Subaru UK Opiniones 17

Recently encountered invicta Subaru Crawley. Placed a deposit for a car in June, dealership was unable to fulfil the request in accordance with the terms agreed to, not an issue as the service received from sales team was well below acceptable. What is an issue is taking deposits from people and refusing to return them. I have reached out to Subaru uk HQ and been fobbed off by them, I’ve emailed Invicta hq and also been ignored. Avoid these cowboys

I have a 2018 Outback. Two weeks ago a metal coolant pipe failed causing a leak whilst I was driving. The AA visually inspected the underside of the car & could see the pipe & the leak. Using Radweld the leak was stopped and I drove it to my local main dealer who is charging me £150 to confirm The AA's diagnosis. Furthermore, the replacement part costing £104 (which apparently has never failed on any car before) is not kept in stock in the UK. I was quoted a delivery time of 5 - 16 weeks coming from Japan. Subaru trade on their reputation for reliability (which should include a reliable reasonably responsive supply chain because things do go wrong) and so this delay is unacceptable to me. After I complained they apparently found a part somewhere in Europe and I'm told it's on the way to the dealer. Including a failed attempt to repair the part I'm looking at a bill of £947. Had the part been available in the UK this bill would have been less (no need to spend an afternoon trying to repair the original part). I don't know about you but I expect parts to be available within days and not stocking a single instance of a £104 bit of pipe work makes Subaru UK look cheap. Having exchanged a few emails with Subaru they are also unrepentant. This Outback is my third Subaru and follows a Forester and an Impreza Turbo. Each one has had an expensive fault or faults & patchy service from a main dealer. On this occasion Subaru UK think they have been ever so helpful by reducing my wait from 1 - 3 months to weeks. I can't quite get my head around that. And so I'll presently sell the Outback and buy a European car. I can't recommend a Subaru vehicle, Subaru UK nor the experience of being a main dealer customer. That's my experience yours may be different.

DO NOT BUY A SUBARU!
Our 2025 car has been in the shop over 4 months of the 6 months of ownership! Well beyond the Magnuson Moss Warranty Act and All States Lemon Laws. Currently writing this review stranded across the country for over 4 months now!

130+ days out of service *(the last dealership had our car for over 3 months claiming to be ‘fixing’ the car). Over 36 MAJOR mechanical and safety defects. 15 repair attempts. Hundreds of pictures and videos as evidence to the malfunctioning. Invoices from 3rd party repair centers showing the mechanical defects.

And Subaru does nothing. No calls. No replies to emails. Nothing. Literally broken down and stranded across the country for months in the shop and these scam artists do nothing to help once they get your money of over 50k for these junk cars! And if you post a bad review or comment on social media (Instagram, Facebook, etc.), Subaru will delete your comment and block you so they can scam more people and hide facts and truth!

We bought a BRAND NEW 2025 Subaru Outback Wilderness in 2024. In less than 300 miles, the car STARTED LEAKING GAS! Within 1 month of ownership the car began with literally DOZENS of electronics issues, transmission issues, engine issues, and more. The car has left us STRANDED across the country 5 times now as dealerships across the country cannot fix the car because Subaru of America will not authorize the repairs to fix the car in any of its problems. Ask yourself why they would not repair a car that is brand new and pouring out gasoline or the heat and a/c doesn’t work!? Or why not fix the slipping transmission!? The dealerships are as crooked and corrupt as the manufacturer. Forging documents, Falsifying business records, failing to complete repairs and more. These dealerships are so incompetent- they do not even know how to change oil or rotate tires (Formal cases have been open with Attorney Generals in multiple states due to fraud and negligence).

We are now again pursuing lemon law as Subaru of America forged documents and paperwork to falsify records so they would not have to buy-back the car… even though it has been in their possession for the last 3+ MONTHS!

Take pictures and videos of everything! Print and save your emails! Record all calls (esp) Subaru Customer Advocacy as we have because they are synonymous with forgery and fraud to escape liability.

Look up your local state lemon laws to protect yourself. Contact your state attorney general. Call the BBB. Contact the FTC. Contact the NHTSA (National Highway Traffic Safety Administration). Protect yourself from these criminals and avoid these cars and manufacturer at all cost. Empower yourself to be protected and educated.

Do your research and notice how many lemon law claims, TSB (trouble service bulletins), manufacturer defects, recalls, mechanical defects, and more are present with these Subaru’s.

If you are looking for reviews before buying! READ how many hundreds of reviews are negative about this manufacturer- and AVOID SUBARU AT ALL COSTS!

Great cars poor after sales,Subaru once had a great reputation for customer care, no more I’m afraid. I recently had to spend £500 on new tyres because of uneven wear, the dealer had several attempts to rectify the problem at my cost even though the car was still under warranty,all to no avail. A recent service left me with under inflated tyres over filled engine oil a dirty engine bay, car not washed and an attempted charge for parts not used. I will be taking the vehicle to an independent garage in future and save myself a 100 mile journey.

