sunriseslots.com Opiniones 202

Nov 8\24

I placed a BTC withdrawal on October 9th, it got approved on October 21st and now I am getting the run around of slow payment processing. I withdrew this month from 2 other Inclave Casinos (Ruby Slots/Captain Jack) using Coindraw LTC option and was paid out in 5 days.
Latest email reply...

Hope all is well today
Our apologies for any inconvenience caused. I will escalate your case in hopes to get things moving along on this payment.
As soon as we get any updates we will let you know right away.
Best Regards
Allison

Update Nov 9/24

Sent a email with screen shots of a couple of the other complaint's and said maybe a class action was in order. My withdrawal was in my BTC wallet within an hr, with no fees taken.

This is the worst Casino out there. They’re the biggest scam and crooks, I tried to withdraw my $3000 and they never ever paid me out. Everything they requested I provided and they kept giving me the runaround by finding any BS excuses. One customer service doesn’t look better than another stay away from the side. It’s a waste of time and it’s the worst ever. I have filed a complaint with the game commission and my attorney is also involved in this matter.

Another Casino who doesn’t pay their customers when they win
Made a withdrawal request on September 13th 2024.
26 business days later and 38 total days later same answer from Nathen Garcia, in their financial department. We are experiencing delays with our payment provider.

They suggest that they take your money you won and then send it somewhere so that payment provider can then send it out to you.
How stupid do you think people are. So you pay double fees, JUST STOP.
Let’s just say they are telling the truth, what delays is your payment provider experiencing ? Are you using a different method OR THE ONLY METHOD YOU CAN USE, the blockchain to send crypto ? No you’re not and the blockchain is working fine. And when it’s not working fine you can experience longer then usual send and receive times and we’re talking about 20 min to an hour when I say longer. And that’s because an unusual amount of transactions are going on at that time.
The same method that Sunrise casino uses to take customers money and process that money in minutes. But when a customer wins that same process takes them 4 - 5 - 6 weeks or longer if they even do pay, which they have not paid me yet.

SUNRISE DOES NOT PAY THEIR CUSTOMERS DO NOT GIVE THEM YOUR MONEY.

I

This is a straight scam and lies. Absolutely do not waste your time and especially do not waste your money. I have waited for over a month on 100 dollars and they have no answers about when I will get it. They send a generic BS email every single time. They need to be shut down!! DO NOT SPEND YOUR MONEY WITH THEM!!! THEY ARE THIEVES!!

I won $300 on the 8th of September it was approved on the 17th here it is going on the 3rd of October nothing still.. they said 7 - 10 business days for approval and another 7-10 business days for them to send it out and if I didn't have it by the 2nd to get in touch with them and did that and they said whenever they get the approval I'll be the 1st to know like yall rude for all the wrong reasons LET US PLAY WITH YOUR MONEY AND SEE HOW HAPPY YALL ARE. THEY WILL NEVER GET A DIME OUT OF ME AGAIN UNLESS I GET MY MONEY WITHIN THE NEXT HOUR AND ITS ALREADY 6P...

Well I just hit for $12,832 then came on here and see all these negative ratings....I really hope it goes well for me, I really need this money badly just like everyone else these days I'm sure....wish me luck

Update 9/30- still no payment. They are still telling me to be patient. I have been very patient. I do believe I am getting scammed.

Username: wn5e9a7pm4

I won 5k at the end of July. I had to split it up into 2 checks due to the amount. I received the first check in the mail in the allotted time. Same day same withdrawal same amount til this day almost 2 months later I still have not received payment. They keep telling me to be patient. I believe I have. No tracking number. They said once it goes to the third party for payment which was on 8/29 that they have no access to the information. I find it hard to believe they have no contact with the place that sends out payments for them. I call BS . All I want are my winnings. You take my deposits fast enough. Please pay at a decent timeframe. It is frustrating and I will not pay with this site again

Been waiting over a month for my payout I think they do it to make people give up they sure took my money with ease though I will change review if I'm ever paid but they keep giving me the run around actually none of their sister partners has paid and I'm not adding anymore money until they do you want us to follow the terms but make sure you put terms in place to cover every angle for you if I knew this I would have never made a deposit it's not right you put all this fine print just to make people give up this is the only company that does this and no company will make it in long run doing this you have forgot customers is what pays your bills this is why your revenue is 5 million but you can't even pay the most simple payouts ill contact family attorney at end of month if I haven't received payment it's the only way they will do something

