ZERO STARS. DO NOT PURCHASE FROM THIS RETAILER! They operate like a pair of clown shoes… took nearly 3months to fulfil my order, and didn’t communicate at all for the entire process. Abysmal customer... Ver más
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Consulta las opiniones de los clientes
my first purchase I have made from silver circle pets and won't be my last. fantastic service really fast and thoughtful responses and the Ibiyaya 3-in-1 Champion Large Backpack Dog Carrier bag was... Ver más
La empresa ha respondido
Great comms throughout the whole purchasing experience. Delivered quickly at a great price and quality product. Thanks
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Información de contacto
London, Reino Unido
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,2
Muy bueno
107 opiniones
Invita a los clientes a opinar
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Ha contestado el 75% de las opiniones negativas
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Very good service from start too finish…
Very good service from start too finish kept in touch all the way through cant fault them.
4 de junio de 2024
Respuesta de Silver Circle Pets
Hello Robert.
Thank you for your review, we appreciate you leaving feedback.
We’re thrilled to hear you’re pleased with our service.
Customer satisfaction is our priority.
If you need anything else in the future, please don’t hesitate to contact us.
Best Regards
Silver Circle Pets
Legit products and customer service, grifty website
Despite the sham awards on their sus looking site, I actually got a legit product for a good price. They did sell me a colour that was out of stock, but they quickly rectified it. Brilliant customer service.
31 de mayo de 2024
Opinión espontánea
Respuesta de Silver Circle Pets
Hello Otto.
Thank you for your review. Coupled with this very Trustpilot, which is displayed on our site, further adds to our social proof that we are a legitimate a business with legitimate awards recognising the hard work involved in creating and managing our e-commerce website.
To clarify, we didn’t ‘sell’ you any out-of-stock products. You landed on one of our brand’s product collection pages and happened to select and complete checkout for a product with variants that were unknowingly out of stock. We assure you that we never intend to mislead our customers and value transparency. Our terms of purchase and order process, linked on each product page, explain that your bank pre-authorises payment, but no payment is taken until delivery is confirmed.
We’re glad you’re happy with your product and service, and we are here to help if you need anything else.
Best regards,
Silver Circle Pets
Replacement wheel for stroller
Ordered replacement front wheel for dog stroller. Arrived quickly and v easy to fit and saved having to buy a new stroller when it was just the wheel that needed replacing.
8 de mayo de 2024
Respuesta de Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate you taking the time to leave us a review.
We’re glad we could provide value to you and that your ordered arrived quickly. Should you need any other replacement parts that you can’t find listed in our store, then please don’t hesitate to enquire and we will try to source what you require.
Best Regards
Silver Circle Pets
Dog buggy basket
I needed replacement basket for under my dog buggy.
This fitted perfectly, arrived quickly. Very pleased.
12 de abril de 2024
Respuesta de Silver Circle Pets
Hi there.
Thank you for taking the time to leave us a review, we appreciate it!
We’re glad to hear your item is exactly what you were looking for. Should you need anything else, we’re just a message away.
Best Regards
Silver Circle Pets
Fab customer service
Fab customer service. They answered any questions I had and my PramSled arrived quickly and I love it. Just what I needed because of all the constant rain. I originally bought it for my dog stroller, but then my daughter announced she was pregnant so I will be able to use it with my grandchild's pram too.
7 de febrero de 2024
Opinión espontánea
Respuesta de Silver Circle Pets
Hello Susan.
Thank you ever so much for your kind words, we appreciate you taking the time to share your feedback. We always strive to provide the best customer service, so we’re thrilled to hear you’re happy with the level you received.
We believe the PramSled is such a great innovation so we’re glad to hear you’re happy with your product.
Congratulations on your news!
We hope you and your dog enjoy many an adventure with your grandchild.
We’re only a message away should you need anything else.
Best Regards
Silver Circle Pets
Respuesta de Silver Circle Pets
Hello Clare.
Thank you ever so much for your kind review. We’re really grateful of this, and we’re thrilled to hear your order was quickly received and the product is satisfactory.
If you need any further assistance we’re just an email or live chat away.
