I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my qu... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my qu... Ver más
La empresa ha respondido
Joel was exceptional. He was helpful, efficient and had impeccable customer service. He discussed the process clearly and I had no concerns at any stage. What could have been an annoying process was m... Ver más
La empresa ha respondido
I spoke to Joel today regarding my claim which he fully assured me was all going through , he explained the process which gave me total reassurance .
friendly and clear caller. helpful level of info and I liked that I was given options, like hearing or recieving data small print, sending photos etc. felt like Dan understood that I had been inconven... Ver más
La empresa ha respondido
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Cygnet Road, PE7 8FD, Peterborough, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Mo the lady who dealt with me has a lot of patience and very professional. The customer service was excellent. I was very stressed when l called but l came off the phone very assured and relaxed. A big thanks Mo.keep the good work.

Respuesta de sopp+sopp
Polite and sympathetic chap, keen to get resolved as soon as possible.

Respuesta de sopp+sopp
The Customer Service agent who called was professional in obtaining the correct information regarding the the incident. Was helpful when it came to explaining the procedure that would follow in resolving incident, and the contact details of where to call.

Respuesta de sopp+sopp
Joel was great. Handled really well and got me in the right direction for getting my car sorted out.

Respuesta de sopp+sopp
Dan was very pleasant to speak with and very efficient.

Respuesta de sopp+sopp
Would like to commend Joel who was informative throughout process. As my first time in an incident, he provided excellent customer support, patient and reassuring during a stressful situation. Explained everything clearly and answered all questions. Appreciate his and calm and comforting manner - Credits to Joel!

Respuesta de sopp+sopp
Dan was very helpful, pleasant and experienced. He explained everything and communicated the process very clearly, very friendly and made the process easier.

Respuesta de sopp+sopp
Joel was a massive help and really took the time to explain the whole process and reassure me every step of the way.

Respuesta de sopp+sopp
Answered promptly, clear when asking questions, efficient and friendly demeanour

Respuesta de sopp+sopp
Very smooth process. Friendly, informative agent and they really try and get hold of you to ensure peace of mind. Great experience

Respuesta de sopp+sopp
Submitted a complaint over the dreadful handling of my claim - Came to a resolution but heard nothing since in relation to agreement on the resolution and confirming they received my account details.
Doesn't surprise me though with this company
Que the response - Please email xxx your details - No, just show a level of competence, and reply to my email so the complaint can be closed
joel was incredibly helpful and personable !
made what was a stressful complicated situation into a smooth simple and easy experience after explaining and reassuring everything to me

Respuesta de sopp+sopp
Excellent experience, quick and easy, no stress.

Respuesta de sopp+sopp
Ruth had great customer service very informative, she was very polite and provided a positive service

Respuesta de sopp+sopp
Meida was friendly, patient and helpful. She dealt with my query very efficiently.

Respuesta de sopp+sopp
Very quick and efficient, Joel reached out to me before I had reported it and sorted all my details and arranged to be sorted, very helpful

Respuesta de sopp+sopp
Joel was super helpful, able to answer all my questions and move my claim into the next steps.

Respuesta de sopp+sopp
Very helpful and informative. Easy to talk to. Explained things well.

Respuesta de sopp+sopp
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.