor could tell me was he could only tell me the same thing I saw, which was it was available to ship that day....I proceeded on questioning him further. I asked him if the order was lost, misrouted or exactly what the order status was. He then tells me it’s on back order, despite the fact that it had stated it is available to ship the last 4 days and when I logged in it does not mention that anywhere they are on backorder.
So good luck getting your product, anyone that will respond and tell the truth, and getting a valid order status online. After I told him these were a birthday gift, and according to their shipping times I should receive this within the next seven days, I asked him if I would receive them, his response was probably not. He could have cared less about my length of time on hold for 90 minutes or the two emails I sent with no response.