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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to book, came at a time that suited us, kept updated. Friendly, interesting “doctor”, diagnosed the problem from the symptoms before even looked at machine. Thankfully for us easy cheap fix and m... Ver más

Valorada con 5 estrellas sobre 5

What a great service Spin doctors. Got a prompt call back to book the faulty dishwasher, Carol who booked it was polite and helpful. They visited within 48 hours. The engineer Craig was a great commun... Ver más

Valorada con 5 estrellas sobre 5

Used Spin Doctor to fix a faulty cooling fan on our oven. Engineer was thorough and didn't want to leave until sure the problem was diagnosed. Even though no parts were replaced, the cooker appea... Ver más

Valorada con 5 estrellas sobre 5

Very happy with Spin Doctor who sent a very nice man Asley who was very polite and helpful done a great service and also not just doing the job but cleared all his mess which was great too would rec... Ver más

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos
  2. también en la categoría
  3. Taller de reparación eléctrica

Información proporcionada por diversas fuentes externas

Domestic appliance repairs with rapid same day service covering Essex, Hertfordshire and London. Our experienced engineers are fully skilled on all brands.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

270 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 92% de las opiniones negativas

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4,6

Todas las opiniones

(270)

140 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Cheating saying our machine is not working

We thought we had an issue with our washing machine that the final spin did not come out hot after the drying cycle. We called out Spin Doctor and they charged £100 for a call out and when the person came out , said the heating part is not working as there is lot of dust settled in and changed the part for £40 . It was still not warm when the clothes came out of the dryer. So we called out Bosch - Manufacturer and paid for the service, they came today and told us that it is not supposed to come our warm because it rinses in cold water. They did a full cycle and told us that spin doctor have charged us for nothing. When we called up spin doctor they said they will give back the charge for the part but not the charge for the call out as they are a family run business. If we make more noise they would sue us. Then they said they would not give out the charge for the part also if we dont share the bosch report.

16 de febrero de 2026
Opinión espontánea
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Respuesta de Spin Doctor

Further to our recent telephone conversation, the heater in your appliance was found to be heavily corroded. As explained at the time, we have photographs available that clearly show the condition of the heater, which is why it was replaced.
We do not install any parts without first providing the customer with a quotation, and payment is only taken once the repair has been completed, meaning the work carried out was agreed in advance. You also advised that you had contacted Bosch following our repair, they attended, did not check the machine but just informed you the clothes are not supposed to come out hot. You then requested a refund from us. We asked to see the Bosch report so we could review their findings, however this was not provided, and therefore we were unable to offer a refund.
We did not state that we would take legal action if you raised concerns. We simply explained that any false allegations made about our company on social media platforms would not be accepted and may need to be addressed further if they were inaccurate or misleading.

Valorada con 1 estrellas sobre 5

Pretty poor communication and on-day service

Pretty poor. Original appointment had to be rescheduled because they couldn’t find a parking spot. The next time around I booked a permit spot as well as an all-day spot at an NCP, which cost upwards of £50. Despite this the guy refused to park in the NCP and walk 7 min, instead he insisted I stand and watch his van downstairs in the freezing cold, otherwise he couldn’t fulfil the appointment. If they cannot find a solution for appointments in Central London they should not accept them in the first place.

13 de febrero de 2026
Opinión espontánea
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Respuesta de Spin Doctor

We were informed that a parking permit would be available during our first visit; however, when our engineer arrived there was no parking available, which meant we were unable to carry out the repair. As this still occupies a booked appointment slot, we do need to charge half of the call-out fee to help cover the engineer’s time and vehicle costs. Unfortunately, this results in a loss for us as well and is also inconvenient on our side.
We are also unable to park several minutes away from the property, as all tools, parts, and safety equipment are stored in the engineer’s van and need to be accessed multiple times during the repair.

Valorada con 5 estrellas sobre 5

Great service

Great service - fitter (Shad) was prompt, professional and tidy - did a great job.
Team on the phone managed to source a fridge freezer for us that was out of stock from their regular supplier -
Super quick - wouldn't hesitate to recommend

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to make booking

Easy to make booking, had an engineer booked in within 2 days. Reasonable call out charge.
Diagnosed very fast, needed new heat pump.
Paid for the part , job done .
Will recommend and use again.

22 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very late arrival - not acceptable

Was due to arrive between 08:00 - 12:00 - didn’t arrive till 15:30. Ridiculous, was literally waiting in on day off from 08:00 and had to chase when clocked ticked past 12:00. He did manage to get appliance working though at 16:15…

20 de enero de 2026
Opinión espontánea
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Respuesta de Spin Doctor

Please accept our apologies for the late arrival. We always do our best to attend within the allocated time slots, however this is not always possible due to factors such as traffic delays, staff illness, or engineers being held up on previous appointments.

You should have been informed that the engineer was running late, so please accept our apologies if this message was not received. I understand that the engineer sent a text message shortly after 2pm to advise that he was on his way.

