Shoes International Opiniones 

733
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My daughter wanted the black patent doc martin lyric flatform style shoes for school, but we couldn't find them in the shops in a size 5. We stumbled upon shoes international while searching online... Ver más

Valorada con 4 estrellas sobre 5

As the shoes I ordered were not available I telephone the helpline, the lady I spoke to offered me an alternative colour, which I excepted. Also the half sizes make all the difference as I have an inb... Ver más

Valorada con 5 estrellas sobre 5

Shoes International have always been most helpful with any queries and promptly respond to ensure customer satisfaction. Have searched all over but Shoes International still maintain best value fo... Ver más

Valorada con 5 estrellas sobre 5

I've bought several pairs of Waldlaufer shoes from Shoes International. All have been at a good price, packaged well and delivered very quickly. Will definitely buy from this company again. Also if... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

733 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(733)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

I have used Shoes Int. many times, and they have been wonderful in ordering me shoes which aren't in stock, and keeping me fully informed of progress. They are always friendly and helpful.

28 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent shopping experience

Shopped around for the cheapest price on my doc martens and found this was the best by far. Shoes were dispatched on the same day and I received them within 2 days even though postage was free. I'm very pleased with my purchase and with the service. I would happily recommend to anyone x

28 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous

I bought a pair of Doc Martens sandels for work, they were cheaper than anywhere else I'd seen and they were available in my size. They are very comfortable, I walk a lot of hospital miles every night and have had no problems with aching feet, blisters etc.
Delivery was quick, no problems. Would recommend this site.

28 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service, fast delivery!

I would highly recommend this website. I ordered a pair of shoes and quickly I received an email saying they hadn't passed quality control. There were photos attached and they offered £10 off if I still wanted them. The photos looked fine and I went ahead with the sale. They arrived very quickly and look perfect to me. They arrived with a hand written note personally thanking me for my custom. I was very impressed with the service I received. I would use this site again.

27 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service.

I needed Ecco sandals for a holiday in the US but ordered them rather late. Amazingly they came the morning I was due to travel, with a nice hand-written note. Will definitely order from them again.

27 de agosto de 2013
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good product

Product was very good, but delivery time was poor.

27 de agosto de 2013
Opinión espontánea
Logotipo de Shoes International

Respuesta de Shoes International

Dear Mrs Stocker

Thank you for your review - we are pleased to hear you like the product, and we are grateful for 4 stars even though you were unhappy with the delivery time.

I have reviewed your order which I see was received by our system after 2pm on a Saturday. We responded to you on Monday advising delivery within 3 - 4 working details and the tracking information indicates the order was delivered on Wednesday.

Whilst our offices are open on Saturday, no despatch organisations offer a collection service over the weekend, so we have shipped your order as soon as was physically possible and it has arrived ahead of our predicted delivery time. Please also bear in mind that our delivery service is free.

I hope my explanations will help to reassure you that we did all we could to ship the product to you as soon as was possible. We are more than happy to offer telephone or email advice on delivery times if necessary for future orders.

Kind Regards

Mike Small
Shoes International

Valorada con 3 estrellas sobre 5

Excellent service

After placing the order I was kept up to date with progress and upon receiving the order had a hand written note from the dispatch dept. hoping all was well with the goods. WELL DONE

26 de agosto de 2013
Opinión espontánea
Logotipo de Shoes International

Respuesta de Shoes International

Dear Mr Mears

Thank you for your kind words, your feedback is very much appreciated.

Given your kind words we wonder whether you intended to give us 3 out of 5 stars? If there was any way we could improve our service we would be very interested to hear from you - and if not we would be very grateful if you could edit your star rating to reflect your positive view of our service?

Kind Regards

Mike Small
Shoes International

Valorada con 3 estrellas sobre 5

NO RECEIPT or RETURNS SLIP !!!

I think shoe international, is a very attractive web site, I was looking for a pair of Scholl Sandals and the site had a huge variety of this brand. They did not seem to have my size uk 7 in most of their styles, so I was extremely limited, but I did find a pair that I really liked, and decided to order them. Delivery was prompt and I absolutely loved the sandals, HOWEVER in view of the fact that I might of wanted to of returned them, the sandals came boxed with only a Compliment slip! NO RETURNS slip or RECEIPT with confirmation of my order and the amount I had paid for my purchase other than what appeared on my credit card statement. Not only is it not professional, I would not be in a hurry to re order again before I looked elsewhere.

24 de agosto de 2013
Opinión espontánea
Logotipo de Shoes International

Respuesta de Shoes International

Dear Mrs Elden

Thank you for your review, we are pleased to hear you found the sandals are to your liking, and that they were delivered promptly. We aim to offer a competitive, prompt service and we pride ourselves on our excellent record for customer service. Whilst it seems we met our objectives with your order we are disappointed to hear that you were not entirely happy with your purchase.

We email order confirmations containing the full amount of the order along with details of how to contact us. Our website contains full details of our returns procedures including how to arrange a return should this be required. Following your review I have now included a link to this in our shipment confirmation email.

As we are an online business and we email details of the transaction to you, we have not found it necessary to include a receipt with orders - and this has not previously caused any concern (as far as we are aware). However, we will certainly bare your feedback in mind.

Similarly as our returns procedure is fully outlined on our website we have not found it necessary to print this out for every customer (this would have ecological implications as well as cost, so we are not sure if we agree that it is necessary or indeed professional).

As ever, though, we value the feedback we receive on Trustpilot, so we thank you for letting us know and hope that we might still retain your business.

Kind Regards

Mike Small
Shoes International

Valorada con 5 estrellas sobre 5

Good selection. Terrific price

I couldn't find the same shoes in my size I needed to fit my custom orthodics on line anywhere else not even Ecco Canada. I emailed Ecco Canada asking if they still had the shoes but received no reply. Shoes International in the UK had the shoes and in my size and on sale to boot. Ordering online was easy and prices could be shown in Canadian dollars. The shoes arrived within the time stated and even with customs dutes were almost 50% less than what I paid in a store for my last pair. I will use Shoes International again.

23 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Great service and competitive prices! Excellent customer services ! Recommended !

23 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect!

This is the first time I have dealt with Shoes International. What a delight it was to deal with them. Their Customer Service is just so helpful and honest to deal with and after placing my order for two pairs of shoes and an Ecco wallet for my mobile all arrived so quickly. I was absolutely delighted with my order and all the items were as described. I will certainly be back to order more shoes from them. Infact I have already ordered another Ecco mobile wallet for my sister and received it quickly and yes.....she's delighted with it!

Thank you Customer Services for your advice and help with my order. Delighted!

23 de agosto de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

I'm so lucky to have an opportunity to buy my ECCO sandals by Shoes International! They provide a great service and it's pleasure to deal with. Fast shipping and reliable seller! I'll totally buy smth there again. Highly recommend!

23 de agosto de 2013
Opinión espontánea

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