Specsavers Opiniones 

2647
•
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very streamlined service from start to finish. Staff are all friendly and seem to be genuinely interested in you as an individual. The free hearing check is a bonus too!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appro... Ver más

La empresa ha respondido


Información sobre la empresa


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(2647)

574 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Brought expensive titanium frames

Brought expensive titanium frames, metal broke from just cleaning the lenses, I had them 2 yrs and 2 months, they said the warranty is only 2 yrs, so l said consumers guarantee, they were not interested, this was at the Timaru branch, they said it was down to the manufacturer, yet I said but u purchase them for us, and we rely on you picking good quality stuff. Won’t be going back. The lady was very blunt.

31 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Hi Darren, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 5 estrellas sobre 5

Greeted at reception with very…

Greeted at reception with very friendly, courteous, and smiling staff makes you at ease. Optometrist lady was very informative regarding my eye care at the Westfield Riccarton store.

21 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks Rhondda!

Valorada con 5 estrellas sobre 5

Great service and value

Great service and value. I ordered both contacts and glasses and are really happy with both products

24 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thank you, Helen!

Valorada con 5 estrellas sobre 5

Cool optometrist

The optometrist - Chris Boyle- was excellent. Professional, but not stuffy or overly formal.
He had great explanations. A lot of the technical aspects went above my head. But he was super respectful and kind taking time to describe things in a way I understood.

Cool guy. Second time I’ve been seen by him. Would hope to see again.

Got my favourite titanium frames again.
Glasses were ready to collect in 8 days. Now seeing in 4K. Too easy.

22 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks Risheen!

Valorada con 1 estrellas sobre 5

The eye check this time was 'rushed'

The eye check this time was 'rushed' ! May be because they were very busy when I came. I felt like being treated as a product instead of a human being ! Plus they messed up one of my eyeglasses ! They gave me the wrong color and the other glass was very loosed ! (had to be adjusted 3 times !) Haven't really worn it yet, so don't know how they will perform. Will give an update some other time. I am considering going to other store next time. Profit before their customers' needs ! NOT recommended !

25 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Hi Lia, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 4 estrellas sobre 5

The optometrist efficient and knowledgeable

The staff were all helpful, the optometrist efficient and had good listening skills, offering me what I need to make my work/life use of glasses user-friendly and the links to shop staff relevant.

I appreciated the shape tip for my face.

I would like to see an option for the updated lenses to be slipped into my current frames without the hefty price tag, however costs are astronomical in many areas these days.

2 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thank you, Debra!

Valorada con 5 estrellas sobre 5

Lovely staff

Lovely staff. Friendly and helpful.

16 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks Kylie!

Valorada con 3 estrellas sobre 5

senior people…

I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.

Plus I booked for an eye test but felt I had no option to complete a hearing test

17 de julio de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más