Sicilyluxuryvillas.com Opiniones 281

Here is a copy of a letter that was written to Sicily Luxury Villas on May 14 following our 10-day stay at Villa Cariddi.

Sicily Luxury Villas acknowledged receiving my email but have not replied to one of our concerns.

Dear Ottavia,
I spoke with your colleague Giulia regarding our recent stay at Villa Cariddi, and she advised me that it would be best to direct all feedback to you.
Firstly, I would like to say that Rosa, who acted as housekeeper/manager during our stay, was terrific. Despite some language barriers — with only one member of our group speaking reasonable Italian — we were able to communicate well enough, and she was always helpful and pleasant. The local people and businesses we encountered were also warm, welcoming, and a pleasure to deal with.
The car delivery service was also excellent and greatly appreciated.
The beds were comfortable and the bathrooms functional, although I would not describe them as luxurious.
Unfortunately, there were a number of significant issues with the property that I cannot overlook.
For clarity, I have listed them below:
* We had no hot water until day three. Guests were unable to shower comfortably as the water was freezing cold. Apparently this was due to the gas being empty (something that I thought would have been the most basic thing to check before guests arrive especially when they are paying a large amount of money to stay)
* There was no heating until day three, despite the weather being quite chilly, and only after I contacted management.
* The stove could not be used as there was no gas supply until day three, again after I contacted management.
* The oven did not function until day four.
* The ice machine was not operational until day three.
* Although you were aware we were a group of sixteen people, there were not even sixteen knives available for dining until we requested more. An additional six knives only appeared on the final day.
* There was only one kitchen knife suitable for food preparation, and it was completely blunt.
* The toilet in the southernmost top-floor bedroom did not work for the entirety of our ten-day stay, despite repeated requests for repair. The guests occupying that room were forced to use a bathroom at the opposite end of the villa.
* We were advised by the owner not to use the elevator because it frequently breaks down. We only used it twice — once upon arrival to move luggage upstairs and once on departure. This was particularly problematic as one guest in our group was unable to manage stairs and was effectively confined to the middle level for the duration of the stay.
I would also like to comment on the design and practicality of the villa itself.
* The kitchen being located on the lowest level is highly impractical. We were constantly moving food and drinks up and down stairs, none of which had handrails. It was fortunate that nobody fell. 
There were several feral cats that constantly roamed the property. The kitchen door had no closing mechanism and we had to use a piece of string to tie it back each time we went in and out of the kitchen. The cats would constantly raid the rubbish and one day got into the kitchen and raided the bin inside.
* The upstairs kitchenette was extremely small, equipped only with a bar fridge, and really only functional for one person at a time. Given that the dining area was upstairs, this should have been the natural gathering point for meals, but the kitchenette was simply inadequate. It was also cluttered with decorative and unused items covered in dust.
* The upstairs lounge area was too small to comfortably accommodate our group together.
* When we gathered socially, we were generally forced to sit outside on the northern side of the villa, but this area was often far too windy to enjoy comfortably.
* The pool, while visually stunning and blessed with an extraordinary view, was extremely cold. We would happily have paid additional money to heat it, but this was apparently not even an option, which was disappointing.
In conclusion, I do not believe Villa Cariddi can currently be described as a luxury property.
I have operated a luxury travel business for more than twenty-two years and have extensive experience with luxury accommodation standards and guest expectations. If Villa Cariddi is to remain competitive as a luxury stay, the owners must invest significantly in updating and properly maintaining the property for today’s luxury traveller.
After all, your company is called Sicily Luxury Villas, and unfortunately Villa Cariddi does not presently reflect that standard. 
I’m surprised this property has made your list or is it possible that no-one from your company even inspected it?
This trip was intended to be a special celebration for two 60th birthdays, and sadly the overall feeling was one of disappointment.

We spent a wonderful week at this beautiful villa with a pool in Cefalù, and it was truly an unforgettable experience. I stayed there with my family (my brother, my mother, and my son) and we all felt completely at home from the moment we arrived.

The villa itself is spacious, perfectly clean, and equipped with everything you could possibly need. The pool was fantastic and provided hours of fun and relaxation for everyone. We especially loved the outdoor spaces and the stunning views of the surrounding area.

