Simply Sound & Lighting Opiniones 

177
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Another pleasant purchase from this company. Fast, efficient and good value. Honest description of the damage on this item with photos meant that I was able to make an informed decision to proceed wit... Ver más

Valorada con 5 estrellas sobre 5

Ordered x2 stage lights as per client specification. Received goods within timeframe prompt and intact. Unfortunately, client changed mind after nearly 4weeks, spoke with company who authorised re... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I bought a dimmable amber LED. Though was expensive, FedEx added an invoice with customs fees, which weren't included. Dimmable within certain limits. Every now and then it emits a burst of ligh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was desperately having to find a pa as my old one decided to go bang . So after comparing different pa's came up with the hk polar 12 which I ordered from simply sound and lighting and I'm so glad I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Electrónica y tecnología

Escrito por la empresa

Simply Sound & Lighting offer sales, hire, installation and repairs of sound, lighting & video equipment.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

177 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,4

Todas las opiniones

(177)

41 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Simply sound will upload goods they…

Simply sound will upload goods they don't have in stock and when you buy no goods get delivered to you and then you phone thay will tell you it's not in the warehouse and you can get a refund with a (e cheque) this can take up to 10 working days this is done to pay the rent on the building Very dishonest behaviour this company has got beware of them

1 de mayo de 2023
Opinión espontánea
Logotipo de Simply Sound & Lighting

Respuesta de Simply Sound & Lighting

Hello, We are sorry to hear that you have not received the service you expected from us. The speakers you ordered are kept with the UK based supplier at their central warehouse and ordinarily, these would be dispatched to you within 24 hours, due to a stock issue we contacted you on the same day to advise you of this issue and offered you some alternatives which were not suitable. We cancelled your order as requested and raised your refund via PayPal. It was PayPal’s decision to process this in the form of and e-cheque, from experience I note that they do this with some high value refunds and this is not something we have control over. Once again please accept our apologies for the inconvenience caused to you.

Valorada con 1 estrellas sobre 5

Avoid these guys if you Live in…

Avoid these guys if you Live in Northern Ireland.
Apparently once againt we have a .co.uk company who thinks Northern Ireland is part of the Republic of Ireland and does not deliver to us.

These types of Companies need to realise they are biting the hand that feeds them so I;'ll just get my stuff locally or from Amazon.co.uk from now on...

As I was unable to reply to the companies statement below I am doing it here.
I was not given the opportunity to make new arrangements to take receipt of the product in 72 hrs rather than next day and you took it upon yourself to cancel and refund the order without asking.

I was making this purchase for a time critical event.

In future check with your suppliers so that you can at least inform your customers that you can not actually deliver to them.

Delivery can obviously be made to Scotland, Wales but not Northern Ireland. Wondering if can not be delivered to Northern Ireland how it can in 72 hrs?

17 de noviembre de 2021
Opinión espontánea
Logotipo de Simply Sound & Lighting

Respuesta de Simply Sound & Lighting

Dear Robert,

We wrote and advised as soon as we received word that we could not provide you with the service and that we could receive the delivery and ship this to you on a 72 hour service and you advised us you would have to make other arrangements.

We cancelled the order and your financial agreement straight away so that you could make your arrangements. Of course we can place that order again for you should you wish to give us another chance.

Kind regards
Simon

Valorada con 4 estrellas sobre 5

Received two items

Items received, issues dealt with promptly to a satisfactory conclusion

7 de octubre de 2021
Opinión espontánea
Logotipo de Simply Sound & Lighting

Respuesta de Simply Sound & Lighting

Hi Andrea,

Apologies for the issues with your order. We have passed on the queries to our suppliers to ensure that quality control on these particular items is much better for any future orders.

While the majority of our deliveries have been arriving on time, we have been experiencing delays on some deliveries due to supply chain issues but we appreciate your patience on your order. We are working closely with our suppliers to make sure that this is resolved as quickly as possible.

I have spoken with our returns team who are now dealing with your return request. If you need anything else please feel free to email me directly - Nick@simplysoundandlighting.co.uk

Valorada con 5 estrellas sobre 5

Ordered a couple of speakers

Ordered a couple of speakers, they were exactly as described, at a great price. Had a small issue with one of them, the company arranged a return and sent a replacement with no fuss at all. Absolutely brilliant

24 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service and…

Excellent customer service and delivery.
We had a query, the staff replied and sorted it immediately.
This is the 2nd time we've used them and will definitely be using them again.
Would highly recommend simply sound and lighting to anyone.
Great business, Great staff.

