Snaffling Pig Opiniones 

2416
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a selection of all the flavours for my husband. It arrived promptly and well packed. The packs tried so far have been really tasty and great quality. Habenro chilli was eye watering but tast... Ver más

Valorada con 5 estrellas sobre 5

Great site to shop on and a superb product and all the family loves them they are absolutely delicious thank you.

Valorada con 1 estrellas sobre 5

Great product terrible customer service, complained about a dodgey batch and heard nothing back. Just want your money.

Valorada con 5 estrellas sobre 5

Have purchased from Snaffling Pig previously, so when I realised one single pack had spoiled in my recent order, I emailed them. I took a few pics to give them the barcode and show the remaining conte... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Productos de alimentos
  2. Fabricante de productos de gran consumo - FMCG
  3. Tienda de regalos
  4. Tienda de parrillas
  5. Proveedor de productos cárnicos

Sobre Snaffling Pig

Escrito por la empresa

TrustPilot Banner Image

Founded off the back of a £500 bet and winners of a Dragons Den investment, we at Snaffling Pig believe if something is worth doing, it’s worth doing piggin’ right. That’s why we set out to make the world’s most awesome flavoured porky snacks, tasty tipples and epic gifts.

Thankfully the good people at the Great Taste Awards agree, awarding us 9 Great Taste Awards. HURRAH!

  • We invented the world's first pork crackling advent calendars (yep, they're an actual thing. Jog on Choccy!)
  • 1000s of awesome gift ideas featuring porky snacks, beer and accessories designed for Christmas, Father's Day, Birthdays, the whole shabang
  • More legendary flavours of premium pork crackling, Porky Puffs & pork scratchings than you can shake a piggin’ stick at
  • Mega tasty Chorizo Bites, produced by artisans in the foothills of the Spanish Pyrenees mountains
  • British-brewed ale, lager and cider
  • An IN-CRED-IBLE range of kamado BBQs and accessories (you can meet Pig Bluey BBQ here

We're all about helping you escape the rind of life and we love to get people talking. So trot this way to shop our porky wares online or get in touch to chew the fat!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(2416)

84 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Fast delivery of a snafflingly tasty…

Fast delivery of a snafflingly tasty product. They went down a treat for a Valentine’s gift! Yes, the recipient snaffled them out like a fresh bunch of truffles so I let him have a packet or two early.

11 de febrero de 2025
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Respuesta de Snaffling Pig

Nice one, Gillian. PIG love x

Valorada con 5 estrellas sobre 5

Fantastic

I was too quick to judge this company. Customer care team got in touch and were amazing. Sorry for previous review.

31 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Ah bless you Joanne! So please we can be mates again x

Valorada con 1 estrellas sobre 5

Absolutely Useless Company

Absolutely useless company. I am a pub owner who has used Snaffling Pig since 2014, and with my current site since 2018.

They used to be a well run, friendly team that would be simple to deal with. A quick email or phone call to order and next day delivery was virtually guaranteed. Any issues were very rare, but were dealt with swiftly and efficiently.

Now, they seem to have no interest in their pub customers. They won’t take orders over the phone or by email. They won’t even take complaints or reports of any issues by telephone. Now you have to use their live chat (and there’s never anybody there) or send them an email. To which you get a sarcastic auto reply promising to be back with you in 24 hours. Of course, this doesn’t happen, and you will wait days, sometimes WEEKS to hear back from them.

Ordering, as I say, used to be straightforward. Now you are forced to use a very user unfriendly website.

Stock levels are consistently poor. Frequently out of stock of key lines and no dates given for restocking.

Delivery now takes usually around a week if you’re lucky.

If you’re not lucky and you place an order in mid December they don’t deliver it, blame the courier for losing it, take 5 days to reply to an email and say they’ll send another out.

The final straw? They have not dispatched that parcel either, nearly 2 weeks later. They blamed the courier and said they’d use DPD instead. DPD have never received the parcel from Snaffling Pig.

Truly an awful way to treat customers who have supported you from the beginning.

I’ve informed my credit card company and they’re going to start a charge back.

Snaffling Pig is no longer stocked in my pub.

20 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Hi James - we are sorry you feel this way. We truly appreciate your custom over the years, but we have evidence that the courier lost the items you ordered. We sent replacements with two difference couriers just in case one particular courier had more trouble than the other.

As soon as we saw there was an issue, which it transpires by the address details you provided (i.e. 'PORK SCRATCHINGS' as the first line of your address, this may well have been the issue).

