Lovely holiday place very basic but spotlessly clean could not fault it .every think you needed pool etc and on day of travel shower room clean and staff friendly only one thing the transfer from hote... Ver más
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Consulta las opiniones de los clientes
When I had booked the holiday, I went back to the site to look at the hotel again, and saw the price was£200 cheaper I am now going to see if a cam get a price drop .I phoned but they said no pric... Ver más
good choice of resorts and hotels lots if options for board type and flights . booking process was straight forward lets just see how smoothly it all goes and if the descriptions and information pr... Ver más
La empresa ha respondido
Cheap holiday easy booking. Flights. Seperate. Transfers. Had a problem with my bookings. It was easily sorted I've book with Sunshine quite a lot now. Highly recommend....
La empresa ha respondido
Información sobre la empresa
Sobre Sunshine Holidays
Escrito por la empresa
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Escrito por la empresa
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Información de contacto
Reino Unido
- www.sunshine.co.uk
4,2
Muy bueno
14 mil opiniones
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Here we are 5 weeks later after being…
Here we are 5 weeks later after being defrauded £4100 by this company. No phone number, no customer service human. Only Bots to communicate with. 6 HOURS on bots! Absolutely useless.
They have my have my email and telephone number. They requsted it. No response!
Our experience they are quick to take your money, but do not deliver on the gooods and services they have promised. They become uncontactable. BEWARE!
16 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Easy to book a package holiday and…
Easy to book a package holiday and great price
12 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Tracey! Great news 😊 The Team at Sunshine Holidays
The catty cat garden Hotal was awful…
The catty cat garden Hotal was awful there put us in 3 rooms on different floors. Hotal in need of repairs bathroom was black with mould and food was horrible we only ate 1 day after that we are out.I wouldn't called it all inclusive no ice room for kids or any treats staff speak very rude. Just wanted to sell us anything and everything. When we said we already sorted are expeditions out was told to cancel them when we refused there become more rude towards us didn't feel very welcomed at all. There where no entertainment or anything to do for the kids we are glad to spend all are time out the hotel and very glad we only book a weekend there. One of the worst hotal we stayed at
12 de julio de 2026
Respuesta de Sunshine Holidays
Hi There,
Thank you for taking the time to share your experience with us. We're sorry to hear that your stay at the Catty Cat Garden Hotel did not fully meet your expectations.
We appreciate your feedback regarding various aspects of your visit, including your accommodation, dining experience, facilities, and overall service.
Guest feedback is incredibly valuable to us, as it helps us identify opportunities to enhance the experience we provide.
If you would like to share any additional details or have any questions, we would be delighted to hear from you.
Thank you once again for choosing to travel with us. We hope to have the opportunity to welcome you again in the future.
Thanks
The Sunshine Team.
Return transfer did not arrive and the…
Return transfer did not arrive and the transfer office lied to me stating the driver stopped and we were not there. Sending a complaint in separately
14 de julio de 2026
Respuesta de Sunshine Holidays
Hi,
Thank you for reaching out to us and sharing your experience.
We are really sorry to hear about the inconvenience you have experienced with your return transfers. We understand how frustrating this must have been for you.
We’re particularly disappointed to hear about the lack of support you received from the transfer provider office. This is not the experience we expect our customers to have, and we will be raising this with the supplier involved.
We have reached out to you for some further details in order to assist you with this matter. Please be assured that we take these matters seriously, and we will work to ensure that your complaint is investigated thoroughly.
Thank you for bringing this to our attention and again, we apologise for the disruption to your journey.
Thanks,
The Sunshine Team.
Easy to use and great comms
14 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Christopher — The Sunshine Holidays team
Really difficult to get in touch with…
Really difficult to get in touch with Sunshine via their online chat / WhatsApp, waited for hours and hours. Told by them that finding parasites (worms) in our hotel food was something we needed to take up with the hotel. I filled in a form at reception and eventually heard back from the Hotel Director to basically say that no one had got sick and there was nothing more for them to do. The receptionist told me to contact Sunshine as she thought they could put a bit more pressure on the hotel to change their policies etc. Sunshine were incredibly difficult to contact / get a reply from and when they did reply they weren’t very helpful atall.