They took away all the money I won asap quick.. they are straight up punks

I already made several deposit in the thousands now that I won 23,000 thousand they make it so hard to withdrawal from here never seen nothing like it and then have you not knowing when you’ll get cashed out I gave up on this joke of a casino site ripped me off wish I was out there in Nigeria that should of been red flag

This is the worse casino yet. Going on 2 months since my approval for payout . I've yet to receive my winnings. Keep getting the same thing told to me. Sad sad casino.

It’s not just sunrise but it’s all inclave casino games I had $500 worth of non deposit free chips & spins winnings in different casinos websites but was denied my withdraws because they said I token too many back to back free bonus chips/spins that’s against the rules they tell me but I don’t remember doing that plus if it’s not allowed why not just block peoples from doing it, So all that afford playing through $10,000 plus for days just to get slap in the face their bonus rules aren’t transparent at all and very unfair just another scam system!

Requested a withdrawal on June 25th and it's been "escalated " like a dozen times now. Whole thing seems to be fake and I most likely won't be getting my $900. I was so patient with them for 2 whole months but when other casinos pay overnight or same day, there no excuse.

UPDATE: I am pleased to announce that I have received my withdrawal of $900. The date it was approved was (7/4) and was sent out officially on (7/23). Almost 3 months for a withdrawal. Do not play on here I might be one of the lucky ones.

After several hours I won $583 and continued playing and my money quickly disappeared. I have sent several messages to customer service but no response. There is no way to contact them.
Luego de varias horas gané $583 y continue jugando y rapidamente desaparecio mi dinero. Le he enviado varios mensajes a costumer service pero ninguna respuesta. No hay forma de contactar con ellos.

Sunrise Slots closed my account and kept my deposit money the second I completed the verification process to claim the maximum bonus payout amount of $400!

The second after I submitted my last verification document allowing me to withdraw the $400 Bonus plus the mandatory deposit, I message flashed across the screen saying that my account had been closed and Sunrise has the rights to cancel any account for any reason, ultimately without any reason, at all and will keep your so-called "no risk deposit.

As they write, "We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers." According to that passage, they reserve the right to cancel any account at anytime they choose for not any reason, but for actually no reason at all. This sounds like nothing more than a scammer using a bunch of clever sounding rules avoid paying legitimate winners their rightful winnings but goes so far as to actually keep your private funds which are mandatory to deposit and called "no-risk." New Players, do not sign up here at Sunrise Slots. PS, I opened a new account completely unattached from my old one, and the same exact thing happened again! They closed my account after I turned in the last verification document, kept my deposit, and left me with zero recourse to recover as they ban your login from the website and receive an error message saying, "Oops, something bad happened. And if you are signed up with Inclave, these A-holes don't just block you from their site, they block you from logging into every casino site within Inclave that uses your email. Nice, huh?

I can not believe how long its taking for what was supposed to be an instant payout. It's been almost a month and I'm still waiting. I'm not sure its ever gonna get to me.

I think we should start a law suit against Sunrise slots. They kept my first winnings of 150.00 said I was given too many free coins now they give ever damn excuse not to pay people on their withdrawals

Been waiting for almost Two months for payment, and then I get logged out from the site and can’t log back in. You guys owe me 700 dollars

Run people run. I have been waiting since July 19th for 2500 dollars evey single day I am told the same thing. Sorry we will escalate it for you. Everything is the finance departments problem. I screenshot every conversation I wish I could post them on here. They are scam artists so be careful.

If only I can give it a negative star! I invested a lot of $$ and when I won $2000, they took forever to approve my withdraw. All my verification was approve as well. I asked for a check and they told me only wire transfer so I had to submit more info on my bank account. Still find every reason to reject my winning. I spoke to so many operators and it’s all BS! Back to square 1. They are so easy to take your $ and will not pay you! I will no longer spend a penny here ever again and I do wish I was warned and saw all these bad reviews before having them scamming me! Beware everyone! Don’t play here! Great slot games but horrible site to play when it comes to withdrawing.