We stayed at Ways End, Stow, Cotswolds. We were told stayscotwolds only advertise the properties. The property we stayed at was a bad representation for the company. So disappointed with our stay. Dec... Ver más
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Consulta las opiniones de los clientes
We have been working with this company since they started over 10 years ago. They have been a pleasure to deal with and support my business when needed with both guests and owners alike. My staff and... Ver más
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Good communication from Stay Cotswolds Beautiful Greenview Cottage in Little Barrington, Problem with oven door not closing properly, had to prop chair against it. Power cut for whole day, no note... Ver más
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We booked a cottage through them in Stow-on-the-Wold, and we had a lovely stay at Devon House Cottage. The Stay Cotswold team were very helpful with some queries we had prior to visiting, around th... Ver más
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Información sobre la empresa
Escrito por la empresa
StayCotswold specialises in luxury holiday cottages in the Cotswolds. As an independent local company, we know the Cotswolds inside out, so you can be confident that our cottages, barns, lodges and shepherd’s huts are carefully hand-picked and regularly inspected to ensure the highest standards and the most authentic Cotswold experience. Whether you’re searching for a dog friendly cottage, a large home for a celebration, or a cosy countryside retreat, our team is here to help you find the perfect stay. Please note that Trustpilot is not StayCotswold’s primary review platform and therefore does not reflect the majority of our guest feedback. A large collection of verified guest reviews from customers who have booked and stayed at properties within our portfolio can be found on our StayCotswold website.
Información de contacto
Mascot House, Digbeth Street, Stow-on-the-Wold, GL54 1BN, Cheltenham, Reino Unido
- 01451514000
- stay@staycotswold.com
- www.staycotswold.com
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Don't use this company!
We arrived at our allotted time at the Staycotswold property, Mulberries near Stow on the Wold, and entered the code given for the key safe - there were no keys in it. This was very alarming as we had a Tesco shopping delivery arriving in 20 minutes plus my wife's very tired elderly parents were with us who’d been travelling for over 6 hours . I made 2 calls to the “emergency number” from which there was no reply so left urgent voicemails (It's 4 weeks ago now and still haven't had a call back!). Thankfully, after a while, a neighbour returned home who knew the cleaner's number and was able to access the cleaners key safe for another set of keys. I find it totally unprofessional of Staycotswold to not even to acknowledge my calls and explain why this had happened.
We found the property to be full of very old, mismatched , extremely uncomfortable furniture . The dining table does not sit 4 people let alone 5 plus there are only 4 chairs !
There is so much clutter and books throughout the house there is no storage or anywhere to put anything . Several of the double glazed units have failed so seeing through these windows is difficult. The under stairs area, where the fridge is, is a complete mess and accessing the ironing board and cleaning equipment very difficult . The kitchen blind doesn’t work. The oven was dirty and the bottom one didn’t work. There was no fire blanket in the kitchen and only a tiny liquid extinguisher upstairs. The downstairs toilet doesn’t flush, and when reported, Staycotswold lied and had the audacity to say " it's a touch sensitive flush" . It's actually an old lever flush cistern and my father in law, who is a retired plumber, looked inside the cistern. The syphon is the wrong side/hand and it was completely lashed up with wrong linkages and cable ties - it will never flush properly. The shower doesn’t drain away when used. There is very little storage in the bathroom for the needs of 4 people . The bottom of the back bedroom wardrobe was full of old cushions and a lamp. The front bedroom sheets were stained . The whole house was not clean and the portable radiators upstairs are filthy. There is a throw hanging over the chair in the back bedroom that’s filthy . There are marks on several areas of the carpet . Outside the gardens both front & rear are untidy and overgrown. At the front the paving on the steps and flat is broken and in poor repair making it unsafe especially for elderly . There was a tin bucket with used cigarettes in it by the back door and a box with rotting, foul smelling food waste .
The property overall is in a very tired state and needs money investing in it to bring it up to the spec of other rental properties in the area .
We came home 2 days early and will never be booking with Staycotswold again and will not be recommending Staycotswold to anyone.