The location is perfect - peaceful and private for when you just want to unwind.

The owner Silvio is truly a very kind, warm person, very helpful in all ways and the communication with him is extremely fast.

I highly recommend this villa to anyone looking for a special place to stay in Sicily. We created wonderful memories here and can’t wait to come back. Thank you for such a fantastic stay!

The villa is gorgeous-between the decor and fantastic location, coupled with professional staff, my family, friends and I had an incredible time we will always remember.

The team at Sicily Luxury Villas, including Ottavia and Giulia, were hugely helping in enabling us to select a wonderful home for a week-long stay that matched our family’s needs. They advised us on location and specific characteristics of the place we chose. They ensured that it was immaculately clean and responded to anything we needed throughout our stay. Their personalized concierge service for customers enabled us to plan a wide range of delightful activities, including a superb chef for an in-home Sicilian cooking lesson, an expert guide for historic sites and local markets, and easy access to a Mt. Etna tour. They also advised us and helped make reservations at excellent local restaurants and facilitated our car rental, meeting us at the airport with the keys and facilitating fast drop off when we returned the vehicle at a different airport. All in all, the Sicily Luxury Villas team was A+, and we definitely recommend working with them if you are looking for outstanding service from a sophisticated and experienced local company.

Kiwi Villa was a wonderful place to spend a quiet week after our son’s wedding in Sicily. The living areas were spacious and well equipped. The swimming pool complex was perfect. In fact, we felt at home from the moment we arrived. Highly recommended and Viagrande offers local hospitality.

Booking through Sicily Luxury Villas was easy and Eugenia was especially helpful.

Just seen your reply and this is factually incorrect. The videos were taken at 2.30am in the morning and sent to you at 10.30am the following morning. We have them and can send them to anyone if they want to hear them. The venues whether they are bars, restaurants or nightclubs are open till 2.30 - 3am every morning and are literally yards from the villa. We have two teenagers aged 19 and 17 so noise for us till midnight is not an issue but it definitely is at 3am in the morning.

Villa Del Carmine in Taormina is undeniably beautiful—spacious, charming, and a real pleasure to stay in. The villa itself is tastefully decorated, and the atmosphere feels both elegant and welcoming. The staff who greeted and checked us in were brilliant—professional, friendly, and helpful throughout our stay.

The location is very convenient, with bars and restaurants just a short walk away. We were aware that this might bring some evening noise, but since most places close by midnight, we didn’t expect it to be an issue.

However, what we hadn’t anticipated was the presence of nightclubs located literally on either side of the villa—practically neighboring properties. These clubs played extremely loud music until 3–4am, followed by the clatter of bottles being emptied around 5am. Unfortunately, this made getting a restful night’s sleep very difficult and significantly impacted our overall experience.

In summary: the villa and staff are fantastic, and the location has many positives—but unless you're planning to join the party or sleep through anything, be prepared for considerable nighttime noise.

Our stay was beyond fantastic. The staff was so kind and helpful with everything from activities to reservations and beyond. The views and location could not have been better being within walking distance of both the beach AND town. We could not have asked for more, and cannot wait to come back!

A beautiful villa. We were a family of 6 adults and one toddler. We loved the location away from busy beach area but walkable too. The pool was gorgeous, good size with nice shady areas. The 2 main bedrooms were spacious and elegant.
Roberta, our Concierge was instantly available by WhatsApp to help us with any queries which was very helpful due to language barrier!
Thank you.

Our what a fabulous villa in an amazing location!

I loved the villa, the old tradition but with modern comfort. Beautiful lemon trees in the garden, fully equipped kitchen and wonderful authentic sitting room / lounge.

Looking forward to booking my next stay.

What a fabulous villa! We had the most memorable experience. The location is perfect. The view was so stunning, we did not want to go out anywhere. Villa is so luxurious, comfortable beds, very spacious. Ko Phyo (our butler) was so friendly and very helpful. Always greeted us with a smile on his face. Prepared delicious breakfasts right outside. He made sure we had everything we needed.
Ottavia, our concierge from Sicily Luxury Villas was also extremely helpful. She organized all the activities and in villa dining. She was always available to chat if we had any questions.
Overall , 10 out of 10 experience. We will surely be back!