Regardless, we refunded you for the original order. We can sympathise with your frustration, but when you imply that we have been telling lies and stealing money, we take issue with that.

We use no sarcasm, we respond as soon as we can.

What happened in your case is a rare and highly unusual situation which we have always sought to remedy ASAP.



Valorada con 5 estrellas sobre 5

Happy with the snacks

Easy to order and fast delivery. Bought as a gift and he is enjoying them.

8 de enero de 2025
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Respuesta de Snaffling Pig

Thanks for letting us know about your positive experience, Dam! x

Valorada con 1 estrellas sobre 5

Half turned up broken, half still hasn’t arrived

Only half the order turned up, which unfortunately was completely smashed. It’s been over a month and the second part of the order is still apparently ‘awaiting shipment’. Chased it up a few times but getting nowhere. This company has essentially just stolen my money.

7 de enero de 2025
Logotipo de Snaffling Pig

Respuesta de Snaffling Pig

Hi Tom

As discussed in our conversations, the charcuterie hamper was lost in the post, so we have ordered a replacement. We have responded to all of your queries in a timely fashion and sent you replacements for the damaged items.

We have not stolen any money ;-)

Valorada con 2 estrellas sobre 5

Great product poor customer service…

Great product poor customer service though as this was ordered as a Christmas gift and eventually resolved and sent out in the new year!

6 de enero de 2025
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Respuesta de Snaffling Pig

Sorry for the delay! Not great, a mistake. Glad the product was great though x

Valorada con 5 estrellas sobre 5

Wonderful customer service

Wonderful customer service. I had an issue with a product and they immediately sent me a voucher covering the whole cost

8 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Thanks for the kind words, Jon! You hero x

Valorada con 5 estrellas sobre 5

An amazingly helpful customer support team.

An amazingly helpful customer support team who replaced a Christmas gift for me which was not quite what it was supposed to be.
They were very communicative and friendly, super helpful and generous in replacing my gift.
Can’t rate this team highly enough
Thank you snaffling pig. Great snacks and great service 7 stars out of 5!

13 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Thanks for taking the time to write this review, Graham! PIG love x

Valorada con 5 estrellas sobre 5

Can't get enough of this company

Can't get enough of this company. Their marketing is brilliant the produce even more so. My husband loves everything I have bought from here. Trouble is he always wants more. Would highly recommend 👌

13 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Thank you Anne. We can't get enough of YOU x

Valorada con 3 estrellas sobre 5

Resolved

Edited Update: my intention is not to mislead anyone. If indeed I missed the drop down menu, then I stand corrected and own my mistake but, I wasn't aware that I had done so. Check our exchange of emails on 21/12 when I thanked you for your quick response stating "we love your products". Your next email clearly crossed with the timing of my writing my review on 7/01. A misunderstanding, crossed communication. No hard feelings indeed, peace, which is what this world needs right now.

19 de diciembre de 2024
Opinión espontánea
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Respuesta de Snaffling Pig

Hi Christina - we were closed over Christmas and New Year but we have been in touch since. We have checked your order and you did indeed order the single flavour option. We have since given you the option to exchange your items x

UPDATE:

Christina, we have printed and digital evidence that contradicts your complaint, including that we have been in touch with you and that you placed an order incorrectly. We are sorry you feel compelled to write a misleading review and ignore that we have tried to help you accordingly. We wish you all the best, though, no hard feelings.

Valorada con 3 estrellas sobre 5

Very late Christmas present

A Christmas gift that eventually arrived damaged on the 7th Jan despite being ordered 10 days before Christmas. Company were good about refunding after they reopened from the Christmas break.

1 de enero de 2025
Opinión espontánea
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Respuesta de Snaffling Pig

Hey Mrs F!
We were closed over Christmas and New Year but we have been in touch since to get you sorted x

Valorada con 4 estrellas sobre 5

Something different for crackling fans to try

I’ve bought from Snaffling pig before. Delivery has always been on time & quality is good. Their products make an unusual & fun gift, they’re not cheap but I think you get quality. This time I ordered the pork crackling Christmas gift box, it was very well received. The one thing I would say is the box contains several individual packets of crackling all the same flavour but it would be nice to have a box with all the different flavours to try. Piggin good though.

25 de diciembre de 2024
Opinión espontánea
Logotipo de Snaffling Pig

Respuesta de Snaffling Pig

Ah thanks for the kind words! We have lots of variety options available x

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