Specsavers Opiniones 

2649
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Ver más

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Valorada con 5 estrellas sobre 5

Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appro... Ver más

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4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2649)

578 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

before coming in was so scared but upon…

before coming in was so scared but upon arrival I was greeted so warmly and the team were so polite I think they knew I was very nervous ,the lady made the process so nice even though I was scared at first I was reassured I was in a safe place and im super grateful for the team the help me heal my eye and were also very good at making sure I knew exactly what was happening and how to handle the treatment , I got home and I was still blown away at the service I got i went and took some sweet treats back in for the staff to enjoy, the were so appreciative and at first wouldn't take the sweets because they said its just part of the job. ive been many places and never had the same treatment I received here. im so grateful for the experience and happy for specsavers that they have such beautiful mannerd and genuine employees

9 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thank you!

Valorada con 5 estrellas sobre 5

Friendly Service and Easy Online Ordering

The staff were very friendly and supportive. They took the time to understand our needs and helped us choose the right products.

I also ordered contact lenses through the Specsavers website, and the ordering process was simple and convenient. The only difficulty was identifying which contact lens was for the left eye and which was for the right eye when each eye had a different prescription. Making this clearer on the website would be very helpful.

It would also be great to see more affordable prices or special discounts for students. Overall, I had a very positive experience and would recommend Specsavers.

30 de junio de 2026
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Respuesta de Specsavers

Thank you, Shanuka!

Valorada con 5 estrellas sobre 5

Staff were very helpful

Staff were very helpful, the eye test was quick and easy! they helped me pick some frames that I liked and it arrived ahead of time. Highly recommend this store

30 de junio de 2026
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Respuesta de Specsavers

Thank you, Dion! You're a star!

Valorada con 5 estrellas sobre 5

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thank you, Ran!

Valorada con 5 estrellas sobre 5

Great experience

Great experience, friendly/ knowledgeable staff

27 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for your lovely review!

Valorada con 2 estrellas sobre 5

Not satisfied with the glasses what I…

Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

17 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi Jegan, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 1 estrellas sobre 5

I have been having trouble with my…

I have been having trouble with my glasses since I first got them and they were 470 dollars, its the framesi have had trouble with, second frame after lensfell out and the nose pieces keep falling off,and i emailed them after multiple times going back to specsavers .The lady from the shop i got them from phoned me and said she was going to talk to the manager and be back to me in 5 minutes and I never heard back like another time. LAST TIME I USE THEM

13 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi there, thanks for reaching out and sorry to hear you aren't happy with the quality of your glasses. All of our frames are manufactured in accordance with exacting international standards, and we believe them to be of the highest quality. We do offer a 2-year quality guarantee, where if, within 2 years of purchase, your glasses have any defects relating to material or production faults, we will repair or replace them for you, free of charge. If you would like, you can also reach out to our customer care team on 0800 401 269. Thanks, Tomi

Valorada con 1 estrellas sobre 5

I placed an order for contact lenses…

I placed an order for contact lenses online on June 26th for an expected dispatch in 1-2 days.

I then had next update on July 9th to say they have delays with their delivery.

I asked for my order to be canceled so I could re order elsewhere and instead I was reassured they would get me a free trial pair to time me over and an accurate ETA.

I've still heard nothing more and it's now July 18th.

Shocking customer service and monumental failure on delivery expectations. Give me my money back.

18 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi Nicole, thank you for your feedback. We're disappointed to hear this. We strive to notify all our customers of any delay to their order, and we apologise if this was not the case on this occasion. If you would like to send your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback, our customer care team will look into your issue and reach out accordingly. Thanks, Tomi

Valorada con 5 estrellas sobre 5

Good reliable service from lovely…

Good reliable service from lovely people. It's good to have the continuity from one eye test to the next. Prices are reasonable.

14 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

Efficient service

Efficient service. Straight forward process. Good follow up and a good price.

7 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thank you, Amy!

Valorada con 5 estrellas sobre 5

Professional and Useful - But Too Much Harrassment to Get There!

The appointment was great. The staff at Queenstown Specsavers were amazing. The man who did my eye test was really helpful and very knowledgeable and I felt in very experienced hands. Delighted with the service.

The only seriously annoying thing about Specsavers is the harassment to make an appointment, and then once you have, you receive a couple of emails confirming, a text message on your phone - and I also received a phone call just after 8.30am on a Sunday confirming a mid-morning Monday appointment! I almost cancelled the appointment before I went as I felt seriously harassed and who calls that early on a Sunday! However once there, it was very professional and I was pleased I went.

6 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thank you, Misha!

Valorada con 5 estrellas sobre 5

Outstanding Service from Jasleen

I had an excellent experience at Specsavers Hamilton CBD. Thank you, Jasleen, for your outstanding service. You were professional, kind, and highly knowledgeable throughout my appointment. You took the time to explain everything clearly and made me feel comfortable and well looked after. Your friendly and caring approach is truly appreciated. Thank you for providing such exceptional customer service!

13 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Wow! Thank you, Zubin! Feedback like this is what we love to see, and we can't even begin to express how delighted this makes us!

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