Stratstone - BMW Chesterfield Opiniones 

301
TrustScore: 3.5 sobre 5

3,5

BMW Chesterfield Eastside Park, Eastside Road, S41 9BH Chesterfield, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I booked my car for its MOT using the on line book in only to be met by an overzealous receptionist telling me it didn’t work. Later received a call to say the car was just having a complimentary wash... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having recently purchased a BMW M240i xdrive from this dealer I can't fault the service I received from the sales team and in particular Kadie , from initial enquiry to such a pleasent and non pushy t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Highly recommend Lewis Drury @BMW Stratstone Chesterfield. Fantastic service from initial email contact to driving away my new car today. Also Simon on the finance side - patient & re-assuring. Wel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We traveled over an hour to buy a BMW 2i8 that we had come across online. It was definitely worth the trip! Kadie was a brilliant salesperson and made sure we were well looked after during our who... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • BMW Chesterfield Eastside Park, Eastside Road, S41 9BH, Chesterfield, Reino Unido

  • 01246 208681

3,5

Medio

TrustScore: 3.5 sobre 5

301 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(301)

4539 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, quick and easy. Very happy with my new car and how it was prepared when I picked it up.

8 de abril de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Jack,

Thank you very much for taking the time to leave us this positive review!

Have a great week!
Customer Services

Valorada con 5 estrellas sobre 5

Good customer care

Good customer care, the video they send about the vehicle condition is a real good touch

2 de abril de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

The staff are friendly and are always…

The staff are friendly and are always ready for me when I turn up for my Car Servicing. The Service / Repairs are always carried out while I am waiting. There is plenty of coffee and the car is always valeted when it is returned to me. Thank you again.

1 de abril de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Philip,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the BMW branch in Chesterfield.

We hope you'll consider us again in the future with your automotive needs!

Customer Services

Valorada con 5 estrellas sobre 5

Always a 5* experience with Martin and…

Always a 5* experience with Martin and Melissa at the Chesterfield showroom!! Love my new car and the whole buying process.

31 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Jack,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Valorada con 5 estrellas sobre 5

Great service

Great service! Didn’t have to walk around much to be seen to. Melissa Wain was really helpful even though we didn’t decide to buy in the end but was really nice to have someone patient - highly recommended

31 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Mrs Stacey,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Customer Services

Valorada con 5 estrellas sobre 5

Popped into store today to begin…

Popped into store today to begin exploring which car to go for next when my current finance is up, and was really pleased with the experience. Still undecided on which car to proceed with, but the service received reassured me that when I do it will most probably be smooth and stress free! Will be hitting you up again soon Mel, thank you!

31 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Emily,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Valorada con 5 estrellas sobre 5

Excellent customer service

I can not rate Hannah high enough! She was helpful, polite and really guided me in making the right choice. I appreciate how above & beyond she went.

30 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Flo,

Thank you for the review!

Your positive rating means a lot to us here at the BMW branch in Chesterfield.
Customer Services

Valorada con 5 estrellas sobre 5

Lovely experience

Lovely experience. Hannah was helpful and sorted everything quickly and efficiently. Thank you!

30 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Gina,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Customer Services

Valorada con 3 estrellas sobre 5

Your service personnel have to date…

Your service personnel have to date been very good. However on my recent visit, I felt the procedure was rushed and I was dealt with in dismissive attitude

29 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Nigel,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Customer Services

Valorada con 5 estrellas sobre 5

Friendly and hassle free

The overall experience was straight forward and hassle free. I drove up at my alloted time and was seen instantly by the service team. Within 15 minutes I had handed my keys over and was sat in a courtesy car ready to continue my day. I had a phone call to say the car was finished and ready to be picked up. Easy, hassle free and a very friendly team.

29 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Jacqueline,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Valorada con 5 estrellas sobre 5

A good experience

Dean helped me from start to finish, no pressure, not pushy and very informative

28 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

We took our car for mot yesterday and…

We took our car for mot yesterday and received excellent care from Louise who kept us informed throughout, very polite and knowledgeable, a credit to the company, will certainly recommend stratstone at Chesterfield

24 de marzo de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Ralph,

Thank you for the great feedback and recommendation.

We really appreciate it!

Have a great weekend,
Customer Services

Valorada con 5 estrellas sobre 5

Excellent service from these guys and…

Excellent service from these guys and Louise was first class and well informed in the service department 👍

24 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield


Hi Mr Porthouse,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, quickly dealt with my car and handed it over shiny and clean. Full marks.

24 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi John,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Valorada con 5 estrellas sobre 5

Much improved

Really improved and as good an experience I have had at BMW recently

22 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hello Harris,

If there is anything we can help with, please don't hesitate to contact us on servie.followup@pendragon.uk.com

Thank you,
Customer Services

Valorada con 5 estrellas sobre 5

Excellent as always

Excellent as always, can't thank Chesterfield Stratstone enough..

22 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Ian,

Thank you for such a positive review.

Have a wonderful day!
Customer Services

Valorada con 5 estrellas sobre 5

Car inspected after service had additional faults.

I did a thorough inspection where my vehicle was parked at Stratone after being serviced, and noticed that there was a small dent on the driver's rear door, which was not there before, and also on checking the passenger seat, this still appears to remain as it was before, where the leather strip has not been fixed using the underlying retaining clip. Photographs of both these issues were sent to Statstone. The leather seat should be an easy fix, however the small dent should also be fairly straight forward to fix in their Body Shop, by pulling the dent out, using the right tools etc. Fingers crossed this can be done without any further charges.

Further update to advise that the vehicle was returned to Stratstone and all the faults were fixed, FOC. Thank you very much.

20 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Duncan,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Valorada con 5 estrellas sobre 5

Excellent dealership with excellent…

Excellent dealership with excellent customer service

18 de marzo de 2022
Logotipo de Stratstone - BMW Chesterfield

Respuesta de Stratstone - BMW Chesterfield

Hi Amy,

Thanks for the fabulous review!

Kindest regards,
Customer Services

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