Villa Il Borgo is truly an oasis. From the moment we drove through the gates and down the tree lined drive, it felt as though we had stepped back in time. Everything is so carefully maintained, in a way that feels as though it has been passed from generation to generation. The gardens are exquisite; full of flowers and greenery and fruit trees. The bedrooms are very comfortable and inviting, and full of old world charm, without overlooking modern luxuries, like waterfall shower heads and a superb mattress. The main rooms have a lovely flow from one to the next, and the individual sitting rooms, provide a sense of intimacy.
The villa is easily accessible from the main road, but far enough away, so that it was perfectly quiet.
The dining spaces are magical, and thoughtfully designed. There are floor standing candelabras, and for the tables, beautiful linens, candles and wild flowers.
The staff of Villa Il Borgo are a highlight. They are always so warm and gracious and ready to help with anything.
I have already booked my next stay, and hope to come back again and again.

We had a lovely week at Coraline. This was a beautiful and spacious home with wonderful amenities. Coraline is on a quiet, peaceful street. We traveled with 2 children and 2 grandparents and the home easily and comfortably accommodated us all. There is plenty of seating, both indoor and outdoor. We enjoyed our morning coffee sitting on the beach and spent our evenings using the outdoor kitchen, cooking, relaxing and watching the beautiful sunsets. The kids played for hours in the tide pools of the ocean just outside our back door. One day we walked down to "Costa Turchina" beach, a small quiet beach at the end of our street. Each bedroom was comfortable and spacious. The kitchen had everything we needed. The owner and our concierge were both very helpful with our questions and had plenty of recommendations. Finale is a very short 5 minute drive (with plenty of parking) to pick up groceries, gelato, or dinner at a restaurant. Cefalu is 20 minutes away and was a charming town with even more options for restaurants along with churchs and history to explore. Coraline was a great home base for us to come home to each night after we explored various areas of Sicily. While staying at Coraline, we highly recommend day trips to Castlebuono and Cefalu. This was an amazing introduction to Sicily and we hope to return and stay at Coraline again!

We spent one week at villa ulivi and really enjoyed our stay. The house is very tastefully decorated and has a lovely terrace overlooking a secluded garden with olive and palm trees and a nice infinity pool. A real oasis. And also a good starting point for exploring the region. We spent most of our time after excursions in the great lounge area and at the rustic table outside. Roberta, our contact / concierge at SLV, was so supportive and was of great help before and during our stay. Thank you so much, Roberta!
We can really recommend this rental.

This Villa was an absolute dream! We walked among the lemon and orange trees every night, our kids explored the vineyard and cherry trees. You could see Mt. Etna and the sea all from the same spot on the beautiful outdoor veranda. The inside was spacious and clean. The kitchen was fantastic! And Ottavia could not have been more helpful and delightful to work with! Maria, the house organizer, was a doll! We hope to be back one day, but if not, Villa Elle will forever be in my family’s hearts and dreams!

Waterfront views are our preference, and we had perfect sunrises and sunsets. The home was well maintained and the staff was amazing. Everyone involved made our stay unique and special. We already plan to book again!

Attentive to details! Always available to answer questions.

Had a wonderful two week stay at Villa Marina. Many thanks to Ottavia for arranging our trips and restaurant recommendations and reservations. Ottavia's personal touch made our vacation on to never forget. I would highly recommend using Sicily Luxury Villa for arranging Villa rental. We will be using them on the future.

A beautifully designed ultra-modern house (and pool) in lovely countryside, five minutes from Noto, a Baroque jewel a town. The support given by Sicily Luxury Villas was exemplary.

Sicily Luxury villas are a pleasure to deal with. Very communicative and prompt with information around the villa, its area and facilities, travel advice, payment process and most importantly their amazing employee Ottavia Pulvirenti who was our assigned concierge. She organised everything we needed with amazing speed and minimal fuss, including a private chef for some nights and most amazingly... a translation with a doctor when one of our children needed some help.

Absolutely beautiful villa and amazing service from the team at Sicily Luxury Villas!!! Everything about our stay was just perfect. Holidays are such precious times and this truly exceeded all our expectations! Could not recommend more!