Stratstone - BMW Doncaster Opiniones 

461
TrustScore: 4.5 sobre 5

4,7

Wheatley Hall Rd, DN2 4SR Doncaster, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Superb service from the team at BMW Stratstone in Doncaster. My point of contact, Neil Earl, kept me fully up to date as my build progressed and then was excellent when I went to pick up my car. Sup... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve just collected my new BMW iX3, and I couldn’t be happier. Although the delivery was delayed, the team at Doncaster handled the situation brilliantly. They kept me informed every step of the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Your used sales team failed to meet basic standards. I bought an M3 for £35,550 with undisclosed cigarette burns in the passenger interior. I trusted the BMW Approved Used process and Stratstone’s o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We received a warm welcome upon entering the dealership. Olivia (service) was quick to spot us and ensured the work on the car was done quickly and efficiently. It is hard to fault Stratstone BMW Don... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Wheatley Hall Rd, DN2 4SR, Doncaster, Reino Unido

  • 01302 976690

4,7

Excelente

TrustScore: 4.5 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(461)

4337 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Review on BMW one series purchase

Really happy with the service and staff love my new car would highly recommend Bmw Stratstone Doncaster

31 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Nichola,

We are delighted to hear you had a positive experience and love your new car.

We strive to provide excellent service and are happy to know we exceeded your expectations.

Customer Services

Valorada con 5 estrellas sobre 5

Would Highly Recommend!!

Recently purchased a M3Touring in September, Luke from Sales was great throughout the process. Everything was streamlined and not pushy at all.

29 de septiembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello,

We're thrilled to hear about your positive experience with Luke and the M3 Touring purchase.

We appreciate your feedback and are glad you found the process smooth and comfortable.

Customer Services

Valorada con 5 estrellas sobre 5

Clean showroom

1 de noviembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Jamie,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Stress free purchase throughout

I want to pass on my experience with BMW Stratstone of Doncaster with my recent M5 purchase.
Luke handled everything between myself and the finance progress throughout. Always on hand with any questions and quick to action them as well as keeping me informed.
Even after my purchase he made sure that I was fully satisfied with the car and on hand with any car setup advice.
Will definitely check their stock in future for another car when the time comes, thank you :)

10 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Marc,

Thank you for taking the time to share your positive experience.

We are delighted to hear that you had such a positive experience purchasing your M5.

We are proud to hear that you were happy with the service you received.

We strive to provide excellent customer service and we are glad that you found Luke to be helpful.

We appreciate your kind words and look forward to welcoming you back again soon.
Customer Services

Valorada con 5 estrellas sobre 5

Thank you Derwyn

I am an established new car buyer at Stratstone and even though I don’t live in Doncaster I keep returning because of their excellent standards of customer service. They are never pushy, always helpful and nothing is too much trouble. In expressing my appreciation for this standard of service, I must single out Derwyn Edwards. He always takes the time to understand exactly what I want, makes sensible suggestions about how I can best meet my aspirations and patiently guides me through the process of fulfilling them. He is, in every sense, a class act. Thank you Derwyn!

26 de septiembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Steve,

Thank you for your kind words and for taking the time to leave this review.

We are delighted to hear that you have had such a positive experience with Derwyn.

We strive to provide excellent customer service and we are glad that you have found our team to be helpful and attentive.

We appreciate your continued business and look forward to welcoming you back again soon.

Customer Services

Valorada con 5 estrellas sobre 5

Fantastic service from the moment we…

Fantastic service from the moment we entered the showroom to the moment we drove our new car away .Very professional staff and management.

18 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Beverley,

We're so happy to hear you had a positive experience with our team.

We strive to provide excellent service and are thrilled you enjoyed your time with us.

Customer Services

Valorada con 5 estrellas sobre 5

New 1 Series - Stratstone BMW Doncaster

I was more than happy to return to the Stratstone BMW team in Doncaster for my new 120 M Sport which I took delivery of in October.

The service received from my original enquiry through to delivery was exceptional. A special mention to Tom Ruff who even came in on his day off to do the vehicle handover.

I’m loving the new F70 1 series and happily recommend Stratstone BMW Doncaster.

5 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

We're so pleased to hear about your positive experience with our team in Doncaster.

It's wonderful to know that you were happy with the service you received from your initial inquiry through to the delivery of your new 120 M Sport.

We're especially grateful for your kind words about Tom, and we'll be sure to pass your feedback along to him.

We're delighted you're enjoying your new F70 1 series.
Customer Services

Valorada con 4 estrellas sobre 5

Generally really good service

Generally really good service - nice and efficient and friendly team. Only slight negative is chasing for a status update. The text is helpful but speaking to a person quickly after would be great!

11 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Robert,

We appreciate your kind words about our team's service.

We're glad you found them friendly and efficient.

We understand your frustration with the need to chase status updates.

We're always looking for ways to improve our communication and will take your feedback into consideration.

Customer Services

Valorada con 5 estrellas sobre 5

Very attentive and welcoming front of…

Very attentive and welcoming front of house staff, kept me informed of progress throughout my visit and all dealt with promptly.

