First, the regular delivery of Healthy Petz collagen drops makes it very easy to look after my dogs' well-being. Spanky and Darla have both enjoyed healthy coats and less discomfort since we started... Ver más
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Consulta las opiniones de los clientes
No order received in almost a month! Tracking of shipment seemly not working or broken... No contact from customer support email after 5 separate tries. Telephone mailbox full, no accepting messages,... Ver más
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Got this for my itchy beagle and ended up putting all three on it. The beagle has stopped scratching almost completely, the older lab's coat is shinier than it's been in years and the puppy hasn't dev... Ver más
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My poor golden looked like a Mexican Hairless. I believe it all started with the "A" word. All of his undercoat fell out. Thousands of dollars with vets, endless medications. Then I read about your pr... Ver más
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Información sobre la empresa
- Tienda de animales
- también en la categoría
- Tienda de suministros para mascotas
Información de contacto
Estados Unidos
- support@shophealthypetz.com
- www.shophealthypetz.com
4,1
Muy bueno
319 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Hailey was great!
Hailey was able to get this resolved for me quickly and save me the trouble of receiving an order I no longer wanted.
She was also very thorough and kind with the tone of her reply. Hailey is a valuable asset!!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Thank you so much for your wonderful feedback, Patt! 😊 We’re thrilled to hear that Hailey was able to resolve everything quickly and make the process easy for you. We’ll be sure to share your kind words with her—she’ll truly appreciate them! 💛🐾
Healthy Petz Team
Works for my frenchie
French bulldog with the usual skin problems, pink belly, paw licking, the lot. Tried three different foods and a lot of shampoos. This is the first thing that's actually made a difference. About 6 weeks in and the pink has gone. She takes it straight off the spoon.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Ava,
Thank you so much for sharing your Frenchie’s experience! 💛🐾 We’re thrilled to hear that after about six weeks, you’ve noticed such a positive difference in her skin, especially after trying different foods and shampoos.
And we love that she happily takes it straight from the spoon! 🥰 Thank you for trusting Healthy Petz and sharing her progress with us.
Warm regards,
The Healthy Petz Team 💛
I had tried many things to help…
I had tried many things to help eleviate my dog’s scratching and itching!!!!! I have never been so pleased than I am with this product!!!!! Hands down the best product ever!!!! Will continue to purchase!!!!!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Nancy,
Thank you so much for your amazing review! 💛🐾 We’re thrilled to hear that after trying so many different things, you’ve finally found something that’s helping with your dog’s scratching and itching.
Knowing that you’re so pleased with the results means the world to us! Thank you for trusting Healthy Petz and for continuing to choose us. 🥰✨
Warm regards,
The Healthy Petz Team 💛
Response time to remedy an issue.
23 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Lori,
Thank you for your feedback! 💛 We’re glad our team was able to respond quickly and help resolve the issue for you. Providing prompt and helpful support is always important to us. 🙏✨
We truly appreciate you taking the time to share your experience!
Warm regards,
The Healthy Petz Team 🐾
In spite of 3 emails to you company…
In spite of 3 emails to you company requesting immediate cancellation of all subsequent orders I have received no response from yourself..please have the courtesy to resolve this matter
27 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
We’re very sorry for the frustration and lack of response you’ve experienced. 💛 We understand how concerning it is to have contacted us multiple times regarding a cancellation without receiving the assistance you expected.
Please know that we take cancellation requests seriously. 🙏 We’d like to have your account reviewed as soon as possible to ensure your subscription is properly addressed and no further unwanted orders are processed.
We apologize for the inconvenience and appreciate the opportunity to resolve this for you. 🐾
Warm regards,
The Healthy Petz Team 💛
Excellent Customer Service
There was an error with the quantity delivered in my initial order. It was easily resolved after I contacted the company. I am very pleased with the outcome.
16 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Thank you so much for your kind feedback! 💛 We’re sorry about the initial quantity error, but we’re glad our team was able to resolve it quickly and easily for you. 🙏
It’s wonderful to hear that you’re pleased with the outcome. Thank you for giving us the opportunity to make things right! 🐾✨
Warm regards,
The Healthy Petz Team
Fantastic customer service
After a friend tried this product for her itchy dog with great success I was happy to give it a go for my boy. Sadly after 60 days it had made no difference for him. Under the 60 day guarantee I therefore asked for a refund and am delighted to say that 4 days later, with a weekend in-between the entire amount had been refunded to my account.
I'm truly sorry it wasn't the magic cure but give you 5 stars for your custom service. Thank you
28 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Thank you so much for your thoughtful and honest review! 💛 We’re sorry that the product didn’t provide the results you were hoping for with your boy, as we know every dog can respond differently.
