SmoothSkin Opiniones 

108
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't ev... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment... Ver más

Valorada con 5 estrellas sobre 5

I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.... Ver más

Valorada con 4 estrellas sobre 5

As someone who has had to shave my legs everyday due to fast hair re-growth I was skeptical about trying this product. However, after 8 weeks I have noticed a big difference in the speed of the hair... Ver más

Información sobre la empresa

  1. Centro de bienestar
  2. Proveedor de productos de belleza
  3. Servicio de depilación
  4. Servicio de depilación por láser

Escrito por la empresa

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

108 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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3,8

Todas las opiniones

(108)

19 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Didnt help me!!

It may have delayed my regrowth by a day but nothing else. Used it over 4 months. Not happy at all.

12 de abril de 2019
Opinión espontánea
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Respuesta de SmoothSkin

Hi there,

Thanks for taking the time to write a review. I'm sorry to hear that you haven't seen the results you were hoping for with your SmoothSkin device. We'd like to discuss this with you and gain some understanding about your skin tone and treatment regime to see if we can help get you better results. Please get in touch with us directly at jen@smoothskin.com so that we can help you.

Best wishes,

Jen
SmoothSkin HQ

Valorada con 5 estrellas sobre 5

All I can say is Wow

All I can say is Wow! I have been using the Bare IPL for a bit over 2 years (legs, underarms, face and bikini - just the odd touch up is needed these days) and the results have been amazing. I tried IPL at a beauty salon, but their machine was too powerful and I came out in itchy red lumps where I had been treated - I stayed that way for 2 weeks. The Smoothskin Bare IPL has no such side effects and can be used in the comfort of your own home. As I was so happy with my Bare IPL, I was disappointed when it started to play up - I think perhaps the skin sensor was failing. My unit was out of Smoothskins' warranty, but having insurance elsewhere I was looking to claim so I could purchase another Bare IPL. When I contacted Smoothskin, their customer service surpassed my wildest expectations. Although they were under no obligation to do so since my Bare IPL was out of warranty, they replaced the whole unit!
I wasn’t expecting this… most other companies would not have been so helpful, but Smoothskin stand behind their product and I have to say I am extremely impressed – what excellent customer service!

26 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smooth Skin is a fantastic…

🌺🌺Smooth Skin is an amazing product!!
I would definitely recommend it to everyone. It’s usually pretty hard to get a device that does exactly what it states on the “tin”.
Customer service is also spot on.
Overall one very happy customer😊🌺🌺

14 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best product ever

It’s very easy to use 😍 most importantly it’s worked for body hair😘love it very much ~

9 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faulty IPL quickly replaced…

I had a faulty unit which was quickly replaced with a new one, there’s since been a newer model do I was sent that! I was over the moon! I would highly recommend this company and have trust in my purchases as I know they’d rectify any issues!

5 de febrero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Eleven treatments in.

Have just completed my 11th treatment. My legs have a massive reduction in hair and the growth has slowed down dramatically, the overall appearance of my skin has also improved. My bikini and underarm hasn't responded quite so well but that's to be expected, i will just continue the treatment.
Some areas are more difficult to treat such as the shin, due to the bone and not being able to get flush contact, i resolved this by turning the angle of the device.

3 de febrero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst service ever and machine smoked!! They are not considering the guarantee!

I bought the smooth skin bare a year ago approx. I hadnt used it much (every 3 months) and one day in November started smoking and stopped working. I contacted customer service since it has 2 years of guarantee. It took me 3 calls to get someone with a solution and put me in touch with someone for a replacement of the Machine (her name was Rochelle). After confirming that they would replace it, they are gone! almost 1 month and half since they don’t reply to my emails (5 emails and one call)!!! So dissapointing! NEVER EVER Buy this machine!

2 de febrero de 2019
Opinión espontánea
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Respuesta de SmoothSkin

Hi Maria,

We’re really sorry to hear this. We’d really like to investigate, and of course to put things right for you as soon as possible. We’ve sent you a private message and hope to hear back from you soon.

Thanks,

The SmoothSkin Team

Valorada con 1 estrellas sobre 5

The worst product and company

Stay away! Stay away ! Stay away! I can’t remember a time where I had used such a bad product and delt with even worse customer service. I have never written a review let alone a bad review for a product but I needed to do it for a company like smooth skin.

I had first purchased the product and after it not working for me I wanted to return it as I was in my 90 day money back guarantee. Oh how wrong I was.