Best Regards
Silver Circle Pets
Ibiyaya 5-in-1 pet stroller
The ordered item arrived very quickly and was as described. Communication with the company was excellent. I bought the stroller to make trips to the vet easier. Having arthritis and a heavy cat (and still growing) a 15 mins walk became a painful, 30 mins walk. The stroller is very easy to unfold/fold up and light in weight. The carrier is easy to attach. I like the many options for use available, but only used stroller so far. My cat is happy once in the carrier and seems comfortable. Only downside is getting him in and out, as due to construction, the opening does not fully open to bottom of carrier. Overall, I am very happy with my purchase. It provides everything I was looking for.
6 de marzo de 2024
Respuesta de Silver Circle Pets
Hello.
Firstly I’d like to apologise for the late response, this review slipped past us in the inbox.
Thank you for such a wonderful review. We’re pleased to hear that you were satisfied with our service, we strive for world-class customer service. We’re super glad to hear that the Ibiyaya 5-in-1 pet stroller is able to cater to everything you require from it.
If you ever need further assistance or have any questions, feel free to reach out to us.
Best Regards
Silver Circle Pets
Innopet mattress cover
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock. Would highly recommend and definitely use again. Product is just what we needed for our dog buggy and the cover is lovely and soft for our dog to lie on as she recovers from her spinal surgery
6 de octubre de 2023
Respuesta de Silver Circle Pets
Hello Annabel,
What a wonderful review; thank you so much for taking the time to write it!
It’s reassuring to know that you received your items safely and securely. Now that we know it is possible to deliver to your region, we’d be more than happy to do so again should you require any further items in the future, as long as it makes financial sense for you.
We wish your pup the most comfortable and swift recovery. If you’d like any more assistance in the future, please don’t hesitate to contact us.
Best Regards,
Silver Circle Pets
Respuesta de Silver Circle Pets
Hello. Thank you for your kind words! We’re glad to hear you had a good experience and that your product meets the requirements. If you ever need anything else or have any questions, please don’t hesitate to contact us.
Best Regards
Silver Circle Pets
This company really cares for its customers.
Customer service was excellent, they took time to fully answer my questions about the dog back pack and reassured me about returns etc. They told me of arrival times and advised me of the next shipment etc. I felt fully informed and confident with this company. It arrived within a few days.
The product itself is the ‘denim fun dog back pack’ for small dogs and is of excellent quality, extremely well made and sturdy zips and clips and strong fabric etc.The solid base and soft removable cushion means it’s like sitting on the floor for my dog and she can thus sit comfortably for the short periods that she may need to go in the pack such as on short bike rides.
This is a great product from a very good company.
17 de julio de 2023
Opinión espontánea
Respuesta de Silver Circle Pets
Hello Heidi,
Firstly, we would like to apologise for the length of time it has taken to reply to your review; we were never notified of this.
Secondly, thank you so very much for your wonderful and very informative review! We genuinely appreciate you taking your time to leave us this feedback. We're thrilled that you think highly of our customer service. It is something we pride ourselves on, and we aim to provide our customers with as much information as we can. It's excellent to hear that your chosen product has been well received, and your dog is enjoying their newfound adventures in the pet carrier. We wish you many happy travels together.
Best Regards,
Silver Circle Pets
Very easty to assemble
Very easty to assemble, looks good, and my two shih tzu love it to, and thats most important, thank you
18 de junio de 2023
Respuesta de Silver Circle Pets
Hello Leslie.
Thank you for your positive review! We’re delighted to hear that you found the dog stroller easy to assemble and that it looks good. It’s even better to know that your two Shih-Tzus love it – their comfort and enjoyment are indeed important to us. We appreciate your feedback and hope your furry friends continue to enjoy their strolling adventures!
Best Regards
Silver Circle Pets
Absolutely brilliant service and…
Absolutely brilliant service and communication when my order was found to be out of stock , they immediately offered a small discount and were quick to respond throughout as I had been victim of scamming before, the team were very sympathetic and were able to alleviate my fears around this situation.So pleased with the dog stroller I received. They went out of their way to update me on expected delivery dates, which is rare. Thank you
21 de junio de 2023
Respuesta de Silver Circle Pets
Good morning Zoe.
Thank you so much for taking the time to share your experience with our service on Trustpilot. We really appreciate your kind words and are thrilled to hear your thoughts on your experience with us.
We understand the scepticism around online ordering, which is why try our best to remove this with services such as TrustPilot and Trust.IO in place.
Thanks to your feedback, we’ve implemented some more marks of trust in our new website design coming very soon.
Customer service is of utmost importance to us and we’re pleased to hear our small gesture was appreciated.