We’re very glad, however, that our team was able to make the refund process smooth and have the full amount returned to you promptly under our guarantee. 🙏✨
Your 5-star rating for our customer service truly means a lot to us. Thank you for giving Healthy Petz a try, and we wish you and your boy all the very best! 🐾💛
Warm regards,
The Healthy Petz Team
Healthypetz an excellent company
Healthypetz provide an excellent service their collegen extract for dogs is very good. I needed to cancel my subscription and they acted very quickly to stop the latest order from shipping and cancel my subscription. The person who dealt with my account/subscription was helpful efficient and kind and I really appreciated their help in getting everything sorted so quickly
28 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Jill,
Thank you so much for your kind words! 💛 We’re thrilled to hear that you’ve had a great experience with both our collagen and our customer service team.
We’re glad we were able to stop your order before it shipped and take care of your subscription quickly. It means a lot to hear that our team was helpful, efficient, and kind throughout the process. 🐾✨
Thank you for your support and for choosing Healthy Petz!
Warm regards,
The Healthy Petz Team 💛
The product doesn’t work at all…
The product doesn’t work at all (collagen) which shame on me for buying it, but one month later they tried to bill card again for a $30 subscription- When I emailed them to stop it the couldn’t find my order and needed info so I tried to send the info but they blocked my email! So I sent from another email and no response - do nor use this business
3 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
We’re very sorry to hear about your experience. 💛 We understand how frustrating it must be to feel the product didn’t meet your expectations and then encounter difficulties when trying to address your subscription.
We also want to clarify that we do not intentionally block customers from contacting our support team. Occasionally, emails may be filtered or fail to reach us, but we understand how concerning this situation must have felt. 🙏
We’d like the opportunity to locate your account, review the subscription, and make sure your cancellation request is properly addressed. Please contact our support team again with the name and email address used when placing the order so we can investigate this further. 🐾
Warm regards,
The Healthy Petz Team 💛
Vet asked what I'd changed
My 9 year old cocker had recurring ear infections for years, drops every month like clockwork. Started her on Healthy Petz in April alongside her usual treatment. Last ear infection was May. At her check up in August the vet looked in her ears and asked what I was doing differently. Will keep her on it.
20 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Emily,
Thank you for sharing your Cocker’s experience! 💛 We’re so happy to hear how well she’s been doing and that her ears looked good enough at her check-up for your vet to notice the difference. 🐾✨
After dealing with recurring ear issues for so long, that must have been wonderful to hear. Thank you for making Healthy Petz part of her routine and for sharing her progress with us!
Warm regards,
The Healthy Petz Team 💛
Updated review
Well after waiting for an email from customer support, I got an automated email saying they can't find my order. Well I did not order but had a question about where the product was manufactured. Sent a message yesterday ( being Sunday ) okay weekend, you get a pass ! Today sent again on a separate email, same reply. Then in one of their advertisements I saw the bottle said 2oz. Well I have a 122 lb doggie
That makes the product very expensive not to mention I believe the support team is inadequate. Looking into human grade collagen, just have to figure the dose. According to what I have read it is doable. More research on the way ! Well healthy petz you almost got me ! After updating my review Healthy Petz apparently reached out to Trustpilot wanting more information, whitin seconds I got the answer to my question and Trustpilot wanted me to update my review or the company could view my review as not real ! So I got my answer where the product was manufactured, they said USA. That's it
25 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Diane,
Thank you for sharing your feedback. 💛 We’re sorry that your product question was mistakenly treated as an order-related inquiry. We understand how frustrating it must have been to receive an automated response asking for order information when you hadn’t placed an order.
We also appreciate your feedback regarding the bottle size and cost for larger dogs. 🐾 Questions about where our product is manufactured and other product details should receive a clear and helpful response, and we apologize that your experience fell short of that.
Thank you for bringing this to our attention. We’ll use your feedback to help improve how product inquiries are handled by our support team. 🙏
Warm regards,
The Healthy Petz Team 💛
This place is a scam!
I used this crap once, my dog refused to eat the food I put it on. I requested a refund (within the 60-day money back guarantee) and now I'm getting the runaround from this place, they offered me 50% refund, then offered me 60% refund. I want 100% refund. Yes, I was stupid and subscribed to their product so the 2nd bottle got shipped out 1 day before I cancelled, they won't accept it back, (never been opened) but won't give me the money back. This place is a scam. They say 60-day money back guarantee for any reason on their website, but they do not honor it.