Subaru warrenty and dealer network is poor and disinterested in a breakdown situation . I had to drive 100 miles to have a battery fitted ( a known problem with the forester ) because they prevent the AA from doing roadside warrenty replacements . Dealers have no parts and quote weeks to get parts in . It’s not a car you would want to venture far from home because if you have an issue even within warrenty they will leave you stranded and say it’s up to you to arrange recovery and find a dealer who is prepared to look at the issue . I’m now looking at Nissan xtrails as they seem a bit more interested in maintaining their brand .

Since 2005 I have owned from new 1 Forester and 4 Outbacks. Basically very reliable and I had servicing done at a local independent garage as Subaru were very expensive for routine oil change. However last car (Outback) they had to source a part from Japan. They said it would take 3 months but also said they could not track delivery (which I questioned several times). After 5 months and several chases, they said they knew it was about to be offloaded at Harwich. In all it took 6 months to obtain and fit the part under warranty. The car could be used in the meantime as the fault was intermittent but it was nerve-wracking.Difficult to believe in this day and age (a) it takes 6 months to get a part from Japan and (b) they can't track it.

subaru refused to help me fix the cvt gearbox on my xv because it was just out of the extended warranty subaru put in place because there is a issue with this part, some other companies will help in these cases. very poor company policy

Very poor support from dealers and Subaru UK. Owned the car from new and in under 3 years and less than 29,000 miles I've had to replace the front brake discs and pads twice - at my expense. I understand these are usually classed as wear and tear, but one one side is sticking consistently, so asymmetrical wear - that's a mechanical problem. Subaru dismiss my concerns and allege it's down to my usage and load. Despite evidence to the contrary re usage (over 30 years of driving) I've been fobbed off first from service 2 and recently after service 3. Subaru are intransigent. I can now understand why Subaru sell so few cars in Europe and the UK. Service costs are consequently high - £750 for second and £900 for third. Clearly, I won't be advocating the brand to anyone who cares to ask.

Terrible cars, expensive rubbish, terrible customer service, dealers don't care, non existent warranty. I've been a loyal customer for years but since we got screwed I WILL NEVER BUY ANOTHER.

I spent half an hour trying to call you yesterday - and got no reply

I told them in my ticket that two Subaru dealers, one in Essex and one in London, had both told me that I needed to contact them for a replacement key. And they just said "contact your local dealer"

Subaru XV supposed to have a wheel bearing done. A week later parts arrive with an item missing. Customer service told me it would arrive mid December. Three weeks later and still not hear.
Subaru have let me down twice before.
Thinking of getting?
DON'T

Very Poor customer service and Dealer network

When buying the car was led to believe that the scant dealership network is not an issue as Subaru UK supports the dealers by arranging pick up and drop offs for routine work/servicing etc ........that all disappears on the ground! nothing like this exists...I contacted Subaru UK and gave this feedback and was surprised by a very patronizing reply "it's up to the dealers to arrange pick-ups and drops...."
Then Subaru sent a safety recall "URGENT" and its been 2 months still waiting for the Subaru dealers to fulfill the recall work, not sure how Subaru gets away with such shoddy customer service
Good cars , but unfortunately a very poorly managed UK dealership network...
Hopefully, people will vote with their feet and choose brands with "proper" UK presence ...shame!

I’ll be brief. I listed a Lego car on eBay as a charity listing to raise funds for Parkinson’s research. I said it looked like a Subaru STi in the description. Subaru have reported me as infringing their trademark!! It’s a chunk of plastic ! You are beyond pathetic Subaru. Why Parkinson’s Disease? I HAVE PARKINSON’S YOU PATHETIC PEOPLE. You should be ashamed. As a disabled person, my only source of income is selling on eBay and I’ve been banned for 3 days thanks to you. People need to know how you act and the type of organisation you are.

Summary. Try to sell plastic for Parkinson’s research and Subaru remove the only source of income from the disabled. Shameful. Shameful. Shameful.

Just waiting now for the bully boys at Subaru to get this review removed. There’s a name for an organisation and people like you. They marched into Poland in 1939 Schutzstaffel

Just read the review below mine. It would appear that those wonderful people at Subaru discriminate against the disabled!

Shouldn’t something be done about this organisation? Breaking the law much Subaru ????

Du bist eine peinlichkeit !!! You might understand that better

I’m deeply disappointed. I’m disabled and currently on a very low income having just had a transplant. I have driven subaru for years. My 15 yr old Subaru needs a new steering pump. They have quoted £600. I told them there was no way I could afford that and asked if they could give me a part number to get one 2nd hand. They refused hoping I won’t be able to go elsewhere. It’s a national directive. I’m going to have to have the part removed to get the number which means I will have to be without my car until one can be sourced. This means I’ll be reliant on others if I need to go out. I’m absolutely disgusted and think Subaru should be totally ashamed of itself. It obviously prices it’s parts too high if it’s scared of competition.

