Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónCharon Way, Gemini Retail Park,, WA5 7YD Warrington, GB
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Consulta las opiniones de los clientes
Liked the proactiveness of the mechanicas. Dissatisfied with the wiating, front of house correspondace and the way they handed my car back full of muck. The curtousy car given to me was also dirty.
Holly and Chris who looked after me were especially helpful and I felt the couldn't do enough for you
I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime. My local Audi d... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Estación de inspección de automóviles
- Fabricante de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de cambio de aceite
- Concesionario de automóviles usados
Escrito por la empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Información de contacto
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, Reino Unido
- 01925 358 822
3,6
Medio
166 opiniones
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Respuesta de Stratstone - Audi Warrington
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Warrington Audi Customer Services
great staff
all the staff i encountered were courteous, professional and very helpful
11 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hello Danny,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service Great Dealer Great Staff
Great service all looked after seamlessly by Matthew and. Sophie .
My car needed a number of things sorting for which I liaised with Matthew as the requirements where complex - Matthew talked me through what was needed which made my life so much easier especially as I was also dealing with a family bereavement at the same time . I then dealt with Sophie who sorted out all the warranty submissions taking away all my stress - keeping me informed at all times with what was happening . When the car was ready both Sophie and Matthew where there to talk me through what had been done and the fact the warranty covered everything was the icing on the cake . Thank you both so much for all your hard work and making a stressful time so much easier - you are both a real credit to Stratstone and Audi
9 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Sophie and Matthew at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Warrington
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
A breakdown in communication
A breakdown in communication. Resolve satisfactorly by Warrington's service manager
12 de febrero de 2026
Respuesta de Stratstone - Audi Warrington
Hello Stephen,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Incorrect information given / was over…
Incorrect information given / was over priced for jobs that don’t need to be done
4 de marzo de 2026
Respuesta de Stratstone - Audi Warrington
Hi Tammy,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Hollie was good at her job and very…
Hollie was good at her job and very helpful
26 de febrero de 2026
Respuesta de Stratstone - Audi Warrington
Hello Bob,
Hollie will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
⭐ 1 Star
⭐ 1 Star – Extremely Poor Experience
I paid a £500 deposit to Warrington Audi in November 2025 and was told it would be refunded. Months later, I still have not received my money back.
I have called multiple times and spoken with management, including Anthony, and each time I was promised the refund would be processed. Despite these repeated assurances, nothing has happened and I am still waiting for my £500.
Chasing your own money for months is completely unacceptable for a dealership representing a major brand. The lack of accountability, communication, and follow-through has been incredibly frustrating.
If you are considering dealing with Warrington Audi, be very careful about paying any deposit and make sure you have everything in writing.
I am still waiting for my £500 refund and expect this matter to be resolved immediately.
15 de marzo de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Warrington
Hello Mazhar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff lovely welcome from reception…
The staff lovely welcome from reception right through to leaving keys and collecting keys keep you updated on your car and if you have any problems they sort them best Audi garage I have been to
16 de febrero de 2026
Respuesta de Stratstone - Audi Warrington
Hi Marianne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with our staff at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Warrington
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good experience Andy was very helpful…
Good experience Andy was very helpful and arranged everything I needed including a courtesy car whilst my vehicle was in for a service and some additional repairs
27 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hello,
Andy will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
AVOID AVOID AVOID
If I could give 0 stars I would. I had the car for 9 days before the appointment. All bodywork was done before i collected the car. While at the branch, the car got multiple dents and scratches. I complained and was completely ignored. I had to repair the damages myself. Disgraceful company.
31 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Warrington Audi Customer Services
Awful Customer Service - beware of this dealership
Purchased a vehicle in January, paid a £1000 deposit. Waited over a week for delivery to be told they couldnt supply as it had been in an accident. I have been waiting on a refund since the 22nd january and still not received despite the dealership telling me "it has been paid". I have been fobbed off. Absolutely Awful customer service. I would never now purchase a vehicle from this dealership. Buyer Beware.
22 de enero de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Warrington
Hi Simon,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Respuesta de Stratstone - Audi Warrington
Hello Pollitt,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful staff
Very helpful staff. Kept up to date throughout. Nothing too much trouble for them. Excellent service from start to finish.
21 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Great experience and battery changed
20 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
The staff at Warrington Audi have…
The staff at Warrington Audi have always been very helpful and courteous. As an older customer I appreciate the time and patience given to me.
7 de enero de 2026
Respuesta de Stratstone - Audi Warrington
Hello Jacqueline,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Q4 e-tron needed a sensor replacing…
Q4 e-tron needed a sensor replacing after 2 years and service was also due. Person dealing with us did not seem the most competent; needless to say I don't believe the car was serviced and after calling back 3 times to clarify they still don't seem sure what was done or not done. Very disappointing as they needed the car for 2 days and now it looks like it needs to go back in for the service which was never done.
10 de octubre de 2025
Respuesta de Stratstone - Audi Warrington
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Warrington
Hello, Paresh
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
I would give it 0 stars if I could
I would give it 0 stars if I could. Terrible customer service, cancelled my courtesy car at 4.30pm the day before which is included in my service package. Kept the car from 9.30am until 5pm just to do an oil change. Staff unhelpful. Already dreading coming back for the service. Wish I wouldn’t have taken out the service package then I could just use Kwick fit who always serviced my last Audi and valued and looked after their customers. Avoid at all costs.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Stratstone - Audi Warrington
Hi Molly,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
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