We’d like to thank you for your patience in your short delay in receiving your dog stroller. We’re so happy to hear it was worth the wait, they are excellent items and we love to hear people are enjoying their experience with them. We hope you and your dog have many an improved and happy adventures together.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here to help.
Thank you for choosing us as your trusted partner for your pet-related needs.
Best regards,
Silver Stork
Amazing company
I cannot praise this company up enough for their help and assistance in choosing the most suitable front wheels for our dog. They were quick to respond to my emails and sorted any issues out that we had concerning the size of our dog.
Would definitely recommend and use again. Amazing customer service and brilliant product.
5 de junio de 2023
Respuesta de Silver Circle Pets
Good morning Tanya.
Thank you so much for taking the time to leave such an outstanding review.
It is very much appreciated!
We’re thrilled to hear that our customer service has stood out for you.
We’d also like to thank you for your patience while we found the most suitable solutions for you.
It’s wonderful to see the wheelchair has given your dog a new lease of life. We hope he enjoys his new adventures.
It has been a pleasure to serve you.
Should you have any further questions or need assistance, please don’t hesitate to reach out.
Regards
Silver Stork
Excellent service thank you
3 de junio de 2023
Respuesta de Silver Circle Pets
Good evening Molly & Charley.
Thank you for your kind words and taking the time to leave us a review.
Customer feedback is important to us and we’re super happy to read that you’ve had a good experience buying from us!
We hope your adventures are back in full swing now that your wheel is fixed.
Thanks for stopping by, we hope to serve you again in the future.
Regards
Silver Stork
Fantastic customer service
Fantastic customer service, I would say the best customer service I have had in a long time, kept me up to date on progress of my order and super quick responses. Would highly recommend a++++++ thank you.
14 de junio de 2023
Respuesta de Silver Circle Pets
Hello Nicola.
Thank you so much for taking the time to share your experience with us! You’ve truly made our day. We are thrilled to hear that our customer service gave you a positive shopping experience. Customer service and responding promptly is a top priority for us, and we are glad to know that it made a difference for you.
Your kind recommendation means the world to us, and we appreciate your trust in shopping with us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again, and we look forward to serving you in the future!
Kind Regards
Silver Stork
Kept me updated re delivery had the…
Kept me updated re delivery had the courtesy to advise that the box was slightly damaged before it arrived and offered discount if I was happy to accept.
Great customer service
27 de marzo de 2023
Respuesta de Silver Circle Pets
Hi Tina. Thank you for taking the time to leave us some kind words, it’s really appreciated! We’re glad to know your item arrived in great condition. We pride ourselves on customer service, it’s great to hear we’re doing well.
Best regards
Silver Stork
Good price and quick
Good price and quick, free delivery on our new dog ramp (which is a great piece of kit).
First time we've bought from Silver Stork, but wouldn't hesitate to buy again.
26 de marzo de 2023
Respuesta de Silver Circle Pets
Hey Jacqui. Thank you for taking the time to leave us a review, we really appreciate it. We’re thrilled to hear your ramp is serving you well! Thank you for stopping by our site, we look forward to serving you again in the future.
Best Regards
Silver Stork
Respuesta de Silver Circle Pets
Hello John. Thank you for taking the time to leave us a review, we really appreciate it. We’re pleased to hear your feedback and we hope the ramp serves you well!
Best Regards
Silver Stork
I WOULD 100% recommend using this…
I WOULD 100% recommend using this company. I emailed just for stock enquiry and to my shock I was emailed straight back even though it was the weekend they promised that they would contact me on the Monday i ordered my pet stroller and by Wednesday it was with me what more could anyone want thank to all
1 de noviembre de 2022
Opinión espontánea
Respuesta de Silver Circle Pets
Hey Joanne. Thank you for finding the time to leave us a review, we really appreciate it.
We’re glad we were on hand to help. It’s great to hear your transaction went smooth from first contact to delivery. We hope you enjoy your pet stroller.
Regards
Silver Stork
Cancelled my order a few days after I…
Cancelled my order a few days after I paid. I ordered a little bike as a birthday gift. So frustrating!!
26 de octubre de 2022
Respuesta de Silver Circle Pets
Hi Camilla. We’re sorry to hear of the disappointment. As explained at the time, it was discovered after a stock check by our supplier that the item was out of stock. For which you received a full refund.
Apologies once again for the inconvenience.
Silver Stork
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