Stratstone - Porsche Centre Stockport Opiniones 

245
•
TrustScore: 4.5 sobre 5

4,4

Marsland Street 24, SK1 2AH Stockport, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers

Valorada con 5 estrellas sobre 5

Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone

Valorada con 5 estrellas sobre 5

Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Estación de inspección de automóviles
  5. Fabricante de automóviles
  6. Mantenimiento y reparación de automóviles
  7. Servicio de cambio de aceite

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Marsland Street 24, SK1 2AH, Stockport, England, Reino Unido

  • 0161 476 9090

4,4

Excelente

TrustScore: 4.5 sobre 5

245 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(245)

4578 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Cost of being ignored

My friend and I walked into our nearest Maserati/Lamborghini Dealership and were basically ignored. We were told to come back on the Monday when they were open again as they closed at 3pm.
We left and popped into Porsche Stockport on the way home.
I spent £205,000 on a car with them!

16 de julio de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hello Tony,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Customer Services

Valorada con 5 estrellas sobre 5

I found Michael in service to be very…

I found Michael in service to be very polite, courteous, professional with a friendly approach.

31 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Jayne,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with our team.

Customer Services

Valorada con 5 estrellas sobre 5

Excellent customer Service

Excellent customer Service, Stephen Hughes in Service was so helpful

20 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

Thank you for your kind words.

We're delighted to hear you had a positive experience and appreciate your feedback.

Customer Services

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service

10 de octubre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Mr Khan,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Porsche Service Expectation

Stephen’s, organised, hassle free service from start to finish made the experience a pleasure not a hinderance. A true ambassador for the Porsche brand.

12 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Dan,

Thank you for your kind review about Stephen.

We are delighted to hear that you had a positive experience and that you found the service to be hassle-free.

We appreciate your feedback and are glad you found the experience a pleasure.

Customer Services

Valorada con 5 estrellas sobre 5

Porsche Driving Experience

Very helpful, informative & pleasant team at Porsche Silverstone

16 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

We appreciate your kind words and are thrilled to hear about your positive experience with our team.

Customer Services

Valorada con 1 estrellas sobre 5

A horrible experience so far

Had the charging port covers fail and unable to charge my Taycan.

Car was recovered on Saturday at 11.30am and was unable to be booked into service until Monday, as staff on holiday. Promised I would be called Monday am.

No call from the dealership until I chased them Monday afternoon, at which point it was booked in for repair. Parts were ordered.

Still not heard anything from Service department.

I then chased on Wednesday and was told it could be ready Thursday, probably Friday.

Thursday, rang the service assistant, however, he was now on annual leave (which he never told me the day before). I left a message.

Got a call back from service telling me that I needed to collect the vehicle before 5pm, or I would incur charges for the loan vehicle. This was the first anybody had told me about this.

My daughter had a doctors appointment at 4.4pm pm, so informed the agent that I would be arriving around 5.30pm.

5.35 pm I arrived at the dealership, to wait 10 mins to be be greeted by Service assistant, with a sarcastic comment about him already left at 5.30pm.

When I asked him what had been done to resolve the issue on my vehicle, he said he could not tell me as he did not want to login to his laptop, he really wanted to go home.

Eventually got my vehicle and left. The vehicle had developed a fault while in the dealership, which nobody told me about (rear door handle failing).

On Saturday, I reported the fault and was told to "pop in" so we can take a look.

The following week, I've rang every day and not received a call back until I raised an escalation to the service manager. The service manager did not call me back, but a service assistant did.

Finally got my vehicle in Friday afternoon and confirmed there was a fault on the door handle, however it did not come up on the computer report.

We agreed to book the vehicle in for further investigation on the 21st of January 2025.

It's been a horrible experience so far, and is not at it's end yet.

24 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

We understand your frustration with the recent service experience.

We are sorry to hear about the inconvenience you experienced with the charging port covers and the subsequent issues with the rear door handle.

We appreciate you bringing these matters to our attention and will use your feedback to improve our service.

