Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónCharon Way, Gemini Retail Park,, WA5 7YD Warrington, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Liked the proactiveness of the mechanicas. Dissatisfied with the wiating, front of house correspondace and the way they handed my car back full of muck. The curtousy car given to me was also dirty.
Holly and Chris who looked after me were especially helpful and I felt the couldn't do enough for you
I’d really like to mention the young lady that dealt with me she was really good very professional .
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Estación de inspección de automóviles
- Fabricante de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de cambio de aceite
- Concesionario de automóviles usados
Escrito por la empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Información de contacto
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, Reino Unido
- 01925 358 822
3,7
Medio
163 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Had excellent service this week
Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.
On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.
We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.
Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.
We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back
12 de mayo de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Work carried out in a time acceptable…
Work carried out in a time acceptable to waiting.
Staff as ever were lovely.
29 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Warrington
Hello Shirley.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
of the vehicle and the valet team did a magnificent job, looked new so a big thank you….
Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team
28 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
Stratstone Audi Service
Prompt and courteous. Very efficient as I booked at short notice
23 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
Very simple survey which enabled me to…
Very simple survey which enabled me to say what I wanted
17 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
A great buying experience
A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!
5 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
5**** Service
Straight forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.
15 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Product knowledge and support
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!
13 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello Roger,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Absolutely fantastic customer service…
Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.
22 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at dealership.
Have a lovely day!
Warrington Audi Customer Services
Professional and effecient througjout…
Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.
8 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello Phil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Warrington Audi Customer Services
The friendly people & the courtesy car.
8 de abril de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Engine written off
Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.
19 de febrero de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Very professional and faultless …Warrington Audi
Very professional and faultless Warrington Audi restored our faith in Audi dealerships after some horrendous visits to Liverpool Audi
31 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Warrington Audi Customer Services
No hassle rang up for a recall
No hassle rang up for a recall, got an appointment straight away fantastic staff and service.
26 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Warranty
Can’t fault the advisors and front office house staff. Car less than 6 months out of warranty developed a major suspension fault
26 de febrero de 2026
Respuesta de Stratstone - Audi Warrington
Hi Claire,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Second hand car purchase …
Whole experience of buying a second hand car and using the service department was excellent. Would recommend this garage to all
1 de septiembre de 2025
Respuesta de Stratstone - Audi Warrington
Hello Julie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Warrington
Hi Katy,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Warrington Audi Customer Services
Respuesta de Stratstone - Audi Warrington
Hello Geraint,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Service
As mentioned above, the driver who collected and returned the car was polite and professional.
18 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.