26 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Tonya,
We’re sorry to hear about your frustration, and we understand why you’re disappointed with the resolution offered. 💛
Our 60-day money-back guarantee is subject to the terms and eligibility requirements outlined in our refund policy, and subscription orders that have already been processed or shipped are handled separately from cancellation requests. We apologize if these terms were not clear when you placed your order. 🙏
We take your concerns seriously and would be happy to have your case reviewed again to ensure the applicable policy has been followed correctly. Please continue working with our customer support team so we can review the details of your orders and refund request. 🐾
Warm regards,
The Healthy Petz Team 💛
Ordered a product on September 6th
Ordered a product on September 6th, as of this date September 26th, I have not received it. I have emalied them received numerous times, I just receive emails back stating it is in transit. Do not order from this company their customer service is non existent.
26 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Bruce,
We’re very sorry for the frustration caused by the delay with your order. 💛 We completely understand how disappointing it is to still be waiting for your package after several weeks, especially after reaching out for updates.
While shipments can occasionally experience unexpected carrier delays while in transit, we agree that you deserve clear and helpful communication throughout the process. 📦🙏
Please reach out to our support team with your order details so we can review the latest tracking information and determine the best next step for you. We appreciate your patience and the opportunity to make this right. 🐾
Warm regards,
The Healthy Petz Team 💛
It seems to be helping him.He's itching…
It seems to be helping him.He's itching less.His fur looks has a Nice, sheen.
26 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Assy,
Thank you for sharing your experience! 💛 We’re so happy to hear that he seems to be itching less and that you’re noticing a healthy-looking shine to his coat. 🐾
We hope you continue to see positive changes as he keeps using Healthy Petz!
Warm regards,
The Healthy Petz Team
Customer service was exceptional and…
Customer service was exceptional and email correspondence was quick!
26 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Diane,
Thank you so much for your kind words! 💛 We’re thrilled to hear that you had an exceptional experience with our customer service team and received quick responses to your emails.
We truly appreciate you taking the time to share your experience with Healthy Petz! 🐾
Warm regards,
The Healthy Petz Team
Good product, dropper could be better
My boxer has been on this for two months and his belly isn't red anymore. He used to get hot spots every summer and hasn't had one this year. Only complaint is the dropper markings rub off. Otherwise very happy and have reordered.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Silas,
Thank you for sharing your Boxer’s experience! 💛 We’re so happy to hear that his belly is no longer red and that he hasn’t experienced his usual hot spots this year. It’s wonderful to know you’re happy enough with the results to reorder! 🐾
We also appreciate your feedback about the dropper markings rubbing off. We’ll make sure this is shared with our team as we continue looking for ways to improve.
Warm regards,
The Healthy Petz Team
Quick response and service
26 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi M Hirst,
Thank you for your feedback! 💛 We’re glad to hear that you were happy with our quick response and service. We truly appreciate your support and thank you for choosing Healthy Petz! 🐾
Warm regards,
The Healthy Petz Team
Took a while but worth it
I'll be honest, the first three weeks I nearly gave up. Nothing happened. Then somewhere in week four my husband said "has she stopped licking her paws?" and she had. We're now on bottle three. Ears have stayed clean since, which is a first for her.
19 de agosto de 2026
Opinión espontánea
Respuesta de Healthy Petz
Hi Whitney,
Thank you for sticking with it and sharing your experience! 💛 We’re so happy to hear that by week four you started noticing a difference in her paw licking and that her ears have stayed clean since. Every dog’s journey can be a little different, so it’s wonderful to hear she’s doing well now on bottle three. 🐾
Thank you for trusting Healthy Petz!
Warm regards,
The Healthy Petz Team
I found out that my two dogs have…
I found out that my two dogs have bigger problems than allergies. I was afraid to introduce anything new to them until I find out what their conditions are taken care of. Thank you so much for handling this matter for me. I guess I just need to take one thing at a time.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
Thank you for sharing this with us. 💛 We completely understand wanting to focus on your dogs’ health and get a clear understanding of their conditions before introducing anything new.
We’re glad our team was able to help take care of things for you. Wishing both of your dogs all the best, and we hope they’re feeling better soon. 🐾
Warm regards,
The Healthy Petz Team
I never received my package and i paid…
I never received my package and i paid for express shipping I WANT MY REFUND ASAP even after reading reviews I see im not the only one dealing with this what is wrong with u people just taking our money I want my REFUND ASAP
20 de septiembre de 2026
Opinión espontánea
Respuesta de Healthy Petz
We’re very sorry to hear that you haven’t received your package, especially after paying for express shipping. 💛📦 We completely understand your frustration and concern.
We certainly don’t want any customer to feel ignored or that their money has simply been taken. 🙏 Please contact our customer support team with your order details so we can investigate the shipment and review your refund request as quickly as possible.
We appreciate the opportunity to look into this and work toward a resolution for you. 🐾
Warm regards,
The Healthy Petz Team 💛
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