Customer Services

Valorada con 5 estrellas sobre 5

Very helpful staff and my car was ready…

Very helpful staff and my car was ready as promised

5 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi William,

Thank you for your kind words.

We're thrilled to hear that you had a positive experience with our staff and that your car was ready on time.

Customer Services

Valorada con 5 estrellas sobre 5

Very professional

Very professional, helpful and tenacious in helping customers.

5 de diciembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Paul,

Thank you for your kind words.

We appreciate your feedback and are glad you found our team helpful and tenacious.

Customer Services

Valorada con 5 estrellas sobre 5

Perfect

Friendly and helpful at reception and then introduced to Ryan who informed when car would be ready for collection after annual report

29 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Mr Frais,

We appreciate your kind words about the friendliness and helpfulness of our reception staff and Ryan's clear communication regarding your vehicle.

Customer Services

Valorada con 5 estrellas sobre 5

Good knowledgeable people

Good knowledgeable people - overperform!

28 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi James,

We strive to provide excellent service and appreciate your recognition of our knowledge and dedication.

Customer Services

Valorada con 5 estrellas sobre 5

Ewan was so helpful and knowledgeable…

Ewan was so helpful and knowledgeable when it came to buying our car! He was very responsive and diligent which made the process so easy. Thanks Ewan!

15 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

It's wonderful to know that you found the process easy and that you were well taken care of.

We appreciate your kind words about Ewan.
Customer Services

Valorada con 5 estrellas sobre 5

The service team especially Amrit are…

The service team especially Amrit are superb.

13 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

Thank you for your kind words about Amrit.

We are delighted to hear that you had a positive experience.
Customer Services

Valorada con 5 estrellas sobre 5

Ms Chow

Yes, they really can help for us.

21 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi,

We're so happy to hear that you found our services helpful.

We strive to provide the best possible support to our customers.
Customer Services

Valorada con 5 estrellas sobre 5

Outstanding service at Porsche Centre Stockport

Once again, Porsche Centre Stockport have exceeded my expectations!
From the moment I made my first call, Amrit looked after me and provided an exceptional service. Every visit now feels like catching up with a friend!
The team is very welcoming, knowledgeable and it’s clear they’re as passionate about Porsche as I am!
Thank you for your support - I will definitely be back soon!

22 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Tanya,

Thank you for your kind words!

We are thrilled to hear that you had such a positive experience with us.

We are delighted that you enjoyed the process and that our team made it so special for you.

We appreciate your kind words and are glad you enjoyed the experience.
Customer Services

Valorada con 5 estrellas sobre 5

One of the friendliest dealerships…

One of the friendliest dealerships you’ll ever visit. From the warm welcome at reception to the relaxed yet well-informed advice from the service team, every visit is a pleasure. I also appreciate the no-pressure environment when browsing the showroom. I wouldn’t choose any other dealer for purchasing or maintaining a Porsche.

18 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Nick,

Thank you for your kind words!

We're thrilled to hear you had such a positive experience at Porsche Centre Stockport. We strive to create a welcoming and informative environment for all our customers. We appreciate your loyalty and look forward to seeing you again soon.

Customer Services

Valorada con 5 estrellas sobre 5

Welcoming and friendly

Welcoming and friendly. Beautiful, spotless showroom and everyone happy to help.
Service was stress free and efficient.

15 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hello,

Thank you for your kind words.

We're thrilled to hear you enjoyed your experience with us.
Customer Services

Valorada con 4 estrellas sobre 5

Friendly staff

14 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Robert,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Always fab to go in the showroom

Always fab to go in the showroom, looking at new models and see what merchandise you have. As well as a visit to approved Porsche upstairs.

1 de noviembre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Paul,

We appreciate your kind words and are glad you enjoyed your visit.

We strive to provide a welcoming and informative experience for our customers.

Customer Services

Valorada con 5 estrellas sobre 5

Overall very good.

31 de octubre de 2024
Logotipo de Stratstone - Porsche Centre Stockport

Respuesta de Stratstone - Porsche Centre Stockport

Hi Mr Pemberton,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

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