Stratstone - Land Rover Nottingham Opiniones 

399
•
TrustScore: 4 sobre 5

3,9

Enterprise Way, Nottingham, NG2 1EN Nottingham, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Estación de inspección de automóviles
  5. Fabricante de automóviles
  6. Mantenimiento y reparación de automóviles
  7. Servicio de cambio de aceite

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Reino Unido

  • 0115 957 8000

3,9

Muy bueno

TrustScore: 4 sobre 5

399 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(399)

4543 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A very professional company

A very professional company and good experience, the service department were brilliant rectifying a small fault they developed a day after collection - can't fault Stratstone for sorting it out as fast as possible

30 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Range Rover recall

They booked me in quick
The work they did was excellent and everything was printed out for all the work they had carried out..
They contacted me to see if I was happy with everything.. so yes brilliant service

28 de septiembre de 2026
Valorada con 1 estrellas sobre 5

Still waiting for the work to be done

Well the repair work that was agreed was not carried and I am still waiting for a new date for the work to be undertaken.

18 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

Valorada con 5 estrellas sobre 5

great staff and service

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for
highly recommend this dealership, there are 5 closer dealerships to me but i use this one due to above comments

28 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello, Bernard
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

Valorada con 5 estrellas sobre 5

Looking after its customers and paying…

Looking after its customers and paying attention to details and customer preferences, as far as possible.

16 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Valorada con 2 estrellas sobre 5

Follow a simple instruction

Follow a simple instruction

26 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hi Alan,

Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

Valorada con 1 estrellas sobre 5

Ordered with black roof — delivered without. Wrinkled seats from day one. Zero support. WORST EXPERIENCE.

I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this experience has been nothing short of a nightmare from the very first day.

First major issue: I specifically ordered the car with a black contrast roof — they delivered it WITHOUT the black roof. I paid for it, I ordered it, and it was missing — and still nothing has been properly resolved.

Second major issue: The seat covers arrived with heavy wrinkles and creases from day one. With under 2,000 miles on the clock, the seats already look like they belong in a 10-year-old vehicle — completely unacceptable for a premium Range Rover.

The most frustrating part? Land Rover UK headquarters AGREED to replace the seats under warranty — but Stratstone Nottingham REFUSES to do the work. They simply won't cooperate, won't book it in, won't take ownership, and won't help. I'm stuck between a manufacturer that wants to fix it and a dealership that just doesn't care.

All I get is endless appointments, delays, excuses, and silence. Nobody takes responsibility, nobody calls back, and nobody at Stratstone Nottingham is listening.

My honest advice: NEVER buy from Stratstone Nottingham JLR. If you want a Land Rover — go to ANY other dealership. Other Stratstone locations are good — but Nottingham is absolutely terrible. Premium price, zero quality control, and the worst aftersales service I have ever experienced. Avoid.

6 de septiembre de 2026
Opinión espontánea
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hi Rohit,
 
Thank you for taking the time to share your feedback.
 
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
 
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
 
We apologise for any frustration caused to you in the meantime.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

Valorada con 5 estrellas sobre 5

Stratstone Land Rover Nottingham

Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉

12 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello David,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

Valorada con 5 estrellas sobre 5

Great service in a timely manner

Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.

20 de julio de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services

Valorada con 1 estrellas sobre 5

Unacceptable service

They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the service centre for the technician to log it as having ben serviced. Not a word of apology for the inconvenience it caused, nor offer of a seat or drink whilst I waited.

30 de julio de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hi,
 
Thank you for your feedback.
 
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
 
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

Valorada con 5 estrellas sobre 5

Customer care

2 de agosto de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Valorada con 3 estrellas sobre 5

You did not complete all the tasks that…

You did not complete all the tasks that I asked you to do and you did not inform me about this when I collected the vehicle, which still has issues which need to be attended to.

19 de junio de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Stratstone Brand Customer Services

Valorada con 5 estrellas sobre 5

Always a good experience

Always a good experience, friendly staff and very helpful. I travel out of my way to go to stratstones Nottingham, wouldn't go anywhere else.

1 de julio de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Valorada con 5 estrellas sobre 5

Customer focused and efficient

Customer focused staff and efficient service.

24 de junio de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Valorada con 5 estrellas sobre 5
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello Lim,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services

Valorada con 5 estrellas sobre 5

The team at Stratstone make the…

The team at Stratstone make the difference! Excellent!

6 de marzo de 2026
Logotipo de Stratstone - Land Rover Nottingham

Respuesta de Stratstone - Land Rover Nottingham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

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