We had a Subaru Forester for around 16 years. Loved it and parted with it reluctantly. Bought a Subaru Outback 2019 only done around 6000 miles from a Subaru dealership around 3 months ago. 5 weeks ago the vehicle broke down. It transpired rodents had eaten the wiring that contains soya. Been waiting since then for parts that Subaru don't keep in the UK. The vehicle was our only car, we live very remotely around a mile from the road and around 5 miles from the nearest shop and source of public transport. Customer service is virtually non existent at Subaru and we have now discovered the problem with the wiring/hoses containing soy is well known to this manufacturer who has been contesting a class action in Hawaii since 2017. So totally unsuitable materials used for a vehicle intended for country use, no attempt to inform potential purchasers and suggest methods of protection, no sensible parts stocking in the UK and customer service that is so poor they decline to even inform you about their complaints procedure (if they have one)

I have called 5 times to Cambridge Subaru on different dates within past 5 months to order several parts, each time I was told that parts department were to busy or not available and that they would pass my details to call me back. No one have returned the call at any of those times.
Subaru's are great cars, but customer service is not!

If you are considering purchasing a Subaru based on marketing hyperbole regarding reliability, please do your research first.

My experience has been of an electrically flawed vehicle of questionable build quality, warranties that are not honoured and repairs that are particularly expensive.

I’m not sure Subaru can continue to sell cars based on rugged, dependable reliability when real world experience suggests otherwise. Without reliable and transparent backup from the UK Subaru importer, it is probably prudent to look elsewhere.

Firstly, be aware that Subaru UK are not acknowledging issues with their vehicles that have resulted in recalls and/or lawsuits in other countries.

It may be important to consider whether Subaru is a viable brand in the UK now when they are selling so few vehicles. Warranty claims which are already problematic would be exacerbated should Subaru UK cease to exist. Small numbers of Subaru sales in the UK also means the importer is not likely to acknowledge faults that are occurring in large numbers in other countries.

In my experience, Subaru currently wriggle out of warranty claims - in astoundingly illogical ways.

Our 65 reg Subaru Forester has a sump which has corroded through and leaks oil. This occurred at 4 years and 47k miles. Subaru’s 5 year warranty specifically covers all engine seals, of which the seal holding the oil in the engine is perhaps the most important of all.

Subaru UK refused to honour this warranty claim on the grounds that the part was not a listed warranty item. We submitted the case to The Motor Ombudsman.

After a 14 month wait, the Ombudsman ruled that the sump should indeed have been covered under the 5 year Subaru warranty. However, Subaru UK argued that there was no evidence of a manufacturing defect, claiming that the sump corroded because

“an oil change has been undertaken at some previous point in time – and in so doing, circular contact has been made with the sump whilst removing and/or refitting the sump plug”

What?!

Since the vehicle has a full Subaru service history, the implication here is very clear. Either

1) Sumps fitted to UK Subaru’s are not fit for purpose if they cannot withstand routine oil changes without damage occurring.

OR

2) Subaru technicians do not have the necessary competence or knowledge to perform scheduled oil services without causing damage.

The “circular contact” used as evidence by Subaru UK as causing the damage is a necessity during every oil change. By its very nature, for a bolt to form a seal, circular contact has to happen.

I asked Subaru UK to explain how an oil change can be performed without circular contact occurring.

They refused to comment on this, but did reply “if there is contact with the sump which removes any anti-corrosion coating, then this coating should be repaired to prevent corrosion from occurring”

According to Subaru UK, the implication is that the sump must be re-painted after every oil change.

Subaru technicians must be unaware of this oil change guidance, or the rust could not have occurred. Therefore, on the basis of Subaru’s own argument, they have admitted liability for the failure.

Corrosion aside, in one year of owning a (full Subaru service history), low mileage 4 year old Forester, the following has occurred:

Touchscreen infotainment system is frozen 90% of the time, or freezes randomly. It also changes stations and presses its own buttons randomly. Subaru America have been subject to various successful class action lawsuits relating to the system, which is potentially dangerously distracting. Subaru UK does not acknowledge a problem.

Rear coil springs fractured. Subarus are marketed as ruggedly capable off-road vehicles and yet the springs are easily broken. Again, this is a known (potentially dangerous) recall issue worldwide relating to corrosion, but not acknowledged by Subaru UK.

Other problems are irregular and overly-high idling speeds, randomly in-operational indicators, and impossibly jerky low gear changes.

The Forester is expensive to service due to the boxer engine layout, which makes working on them problematic and time consuming.

Because spare parts are imported from Japan via Subaru UK, they are extremely expensive (around double more mainstream brands). I was quoted almost £2,000 for a replacement clutch at a franchised Subaru dealer.

If you are thinking of buying a used or new Subaru, make sure you research the faults outlined above before making a commitment, and check out the various lawsuits relating to these and other problems first.