Skylight Broadband Opiniones 

55
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent people to deal with. Installation with no fuss. Great fast internet provided at a fraction of the cost of the dreadful service I got from BT. Highly recommended.

Valorada con 5 estrellas sobre 5

Great and informative Servis through out the pre contract and installation, with quick and effortless backup with after care help. First installed with constant 30 MB March 2023, upgraded to const... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Broadband is never to speed. It does not support many devices. Cannot adjust or connect locally to the router. Constantly informing Skylight broadband and they have never once made contact. In short,... Ver más

Valorada con 5 estrellas sobre 5

Live in a rural area where broadband via phone line is 3mbps and 4G between 7 and 15 mbps. With Netflix & Catch up I spent as much time watching the buffering logo as the show. Skylight installed thei... Ver más

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

We are a local Wireless internet service provider (WISP) based in Devon reaching out to rural communities who currently struggle with poor internet speeds. Our Fixed Wireless Access (FWA) network is completely independent from the traditional copper lines and instead use the latest radio technology to supply our customers with a Superfast Broadband connection. We also provide an option for customers who wish to keep their existing phone number by transferring the standard phone line over to Voip Phone.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(55)

5 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very accommodating and quick service

Very accommodating and quick service. Installation was very professional and installer couldn’t do enough to place the dish in the right place and came back on a subsequent day to improve the position.

21 de febrero de 2023
Opinión espontánea
Logotipo de Skylight Broadband

Respuesta de Skylight Broadband

Thank you for your kind review.

Valorada con 5 estrellas sobre 5

Quick and efficient

Andy got back to me after leaving a message I said there was no rush just as and when they could fit me in he very kindly squeezed me in he Got the job done Very efficient very polite would massively recommend. Will definitely use in the future.

7 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

After being a Skylight Broadband customer for a few years now we would just like to thank Andy and Carl once again for the quick response they gave when we recently lost service after we accidentally turned the mains power box off for the service. Rest assured if you have the service installed the after support given to existing customers couldn’t be bettered. Highly recommended for a good reliable internet connection especially if like us your living in a rural area where other connections are extremely slow.

16 de enero de 2023
Opinión espontánea
Logotipo de Skylight Broadband

Respuesta de Skylight Broadband

Glad we could help

Valorada con 4 estrellas sobre 5

Ignore

Ignore... wrong company selected in error

29 de diciembre de 2022
Opinión espontánea
Logotipo de Skylight Broadband

Respuesta de Skylight Broadband

Neil, sorry to hear your experiences with Sky but we are actually Skylight Broadband and NOT Sky.

Many thanks
Skylight Broadband

Valorada con 3 estrellas sobre 5

Provides satellite broadband where no…

Provides satellite broadband where no fibre exists or cant be installed. When the signal is active it's not a bad service, but in a typical month we normally lose a couple of days for outages (which are never explained, communicated, or apologised for), and signal strength varies a lot below the 30 Mbps we pay for. Better than nothing, but overall quite unreliable. Customer Service responds quickly, normally within a day, but never really proactive, or with details of outages or why there are poor speeds in service.

18 de noviembre de 2022
Opinión espontánea
Logotipo de Skylight Broadband

Respuesta de Skylight Broadband

Bruce

We feel this is an unfair review.
You reported the problem which we have acted upon. The result of our findings points more towards an internal WiFi interference as opposed to the broadband serving your router.
You have been given the option for an engineer to attend and diagnose the problem. Our only request is that if the engineers test results prove the intermittent service is due to the customers internal setup, that his time is chargeable. However, if the interference is due to our connection to the router then obviously we will rectify at our own cost.
To confirm, we have communicated with you and also provided you with information of how you can carry out an accurate speed test using an Ethernet cable from a computer to the router. You replied and said this isn’t practical, hence our offer of an engineers visit.

Kind regards

Skylight Broadband

Valorada con 5 estrellas sobre 5

The Best

Our broadband had stopped working due to the receiver on the roof becoming loose. The engineer turned up and even though it was not the best of weather climbed onto the roof and sorted the problem.
There are a lot of people that would have taken one look and said no.
Cannot thank Skylight Broadband and it’s engineer enough.

30 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is a fantastic internet service

This is a fantastic internet service, the staff are very quick to respond and you get through to an actual person that can sort any questions or problems, which have been very few indeed. Thank you for such great service, especially to Helen who is a great point of contact.

2 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Company.

This was a new service offered via our holiday park owner at our static caravan. After a few ‘teething’ problems the Wi-fi is very good and it has allowed us to enjoy the facilities, I.e., smart TV, Google Home, iPad, etc. we have at home. In addition the customer care provided by the company personnel is excellent and professional. The cost is also reasonable and competitive. I can definitely recommend the Company. Thank you.

29 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super efficient.

From first contact to installation the process was super efficient and straight forward. In use the speeds are excellent and reliable. Ten stars!

31 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satellite Broadband made easy

The service, professionalism and knowledge provided by Skylight Broadband is excellent. The customer services, after install service and the engineers are thoroughly professional, polite and hardworking. Well recommended and our internet and WIFI calling has proved unbeatable. Thank you

11 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Skylight

Exceptional and personalised service from a great company that is entirely focussed on providing a superb, cutting edge system that has enabled us to have very fast and stable broadband where no one else could. Highly recommended.

31 de enero de 2022
Opinión espontánea
Logotipo de Skylight Broadband

Respuesta de Skylight Broadband

Appreciate the review Jonty

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más