Valorada con 5 estrellas sobre 5

Great service

Our dishwasher was down and we got a next day appointment. The engineer, Phil, arrived promptly and sorted the problem quickly. Thank you and we will recommend to family and friends!

9 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company!! Very happy customer!!

On 22nd Dec our dishwasher broke and I was in a panic! Engineer Ashley arrived on the 23rd and showed me why the appliance should not be repaired due to the cost of parts. I decided a new dishwasher was the only answer and Engineer Chris arrived with and fitted my chosen machine on Christmas eve! I could not be more delighted with the service received from the engineers and the helpful advisors at the telephone end. All were polite, friendly, helpful, conscientious and efficient and the company should be proud of their excellent staff!

23 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely shocking customer service…

Absolutely shocking customer service called for dishwasher repair paid £106 for call out, labour and VAT. I was told you pay extra for parts then told they do not have or order in the control panel parts and they will also not fit new dish washer. So basically they scammed me and did not complete any labour work. They also have an ill mannered receptionist Joanne being outrageously rude to customers

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Spin Doctor

Your dishwasher required a new computer board, which is not economical to repair due to the cost of the parts. Upon booking, you were charged a call-out and repair fee of £89 plus VAT, and you were informed that any parts needed on the day would be paid directly to the engineer. Regrettably, your appliance required parts that were not cost-effective to repair. Your dissatisfaction led to some distressing interactions with our staff over the phone, during which we maintained our professionalism despite the harsh language used from yourself.

Valorada con 5 estrellas sobre 5

Incredibly easy to book

Incredibly easy to book. The lovely lady at the end of the phone was really helpful. Got a quick appt and paid the reasonable call out fee. I was pretty certain re the issue which the engineer confirmed was the case when he arrived. He was cheerful, efficient and polite. Would 100% use again. Thank you Spin Doctor - Christmas dinner is ON! lol.

15 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible service from start to…

Incredible service from start to finish. Friendly, efficient and punctual. Unlike C&rrys who are beyond useless and you cannot speak to a human being and who employ delivery guys who can't walk up a flight of stairs.
SpinDoctors were so quick, efficient and reasonably priced. Highly recommend.

8 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Repair

Online booking made on a Saturday afternoon , which was very easy to make.
The Engineer Chris arrived Monday morning.
Such fantastic prompt service. Rectified the problem quickly. Very friendly, courteous and knowledgable . Would definately recommend .

24 de noviembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

We used them for a washing machine

We used them for a washing machine. Call out fee is wrongly advertised on their website to start with. You enter your postcode and they give you a rate. When you call them the rate has already increased by £30 and they inform you that “there is a problem with the Website”.
Then they explained to you that if the engineer needs to come back to the job it would be included in the rate. Great. The engineer comes over for 5mn and informs you the washing machine can not be repaired and you need to buy a new one from them.
Fine I will. Then they are adding a charge of £168 for installation , delivery and removal. So what happened to the fact that I was informed if the engineer has to come back it would be included in the £118 you already paid for a 4 mn call out ? Well it isn’t covered for a new washing machines …
I am afraid for me it isn’t a good experience and I will get my washing machine elsewhere. Shame as the staff were friendly , but the politic of charging again and also the wrong price advertised online is not good enough.

24 de noviembre de 2025
Opinión espontánea
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Respuesta de Spin Doctor

Unfortunately this review has no name attached so I am unable to check your job on our system. Our prices are all listed on our website so we do not charge any hidden costs. If you have the same fault with your machine within 3 months we do return free of charge. Due to your machine being uneconomical to repair you were informed that we do sell new machines at competitive prices but you have no obligation to buy from us at all. Delivery, Installation and Removal fees are charged for new machines which is the same as all other providers.

Valorada con 1 estrellas sobre 5

Terrible service more interested in money

I wish I could say my experience was positive but in actual fact was the complete opposite. Instead of ensuring their customers are left satisfied they care more about money. Wouldn’t recommend in the slightest. Terrible customer service amongst other things. If I could leave zero stars, I would. However I give you one star for returning my call back yet not rectifying my issue. DO NOT USE!!!!

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Spin Doctor

Sadly this is an extremely unfair review of our company, we repaired Natalie's washing machine and replaced the pump, the customer then had a problem with the fan months later and used an alternative company. She has then tried to get a refund from us for the part they had fitted. We have the report from the alternative repair company should it be required to remove this unfair review. Thank you

Valorada con 5 estrellas sobre 5

Would Recommend!

Had a brilliant experience with Spin Doctor! We had two engineers out on the same day – the first quickly diagnosed the issue, and the second came to replace the machine. Even though he arrived late (through no fault of his own), he was totally committed to getting the job done and worked late into Friday evening. Professional finish, spotless workspace, and real attention to detail. Couldn’t ask for better service. Definitely recommend

31 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Satisfied

The engineer, Kieran, was efficient, friendly and clean. Also, the process of booking the repair (through Jess) was painless and the whole thing was reasonably priced,

23 de octubre de 2025
Opinión espontánea

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