22 de junio de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your stay did not meet your expectations.
We completely understand how distressing it must have been to arrive and find that the keys were not in the key safe, particularly after a long journey and with your elderly family members accompanying you. We appreciate how frustrating this situation was. As outlined in the pre-arrival information, the emergency contact number provided is for the property's dedicated Property Manager, who is responsible for the property's maintenance and preparing the property for guest arrivals. They are not employed by StayCotswold, but we are sorry to hear you were unable to reach them when you needed assistance.
We also appreciate you taking the time to highlight the various maintenance and housekeeping issues you experienced during your stay. We take all guest feedback seriously and have shared your comments with the property manager. We understand that several of the points you raised impacted your enjoyment of the property.
We would like to reassure you that the owner has already scheduled a programme of improvements for the property this summer, which will address a number of the maintenance and presentation issues you have mentioned.
We are genuinely sorry that your experience fell short of the high standards we aim to provide and regret that you chose to end your stay early. Thank you again for your feedback, which is invaluable in helping both us and the property owner improve the guest experience going forward.
Terrible experience – avoid Stay Cotswolds
We were extremely disappointed with our experience at Mulberries in Upper Oddington due to several serious issues on arrival. The toilet was not working, there were exposed and potentially unsafe wires in the kitchen, and the garden was completely overgrown—even though the weather beforehand had been gorgeous, so there is no excuse for such poor maintenance. There was also an outside tap left running that couldn’t be turned off.
It was so bad that we felt we had no choice but to leave and not stay at the property at all. Despite paying almost £700, we were offered just £100 in compensation—frankly insulting given the circumstances. We declined this and are seeking a full refund.
We reported everything immediately over the bank holiday weekend, only to discover Stay Cotswolds were (bizarrely) fully closed until Tuesday, leaving us completely on our own. When we did make contact, we were passed between Stay Cotswolds, the property manager and the owner, none of whom showed any real interest in helping or resolving the situation.
To make matters worse, Stay Cotswolds inspected the property two weeks later and claimed a plumber had already attended before our stay. This raises serious concerns about why a property with known issues was deemed fit for guests. The delay also gave ample time for issues—such as the exposed wiring—to be addressed or concealed.
Despite the slick website, Stay Cotswolds appear to act purely as a booking agent and take little responsibility once payment is made. The lack of support, especially with clear safety concerns, is completely unacceptable.
We will not be using them again.
22 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Emma for your feedback. We are sorry to hear that your stay did not meet your expectations.
We would, however, like to clarify several points raised in your review. The toilet was not broken; the flush button had become temporarily stuck and could be released with a simple press. The wiring in the kitchen that you identified as unsafe was in fact an extension cable that had been installed to allow the microwave to be used. This was perfectly safe and could have been unplugged at any time if preferred.
Regarding the garden, while recent weather had resulted in faster-than-usual growth, it was not in a wild or unsafe condition. Following your departure, a member of our team attended the property during a gap between bookings and found that a number of the issues reported were not present or were not as described.
We understand that you contacted both Stay Cotswolds and the property management team shortly after your arrival. Unfortunately, you chose to leave the property before the property manager was given the opportunity to investigate and work with you to resolve your concerns. We always aim to address guest issues as quickly as possible and would have welcomed the opportunity to do so in this instance.
As a gesture of goodwill, a partial refund was offered despite our findings; however, this offer was declined.
We take all guest feedback seriously and are committed to maintaining high standards across our properties. While we regret that we were unable to meet your expectations on this occasion, we believe the review does not accurately reflect either the condition of the property or the efforts made to assist during your stay.
Property to poor standard
We stayed at Ways End, Stow, Cotswolds. We were told stayscotwolds only advertise the properties. The property we stayed at was a bad representation for the company. So disappointed with our stay. Decor to a poor standard everywhere needs a re-plaster. Heavy mould around upstairs windows. Grass hadn’t been cut in months. Staycotswolds were out of office for our entire stay. Check in at 5pm Friday and check out 10am Monday bank holiday. No physical welcome pack. Needed to scan qr code to find out wifi code. Not worth £252 a night. Needs fans as upstairs was so hot at night. Positives great location and size of property.