7 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello Andy,

Thank you for your kind words.

We are delighted to hear you had a positive experience with our team.
Customer Services

Valorada con 5 estrellas sobre 5

Excellent service form Doncaster BMW

Excellent service form Doncaster BMW. Purchased a used 8 series Gran Coupe from Tom who was excellent. Car is as described and process was quick and efficient. Couldn't have asked for better service - highly recommend.

21 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello Stephen,

Thank you for your kind words and for highlighting the contributions of Tom.

We are delighted to hear you had a positive experience and appreciate your feedback.

Customer Services

Valorada con 5 estrellas sobre 5

This is my second used BMW from…

This is my second used BMW from Stratstone BMW Doncaster. Their team are brilliant from the ladies on reception to the managers at the top. Very easy to deal with and they sell you a very good car to suit your needs. Thank you

1 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Simon,

We are thrilled to hear about your positive experience with our team.

It's wonderful to know that you found the process easy and that you are happy with your new car.

We appreciate your kind words and will share them with the team.
Customer Services

Valorada con 5 estrellas sobre 5

Recent booking in relation to a recall

Booked appointment easily online, checked in online and the car was ready on time, having had a thorough clean.

22 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi David,

We strive to provide a seamless and convenient service, and we're glad that you found our online booking and check-in process easy to use.

We're also happy to hear that your car was ready on time and thoroughly cleaned.

Customer Services

Valorada con 5 estrellas sobre 5

Sales staff great and ever body at…

Sales staff great and ever body at Doncaster are so friendly they can’t do enough for you the staff are a credit to bmw

29 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Anne,

We are delighted to hear about your positive experience with our staff at Doncaster.

Their dedication to providing excellent customer service is something we strive for, and we are thrilled that you felt their friendliness and helpfulness.

Customer Services

Valorada con 5 estrellas sobre 5

Excellent throughout

Excellent throughout

1 de noviembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello Carl,

Thank you for the five star review.

Take care,
Customer Services

Valorada con 5 estrellas sobre 5

Very easy sale

Very easy sale, Luke was great to deal with!

26 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

It's wonderful to know that you had a smooth and enjoyable sale process.

We appreciate your kind words about Luke's assistance.

Customer Services

Valorada con 5 estrellas sobre 5

The frog

A v good bmw dealer

24 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

Thank you for your kind words.

Take care,
Customer Services

Valorada con 5 estrellas sobre 5

Professionals.

Recent visit to Stratstone Doncaster for recalls was a pleasant experience with all staff polite and professional, pleased to say that I felt at ease, had a BMW for over 40 years and had some bad experiences with other BMW outlets, not so at Stratstone, well done to all the team, hope to see you all soon.Happy Motoring.

7 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Craig,

Thank you for your kind words.

We strive to provide excellent customer service and are pleased to hear that our team met your expectations.

We appreciate your loyalty to BMW and look forward to seeing you again soon.

Customer Services

Valorada con 5 estrellas sobre 5

Karl

Excellent all round service all staff very friendly brilliant

16 de septiembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

Thank you for your kind words.

We're thrilled to hear you had a positive experience.
Customer Services

Valorada con 5 estrellas sobre 5

Yet another great experience from Arjun…

Yet another great experience from Arjun at Stratsone BMW Doncaster.
Never lets down

16 de agosto de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Lee,

We're thrilled to hear about your positive experience with Arjun.

We appreciate your kind words and are glad you had a great visit.
Customer Services

Valorada con 1 estrellas sobre 5

Customers are inconvenient and please attend if you want to be treat with no respect or consideration

I went to Doncaster Stratstone BMW today as my car was booked in for MOT, service and to diagnose a fault appearing on my dashboard.
When I was called to collect my vehicle, I attended 40mins after the call, to which my car was dirty inside and out (despite complementary vallet) when I turned the car on the fault was still showing and staff confirmed they hadn’t looked at the fault due to this being missed on their job sheet. 2.5 hours waiting for them to plug it in and look at it, they gave an excuse that it’s because a new windscreen has been fitted and that this is the reason for the fault. They during this 2 hours still did not clean my car for me and I witnessed all the customers collecting the car receive goody bags and lovely service, while I was treat like a second class citizen.
Luckily my car is due to be returned this week and I have purchased a new vehicle from another brand. I will not offer my custom to BMW again.
Interestingly I was also told as an apology that an email would be sent to me so that I could get my car cleaned elsewhere at there expense. As I’m sure you can guess I am still awaiting this email, but am not holding my breath.
In conclusion, I have never ever been made to feel the way I have today by any company, like a burden and annoyance to them, despite all I wanted was what I was told I’d receive.
Very disappointing.

6 de agosto de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

We understand your disappointment with your recent experience at the BMW branch in Doncaster.

We strive to provide exceptional service to all our customers, and it is clear that we fell short of your expectations on this occasion.

We are sorry to hear about the issues you encountered, including the missed fault diagnosis, the lack of cleaning, and the perceived difference in service.

We value your feedback and will use it to improve our processes and ensure that all customers receive the high standard of service they deserve.

Customer Services

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