23 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

They don't order against Phantom Stock!

I have traded TWICE with this firm in a year. And TWICE they have more than fulfilled my expectations. Unlike another well-known company (who cash your order & ship when they feel like it!, a nasty American practice I despise! - (using COVID or whatever fashionable excuse is to hand) SMAL were courteous, answered my query exactly and more to the point CAME THROUGH WITH THE GOODS. No excuses. no blarney, just quality services. Most of all, they value ANY level of order - not like some companies who treat home recordists as inconveniences. Whether it is a £60.00 mic or a Mackie desk with all the trimmings, THEY DELIVER. 11/10 & 6 stars.

22 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product, great price, fast delivery

Did quite a bit of research to find the best price on a particular wireless set up for my son's guitar recently. These guys came out on top and were great. Delivery was super fast and the online shopping transaction very easy.

9 de octubre de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

In stock. Not in stock. In stock. Not in stock

Very similar experience to the review below. Paid for and ordered some speakers that were advertised as 'in stock' at point of sale. A few days later I had a phone call advising me there had been some error and it wasn't in fact in stock, and told me if I wanted them I would wait between 9-14 days for new stock to arrive. We are now past the 14 days and I received an email notifying me that they now won't be in stock until August, offering me an inferior alternative. Its just disappointing that they have had my money for almost 3 weeks and I am back at square one. I will say that the staff were extremely apologetic and have been professional throughout, perhaps I have been unlucky here. I will not be shopping with them again however as it has been a bit of a joke.

2 de junio de 2020
Opinión espontánea
Logotipo de Simply Sound & Lighting

Respuesta de Simply Sound & Lighting

Hi Jamie,

I'm sorry to hear about the issues encountered with getting stock for your item. Unfortunately several of our deliveries have been delayed recently, and this has had a knock-on effect on some of our customers. Thank you for the kind words about the team - we appreciate you shopping with us and hope you can accept our apologies in being unable to get the item to you faster.

Kind regards,
The Simply Sound Team

Valorada con 1 estrellas sobre 5

Truly hopeless

Truly hopeless. The speakers are in stock, oh no they are not, may be delayed a couple of days, oh no the delivery didn't arrive. Just keep pushing the delivery back. Cancelled order & deeply frustrated. Don't rely on this company if you need your items in a rush (or even in a realistic timeframe).

27 de mayo de 2020
Opinión espontánea
Logotipo de Simply Sound & Lighting

Respuesta de Simply Sound & Lighting

Brett,

Thank you for your review and sorry to hear about the issues with your order. Unfortunately there were several unforeseen delays in the arrival of stock from our supplier which meant we were unable to get your item to you as quickly as expected. Please accept our apologies – we do our best to relay any updates we receive to our customers and we understand how frustrating it can be when deliveries are pushed back. Glad to hear that your cancellation/refund was processed quickly.

Kind regards,
The Simply Sound Team

Valorada con 1 estrellas sobre 5

Poor communication

i used to rate this company but since i had to have a mixer repaired under warranty that has changed.....i will never use them again.
i was told the repair would take 3 weeks so i sent it off to the repairer on 5/12/19 it has arrived at my work address today 13/01/20...
after many telephone calls simply sound & lighting said they would chase it all good you think WRONG the repair shop closed before xmas till the new year (lots of work lost here waiting for a mixer) and no one has even checked the progress of the repair as when i spoke to the repairer 08/01/20 they were waiting for back order parts from germany....
i again spoke to simply on friday 10/01/20 and was told there was nothing they could do to help as it was down to the repairer and they told me they would chase it and phone me (they never even did that) i got an email(Hi Steve,

Thanks for your call earlier. I’m afraid I still don’t have firm information from the manufacturer for you. It appear they still haven’t received the part. They just responded to my email, saying the following: “Please accept our apologies for the delay in correspondence. The part required is due imminently and we should be able to resolve this return very soon for you.”

I think your best option would be to get hold of another mixer as you need one urgently and it looks like this repair will take some more time.

Kind regards,
Anna )
they even gave the repair shop an address that is not mine it was in the west midlands i live in cheshire..
so after going out on saturday and buying another mixer as they said it may take a while my faulty one arrives ...
not only did simply not get the sale of a new mixer but have lost out on all my future business and this will be posted on all forums i visit..

13 de enero de 2020
Opinión espontánea

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