22 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you, Katherine, for taking the time to share your feedback following your stay at Ways End. We are delighted to hear that you enjoyed the property's location in Stow on the Wold. However, we are sorry that aspects of the cottage did not meet your expectations and affected your overall experience. Although the StayCotswold office was closed over the Bank Holiday weekend, our team remained available remotely, and your messages were received and passed on to the property manager. We understand that he visited the property over the weekend to mow the lawn. Your feedback after your stay was taken very seriously by the property owner, who has since appointed a new property management team. They will be carrying out a deep clean of the property and addressing the maintenance issues you highlighted to help ensure a much-improved experience for future guests. We were pleased to be able to offer compensation in recognition of the issues you encountered, and we appreciate you bringing these matters to our attention. We hope to welcome you back to the Cotswolds in the future.
Awful experience
Awful experience with Stay Cotswolds. I stayed at Milton House in Bledington and unfortunately left with what appeared to be bed bug bites. I raised the issue with Stay Cotswolds and initially received a response stating that the matter would be investigated with the property owner.
Since then, I have received no update whatsoever. Multiple follow-up emails have been completely ignored, leaving me with no confidence that my concerns were taken seriously or properly addressed.
Customer service is extremely poor, and the lack of communication and accountability is unacceptable.
I would not recommend booking through Stay Cotswolds.
29 de marzo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Rhiann for your feedback. We are sorry to hear that you were dissatisfied with the handling of your concerns following your stay.
As previously confirmed, StayCotswold does not own, manage, or maintain this property; we act solely as the marketing agent on behalf of the property owner. Upon receiving your report, we promptly raised the matter with the owner and included them in all correspondence regarding your concerns so that they could investigate and respond directly.
The property owner was copied into the communications and should have provided you with an update following their investigation. We appreciate your frustration if you feel that this communication was not received or was delayed.
We take all guest reports seriously and ensured that your concerns were passed on to the appropriate party for review. Whilst we are unable to investigate or carry out remedial actions ourselves, we do endeavour to facilitate communication between guests and property owners wherever possible.
We are sorry that your experience did not meet your expectations and appreciate you taking the time to share your comments.
10 years in and still going strong
We have been working with this company since they started over 10 years ago. They have been a pleasure to deal with and support my business when needed with both guests and owners alike. My staff and I feel very supported and we look forward to another 10 years of supporting their clients, guests and owners. Thank you Darren: Owner of Cotswold Property Services ltd
2 de junio de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you, Darren, for your kind words and continued support over the past 10 years. We greatly value our long-standing partnership with Cotswold Property Services and appreciate the service you and your team consistently provide to our property owners and guests.
It has been a pleasure working together, and we're delighted to hear that you and your staff feel supported by our team.
We look forward to continuing our partnership for many years to come and to working together to provide excellent experiences for our owners and guests.
Owner review - very happy
We’ve been working with StayCotswold for over two years and have had a fantastic experience. The team is friendly, responsive, and always there to support both us and our guests. They innovate with new digital tools to enhance the guest experience, and they’re incredibly easy to work with. Highly recommended.
31 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Nicola for your wonderful feedback. It has been a pleasure working with you over the past two years. We're delighted to hear that our team's support, responsiveness, and commitment to enhancing the guest experience have made a positive impact. We truly value our partnership and appreciate your trust in us. Thank you for your recommendation and we look forward to continuing to work together and achieving even greater success in the years ahead.
Excellent service from this company
Excellent service from this company ; the depth of knowledge and breadth of expertise within the team is exemplary, highly recommended & always a pleasure to deal with. Thanks to all the team!
15 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such positive experiences with our team. Delivering knowledgeable, reliable, and friendly service is something we take great pride in, and it means a lot to know that it shows. We truly appreciate your recommendation.
Ive been Dealing with Stay Cotswolds…
Ive been Dealing with Stay Cotswolds now for just shy of 6 years .
