sinks-taps.com Opiniones 401

Feel misled over delivery times and found customer service/management really condescending.
Next to item it said delivery 4-6+ weeks. I took that it would be around 4-6 weeks given a couple of weeks. Instead they have a banner down in the description (which i didnt need to read) that says this actually means 4-5 months!! He saw no logic in rephrasing to 4-5 months. Or even 6+ weeks. I'm now at 12 weeks. Another 8 to wait.

I received wonderful service from Richard when I purchased my sink and he was also very helpful after and went above and beyond to resolve my query. Fantastic service i would recommend!

Awful company - website said item was currently available, but with a delivery within 4-6+ weeks...turns out its not available and the '+' means its not actually within weeks, but could take over 6 months to arrive!

When I raised the timeline an issue for us (as moving into a house with a young family - we need a kitchen tap!) and how the clarity of their website was very misleading around these timelines, I was treated to a barrage of abuse on the phone by a member of staff who then refused to let me speak to anyone else and hung up the phone.

They have still not addressed the issue around delivery timelines and appear to not care about how appalling threatening and rude their staff are. Avoid.

Edited to add - as you can see from the reply below - charming company to deal with. Their ‘red banner’ is only visible on website, not on their mobile site (on mobile it’s hidden in a section at the very bottom about product details, not even in the delivery section, which you need to scroll down multiple times and then open to see). But rather than try to find a helpful resolution to this, they have been rude and abusive. A really unpleasant experience and evidence of how poor customer service makes all the difference.

I never leave a review but Richard at sink-taps patiently listened to my tap questions and he could not have been more helpful going through the different options. Thank you. I look forward to getting my order. Thank you.

UPDATED TO SAY THAT AFTER CONTACTING THE COMPANY VIA FB, I GOT A QUICK RESPONSE AND THE CORRECT PARTS SHIPPED👍 Ordered a bluci filter tap but tap only last year for my new kitchen. Now ordered complete filter kit but only replacement filter turned up, no fixings nothing. The plumber I paid to install it today could not install it. Out of pocket!!! Order 9979838

Ordering was easy and straightforward. Good information supplied with description.
Had a problem with delivery due to my error. Found easiest way to contact via the online message. Email provided to info@sinks…. bounced back. Problem sorted quickly and delivered same day.

Richard was very helpful in changing our order when I initially ordered a tap with a 5 month lead time.

Really helpful customer service and resolved our issue within 24hours. Would definitely recommend.

Ordered a tap on 2 day delivery, 5 days later it hadn't turned up. I called Customer Services who advised it wasn't in stock. Richard organised for a new tap to be sent out next day delivery, he was very helpful.

Requested information on a sink to suit a particular application. Richard was knowledgeable and very helpful in selecting a suitable product.

Our experience with this company was very positive. The person I spoke to over the phone was very friendly and helpful and our sink arrived 24 hours after placing the order! Thank you

Richard was extremely helpful in organising a replacement part for my sink - when I originally purchased the sink in January they were all very helpful and efficient would recommend this company to everyone.

Very friendly and helpful. Good communication and always available to take our calls. We over ordered by mistake and due to our workload we were outside of the returns date but sinks-taps.com let us return for a refund anyway. If you want to deal with real people who are helpful and understanding then order your taps etc through sinks-taps.com. Good prices too. No BS.

They will probably delete this review as they do if it is negative.
BEWARE if your item is damaged then they will blame you ! The 'man in charge' (apparently I am not allowed to use his name, but if you have a complaint you will soon find out) is the rudest man I have ever met in my life.
If you read the replies when you leave negative reviews they NEVER accept the blame they will always blame the customer. Poor Customer service.

Can't fault the service, prompt reply telling me what I wanted to know

I've had to go through dispute resolution centre to get my money back. Why go through all that pain and suffering just because I bought something from them. Very poor customer service. Don't buy from this very unprofessional people.

We are really pleased with the sink and tap we purchased. They look good and function well. The staff at sinks-taps could not have been more helpful, they responded promptly to questions and concerns that I had about my order and dealt with everything courteously and helpfully. I wouldn’t hesitate to order from them again in future.

This company ask for feedback and then delete negative reviews.

I am writing on behalf of my elderly mother, who had to return a tap she ordered due to it being damaged upon arrival. In the two exchanges that followed she was subjected to what can only be described as verbal abuse by their senior customer services representative at sinks-taps on both occasions. This left my mother extremely shaken and upset. She received a replacement tap which still has an issue, however she chose not to report this as did not want a repeat of this upsetting experience. Poor quality control, appalling customer service and we will never use or recommend sinks-taps again.

Really helpful and knowledgeable experience from your support team today (Richard). Every question answer and suggestion on products were fantastic. Really helped me make a decision on what alternative product I can purchase.

On the whole the service I received was very prompt and good. The customer service personnel I spoke to was very knowledgeable and helpful - even when I wanted to return part of the order because it wasn’t what I had expected.
Will be happy to use the company again.

Mrs Rodger