If you go on their website you will see that they have been very tactful with not mentioning how to return the product and when the customer could expect to get their money back.

It took me nearly a month and extremely frustrating phone calls to get sent a return label and surprise surprise it’s been a month and a half since I sent my product back and still no sign of my £300!!!!!!!!!!

Please please please if you don’t want to lose hundreds of pounds do not buy their products.

30 de enero de 2019
Opinión espontánea
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Respuesta de SmoothSkin

Hi Madhvi,

We’re sorry to hear that you’ve had problems returning your product for a refund under our 90-day money-back guarantee. Your experience with is absolutely not how we like to treat our customers, and so we’d really like to investigate what’s gone wrong here, and of course to put things right as soon as possible. We’ve sent you a private message and hope to hear back from you soon.

Thanks,

The SmoothSkin Team

Valorada con 5 estrellas sobre 5

Really works!

I was beyond skeptical to try this but figured I had nothing to lose since I would be able to return it. I tried it and have been using it for about 2 months and am noticing a drastic difference already! I used to have to shave my legs like every other day and it’s been a week and a half since I’ve shaved and i still have no hair on my legs! I am definitely impressed and would recommend this machine!

30 de enero de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

It’s taken a bit of getting used to but…

It’s taken a bit of getting used to but at last I am getting the desired results although there are still quite a few hairs coming through on my legs. Hopefully with the repeat treatment they will disappear. My underarms are still looking good though.

24 de enero de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

So far it’s been good I haven’t seen…

So far it’s been good I haven’t seen results yet but I need to uses it for another onth. I am hoping there is replacement heads for lines, veins pigmentation.
Please let me know

23 de enero de 2019
Opinión espontánea
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Respuesta de SmoothSkin

Hi Julie,

Thanks for taking the time to write a review. We’re glad to hear that you’re getting on well with your new SmoothSkin device. Please note though, our products are designed to tackle unwanted hair only.

If you’d like to chat through your regime with one of our trained advisors to get the most from your treatments please feel free to get in touch by email at support-uk@smoothskin.com, or by telephone at 0303 031 1024.

Thanks,

The SmoothSkin Team

Valorada con 5 estrellas sobre 5

Amazing product

Amazing product, highly recommended, so good. Recommended to a frnd and she ordered too. Both of us so happy.

22 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is amazing ....

I have only used this for about 4 weeks now and I've already seen a slowing in the hair growth on my body and face. I did try different things before, including laser treatment, and so far this is the only efficient way my hair showed a slowing in growth/ re-appearing so far. I hope that by the end of the 12 weeks I will experience the promise made regarding using Smooth Skin, I have high hopes looking at the results so far. Thank you, I am delighted so far.

21 de enero de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

Terrible on facial hair!

It works ok on legs, arm pits and bikini line but terrible on my facial hair. It is now worse than before. Due to having to shave in preparation in using the smooth muse, I now have stubble on my chin within 12hrs. Very frustrating! So have mixed feelings about the product.

25 de diciembre de 2018
Opinión espontánea
Logotipo de SmoothSkin

Respuesta de SmoothSkin

Hi,

Thanks for your review. We're really sorry to hear that you’re struggling to get the results you were looking for on your facial hair. As you’re seeing results elsewhere it does sound like you’re using the device correctly, but if there’s anything at all that we can do to help please get in touch with our customer care team so that we can talk through your individual treatment regime and offer any extra advice or tips. You can reach us by email at support-uk@smoothskin.com, or on the phone on 0303 031 1024.


Thanks,

The SmoothSkin Team

Valorada con 1 estrellas sobre 5

You can't return it if it doesn't work…

You can't return it if it doesn't work for your skin type. US customers are no allowed to return merchandise. They didn't even respond to my email about the refund. I just got this automatic reply. Secondly, according to the skin tone pictures, I thought it work but apparently I was wrong. $279.00 lost but I wouldn't recommend due to how hard it is to contact someone if you have an issue.

19 de diciembre de 2018
Opinión espontánea
Logotipo de SmoothSkin

Respuesta de SmoothSkin

Hi Julia,

We’re really sorry to hear that you’ve had problems reaching our support team to return your order. Our US customers are absolutely welcome to return products for a full refund under our money-back guarantee, so if you’ve been told differently something has definitely gone wrong here. We’d really like to look into this and put things right for you. Please keep an eye on your inbox, we’ll be in touch shortly.

Thanks,

The SmoothSkin Team

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