And they have my best interests at heart in every way promoting and vetting the right client for my property
So im very pleased with the team
18 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you so much for your loyal partnership over the past six years. We’re delighted to hear that you feel supported and confident in the way we promote your property. Ensuring your best interests are looked after is incredibly important to us, and it’s wonderful to know the team’s efforts are appreciated. We’re very pleased to continue working with you and look forward to many more successful years ahead.
Relaxing Cotswold cottage break
We booked a cottage through them in Stow-on-the-Wold, and we had a lovely stay at Devon House Cottage.
The Stay Cotswold team were very helpful with some queries we had prior to visiting, around the check-in times, and they have an office in the town centre so are very much local and know the area well. They even recommended a great pub for our Sunday roast!
2 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed your stay at Devon House Cottage and that our team could assist with your pre-arrival queries.
It’s wonderful to know that our local Stay Cotswold office in Stow-on-the-Wold helped make your visit even smoother, and we’re especially glad our Sunday roast recommendation hit the mark!
Stay Cotswold - Great team of people
Over the past 14 years, we have worked with several holiday letting management companies on a multi-agency basis, so we feel well placed to provide a considered and honest assessment of performance within the sector.
A few years ago, we made the decision to appoint StayCotswold as the sole representative for Pear Tree in Oddington, based on what we saw as their outstanding professionalism, integrity and performance in the holiday letting market. As owners, this was a significant decision and not without risk. However, StayCotswold has consistently justified that trust through excellent communication, professional conduct and a genuine commitment to both owners and guests.
Our experience has been that when issues do occasionally arise, they handle them thoughtfully and proactively, working hard to find fair solutions for everyone involved. Managing the balance between guest expectations and owner interests is never easy, yet they do so with care and professionalism.
We genuinely enjoy working with the team and feel that the relationship is a true partnership, focused on continually enhancing the experience for our guests.
I wanted to leave a sincere and positive review because our experience with StayCotswold has been consistently excellent. They have a fantastic team of dedicated people who work incredibly hard to help us provide a safe, welcoming and memorable holiday experience for every guest.
17 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you so much for taking the time to share such a thoughtful and detailed review. Your trust and partnership mean a great deal to us.
We are truly honoured that you chose StayCotswold to act as the sole representative for Pear Tree, especially given your extensive experience working with multiple holiday letting companies over the past 14 years. Knowing that our professionalism, communication, and commitment have continued to justify that decision is incredibly rewarding for the whole team.
We understand how important it is to balance guest expectations with owner interests, and we’re grateful that you recognise the care and proactive approach we take when challenges arise. Our aim is always to find fair, thoughtful solutions, and to ensure that both owners and guests feel supported.
It’s wonderful to hear that you see our relationship as a genuine partnership. We also truly enjoy working with you and remain committed to continually enhancing the experience for every guest who stays at your beautiful property in Oddington.
Thank you again for your generous words and continued confidence in our team. We look forward to many more years of working together and helping guests create memorable stays.
Arrived at Wendle Cottage in Morton in…
Arrived at Wendle Cottage in Morton in the Marsh today 15 May 2026. First impressions were dirty windows, scruffy front door , unfortunately no better inside. Very grimy, in need of re paint as walls covered in scuffs, marks and dirt carpets replacing or cleaning, garden a complete tip, barbecue unfit for use, rusty and filthy. Cooker hood thick with grease, marks up the kitchen walls.
We wanted to go straight home which after a 2 hour drive and plans for a 3 day birthday weekend ruined we were incredibly disappointed. Stay Cotswolds were closed until Monday so no help what so ever . Cleaners told us to ring Air B and B . The manager from the cleaning company popped by but couldn’t help us in confirming a refund. Said the property gets a lot of use etc and that the gardener and window cleaner were coming in 2 weeks. That the owner knew about the ripped rug and carpets . Now looking back I can see in Sept 25 there were the same complaints, obviously they don’t care but just keep taking bookings and money . Photos and videos available.
15 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you for sharing your feedback, and we are very sorry to hear about your experience upon arriving at Wendle Cottage. We completely understand how upsetting this must have been, especially when you were looking forward to a special birthday weekend.
It is disappointing to hear about the cleanliness issues, maintenance concerns, and overall condition of the cottage, as well as the confusion around who to contact for support. Our pre-arrival and follow-up messages are intended to make your point of contact during your stay absolutely clear, and we are sorry that this was not your experience. As your booking was made through Airbnb, they would be your primary point of contact for raising a complaint outside of our office hours.
Your comments regarding recurring issues, the gardener and window-cleaner schedule, and the awareness of carpet and rug damage are disappointing, as any previous feedback would have been passed on to the property managers for prompt action. We will be reviewing these matters with the owner’s appointed property manager to ensure they are appropriately addressed.
Once again, we are very sorry for the disappointment and disruption caused during what should have been a memorable and enjoyable stay. Thank you for bringing this to our attention.
Great Small Business
Having worked in the leisure and hospitality industry for more than 45 years, I have seen a huge change in customer behaviour over time, and unfortunately some expectations placed on businesses today can be unrealistic.
Self catering accommodation is exactly that - self catering. It is not a full service hotel with staff on site 24 hours a day, and guests do have a responsibility to read the property details properly before booking. Pet charges, cancellation policies, parking arrangements and property limitations are usually clearly stated if people take the time to read them.
Likewise, travel insurance exists for a reason. Unexpected events such as illness, cancelled flights or changes in personal circumstances are not the responsibility of a holiday cottage agent or individual property owner. What some guests also fail to appreciate is that holiday cottages are often owned by small independent businesses or families, not large hotel chains. If a guest cancels at short notice, it can be extremely difficult to re-let those dates because most people plan holidays well in advance. In many cases, it is the owner who is left significantly out of pocket.
Unfortunately, when people are disappointed that they cannot receive the outcome they were hoping for, emotions can sometimes run high and this can be reflected in the tone of online reviews. Over the years, we have seen occasions within the industry where businesses are placed under pressure to offer refunds or compensation simply to avoid negative feedback online. In our experience, StayCotswold has remained professional, fair and consistent in the way they handle complaints and disputes, which is something we respect.
From our own experience as a owner, StayCotswold has always acted professionally, communicated well and taken guest concerns seriously. One thing that particularly stands out is that they appear to spend a considerable amount of time properly investigating complaints and responding to them meaningfully, rather than simply issuing generic copy-and-paste replies. In an industry where many companies avoid accountability or fail to engage properly, that is something I genuinely respect.
When genuine issues arise, they expect them to be dealt with properly and fairly. Managing hundreds of individually owned properties and balancing the expectations of both guests and owners is not easy, yet they continue to provide an excellent service.
I felt it was important to leave a positive review to provide some balance, because our experience with them has been consistently good.
14 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Maureen for taking the time to share such a thoughtful and balanced review. Your perspective, shaped by more than 45 years in the leisure and hospitality industry, carries real weight, and we truly appreciate the insight you’ve offered.
You’ve articulated extremely well the realities of self-catering accommodation and the challenges faced by both owners and agents. As you highlight, these properties are often run by small independent owners, and last-minute cancellations or misunderstandings about what’s included can have a very real impact. Clear communication and realistic expectations are essential, and your comments reflect that perfectly.
We’re especially grateful for your recognition of the work that goes into investigating concerns properly and responding with care rather than resorting to generic replies. Managing a large and diverse portfolio of individually owned properties is never simple, and it means a great deal to know that our efforts to remain fair, consistent, and professional are appreciated.
Thank you again for offering this perspective and for taking the time to provide balance. Hearing from owners who have had consistently positive experiences is incredibly valuable, and your feedback will mean a lot to the team.
StayStaycotswold are the worst company I have ever booked through
We stayed at The Cotswold Guy Apartment on the 17th April for 2 nights, booked via Staycotswold (first time booking with them), we are away on a long weekends most months with our dog. The communication was great until we arrived, we received a message with contact details whilst we stayed and key code. Apartment was as described, however there was no Wi-Fi meaning no TV. I understand some people go away not wanting these features, we are not those people and would not book somewhere without them, I am business owner and need to be contactable -phone reception was not great, so we spend 2 nights with no internet or TV (which is also important to us). We called the contact number to be informed he was on holiday and could not help, but would get someone to contact me in the morning which did not happen. We contacted Staycotswold who were not interested at all. I did get a call once we were home from the owners who said they would come back to me, they never did, but did confirm no one told them about the issues when we were there, then I received a really unpleasant e-mail from Staycotswold advising Wi-Fi is provided as a complimentary service - so please don't go to one of their properties thinking you are going to get what you paid for, plus they advised the owners tried to contact us when we were there and we were unavailable - a complete lie. We were advised there was an issue with the Wi-Fi in the village, however we went to both pubs over the weekend and spoke to quite a few locals in there and in the village and no-one knew about this issue. All the wires behind the TV & Sky box were pulled out and left hanging down, I can only assume this has been an on going issue which previous occupants encountered - Bad company, Bad service - would never use again
17 de abril de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Paula for taking the time to share your feedback. We’re sorry that your stay at The Cotswold Guy Apartment did not meet your expectations, particularly regarding the Wi-Fi. We fully appreciate how important connectivity can be for some guests, especially when travelling for both leisure and business.
In this instance, the owner has confirmed that the issue was caused by the external internet service provider. As there are several providers covering that area, it is unfortunately possible for one service to experience a fault while others remain unaffected, meaning neighbouring properties or businesses may not notice any disruption. We understand how frustrating that must have been, and we are sorry it impacted your stay.
We have also looked into the communications that took place during your visit. We apologise that you felt that you did not receive the support you were hoping for at the time by the owner’s appointed property manager. Regarding expectations around Wi-Fi, our booking terms do explain that:
“Most properties have free wireless internet access, the availability of which is dependent on the supplier and cannot be guaranteed. This is a complimentary service and therefore, in the event of failure, owners will not be liable to make compensation payments.”
We understand that terms and conditions are not always the most exciting part of planning a trip, but they are in place to ensure that guests have clear information about what can, and cannot, be guaranteed during a stay.
Similarly, our terms clarify that: “Unless specifically stated otherwise, we do not have the authorisation to appoint tradesmen, purchase supplies, or approve any expenditure on behalf of an owner. Owners must be contacted to authorise any remedial work.”
This is because each property is individually owned, and we must operate within the boundaries of what owners permit us to do. In this instance, the property owner chose to follow the booking terms as stated, which meant that no compensation was offered.
We are sorry that your experience left you disappointed and that we were unable to deliver the outcome you were hoping for. Thank you again for your comments, and we wish you all the best in your future travels.
Stay Cotswold a local company
Stay Cotswold are a local company with a High Street presence which gives them a face. In the three years I have worked with them I have found them to be successful, achieving high booking rates, efficient, making prompt payments, and informative, sharing all booking details.
They communicate well, both making and listening to suggestions of property owners; and though being protective of their brand name and customer base they do not forget the property owner in the event of disputes which may happen from time to time. They can call upon their experience to arbitrate impartially and reach a solution acceptable to both parties.
They are a caring company with a professional team who keep me informed, advised, supported and listened to. I have no regrets having chosen Stay Cotswold.
14 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Robert for taking the time to share such a thoughtful and detailed review. We truly appreciate your kind words and are delighted to hear how positive your experience has been over the past three years with StayCotswold.
Our local office is something we value, as it allows us to remain accessible and connected within the local community, so it’s wonderful to know this reassurance has been meaningful to you. We’re also pleased that our focus on strong booking performance, efficient operations, and clear communication has supported your experience as a property owner.
Your comments about our willingness to listen, collaborate, and handle disputes impartially mean a great deal to us. Striking the right balance between supporting our property owners, ensuring guests have an excellent experience and protecting our brand, is incredibly important to us, and we’re glad this has resonated with you.
We’re delighted that you have no regrets in choosing StayCotswold and look forward to continuing to work closely with you in the years ahead.
Professional, trustworthy and ace to work with
We are very happy working with StayCotswold as the management company for our holiday cottage, The Smithy in Chipping Norton.
From the start, the team (Cassie, Tom, Lilly, Leona, Ellie and team) have been professional, super responsive and genuinely invested in the guest experience and the success of the property itself.
Their marketing and presentation of the cottage has been excellent and they’ve helped position the property strongly within a competitive Cotswolds market.
Communication has been clear throughout, and they’ve done exactly what they said at the start of the relationship.
The coordination behind the scenes is substantial, and it’s reassuring to have an experienced team handling it professionally. We ask for trends and profiling information and that is readily supplied.
Overall, we’ve found StayCotswold to be a trustworthy partner and would happily recommend them.
14 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Michael for sharing such a thoughtful and detailed review. We’re delighted to hear how happy you are working with StayCotswold as the management company for your cottage in Chipping Norton.
It’s wonderful to know that from the very beginning you’ve found the team professional, responsive, and genuinely dedicated to both the guest experience and the long-term success of The Smithy. Your recognition of the work that goes into the marketing, presentation, and behind-the-scenes coordination truly means a lot to everyone involved.
We’re especially pleased that the clear communication, strategic positioning of the property, and the insights we provide have all supported your goals in a competitive Cotswolds market.
Thank you for trusting us as a partner and for your generous recommendation. We look forward to continuing to support you and The Smithy for many years to come.
Wonderful Cotswold business!
Really helpful establishment, absolutely love working with Stay Cotswold - reliable, organised and dedicated to providing wonderful service to guests throughout the Cotswolds. Would recommend.
7 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Maddie for your kind words and recommendation. We really appreciate your feedback and are delighted to hear that you enjoy working with StayCotswolds.
We very much enjoy working with you too and look forward to continuing our partnership across the Cotswolds!
Great service
Great service, booking was easy, they followed up promptly on a couple of questions we had about pets and travel cots. Beautiful property that exceeded our expectations and was the perfect base for our stay in the Cotswolds. With kids and dogs to cater for we appreciate the choice available and the transparency over what we are booking. I would absolutely use again and recommend to anyone who likes a company who does what they say they are going to do (and some).
11 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Will for your kind feedback. We’re delighted to hear that you found the booking process easy and that our team could promptly help with your questions regarding pets and travel cots.
It’s wonderful to know the property exceeded your expectations and provided a great base for your time in the Cotswolds, especially with children and dogs to cater for. We really appreciate your comments about the transparency of our listings and the service we provide.
Thank you for your recommendation, we look forward to welcoming you back again in the future!
Staycotswold are always super helpful
Staycotswold are always super helpful, friendly and responsive, a pleasure to deal with and they make everything so easy.
4 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you John for your review. We are delighted to hear that you find the team to be helpful, friendly and responsive. We look forward to working with you for many years to come!
Holiday letting with StayCotswolds
I have been holiday letting my cottage with StayCotswolds for one year now and they have always been highly responsive, service driven, and professional.
Whenever things didn't go to plan for the property or a guest, they have been very supportive and handled these issues impartially and promptly ensuring the best possible outcome for everyone. I would highly recommend them to anyone who wants to holiday let in the Cotswolds.
14 de mayo de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Thushari for taking the time to share your experience! We’re delighted to hear that your first year holiday-letting with StayCotswolds has been a positive one.
It means a great deal to us that you’ve found our team responsive, service-driven and professional. We always strive to support our hosts promptly and fairly, especially when unexpected issues arise, so we’re really pleased to know this has made a difference for you.
Thank you for recommending us, we truly appreciate your trust and kind words. We look forward to continuing to support you and your cottage in the years ahead!
I stayed in a beautiful cottage in the…
I stayed in a beautiful cottage in the Cotswolds and I found Staycotswold to be very helpful when I needed them. They supplied me with lots of local information which was very useful during our stay. Would highly recommend 👍
27 de abril de 2026
Opinión espontánea
Respuesta de Staycotswold
Thank you Paul for your review. We are delighted to hear that you found the property to be beautiful and the team to be helpful. We hope you will be back to stay with us again soon!
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