13 de julio de 2026
Respuesta de Sunshine Holidays
Hi,
Thank you for sharing your feedback. We are truly sorry to hear about your experience at the hotel and the distress this must have caused during your holiday. Finding parasites in food is completely unacceptable, and we understand why you expected a swift response from both us and the hotel on this matter.
As food hygiene matters are directly managed by the hotel we are glad to hear you raised this with the hotel director, though we're sorry to hear the response was not what you had hoped for. We hold our hotel suppliers to quality and safety standards so we are sorry to hear this didn't happen during your holiday.
We regret that our response time fell short of expectations and that you felt unsupported when trying to resolve this issue with the hotel.
We have reached out to you for some further details so that we can look into this further. Please feel free to reply to the email or contact us via Live chat so we can discuss further.
Thanks
Sunshine Team
Holidays 😄
Using Sunshine for many a year and never had a problem 😄
Great company who make it easy to book a holiday with no hassles 😄
13 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Robert — we're so pleased you've trusted us for so many years. Glad bookings stay hassle-free 😄 Warm wishes, The Team at Sunshine Holidays
Always find cheaper holidays through…
Always find cheaper holidays through Sunshine and excellent customer service if required
10 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Tracey — delighted we could help ☀️ The Team at Sunshine Holidays
Great communication and service
12 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Hayley — delighted our communication and service hit the mark. Hope to help with your next trip 😊
The Team at Sunshine Holidays
Found accommodation along with flights…
Found accommodation along with flights easy
13 de julio de 2026
Respuesta de Sunshine Holidays
Thanks Lesley — glad! Sunshine Holidays Team 😊
Value for money
Being able to pay in monthly instalments is great. Holidays are always competitively priced too.
13 de julio de 2026
Respuesta de Sunshine Holidays
Thanks — glad instalments and prices worked for you 😊 The Team at Sunshine Holidays
I can only comment on the booking…
I can only comment on the booking process and price, as I’ve not yet been on the holiday or got to the nitty-gritty, in terms of flight, transfer, accommodation, et cetera.
So, the whole booking process is so easy, you pick a departure airport close to you, pick your destination, pick your flights, accommodation and any other extras. Then you simply pay. Various payment methods are accepted, including instalments. I paid in one go, easy peasy.
In relation to price, in all honesty, I saved over £600 on the exact same deal on other tour operator sites/travel agents.
Yes, there are more fiddly bits to the process. Yes, you do have to do some of the work yourself. But all in all so far, so good.
I am just hoping the holiday experience is as easy and stress free as the booking process.
13 de julio de 2026
Respuesta de Sunshine Holidays
Hi Mark,
Thank you for taking the time to share your experience with us!
We're delighted to hear that you found the booking process straightforward and easy to use, and that you were able to secure such great value for your holiday. It's fantastic to know our flexible payment options and range of holiday choices helped you find the perfect trip.
We really appreciate your comments about the booking journey, and we're pleased it's been a positive experience so far. We hope everything continues to run smoothly, and that your holiday is just as enjoyable and stress-free as you've anticipated.
We wish you a fantastic holiday and hope you have an amazing time creating some wonderful memories! ☀️✈️ - Sunshine Holidays.
Another week another none response from…
Another week another none response from these thieving scam of holiday company! No telephone number no response to my emails that I have sent over and over. Stonewalled completely. DO NOT BOOK, food was horrendous, cockroaches 🪳 on site everywhere in our room and flooded the entire hotel, serious pest control issue. Rats in the pool. My husband was so ill and came up with a terrible rash it was one of the worst times of my life. There was no one on site from the company to speak to or a telephone number to call the local pharmacy lady gave us tablets to try and calm my husband reaction down. He could have died all because he went for a swim in the water that they had put chemicals in to get rid of the 🐀 rats that were found in the pool dead. I will be back to name and shame the hotel if I don’t hear back!!! You’re a disgrace
19 de mayo de 2026
Opinión espontánea
Respuesta de Sunshine Holidays
Hi Rachel,
We're very sorry to read about your experience and are concerned by the serious issues you've described.
The health and safety of our customers is extremely important to us, and we'd never want anyone to return from holiday feeling this way. We're sorry to hear that your husband became unwell and that you were unhappy with the accommodation and the support you received while you were away.
We'd like the opportunity to investigate the concerns you've raised, including those relating to the hotel, your attempts to contact us, and the handling of your complaint. If you've already been in touch with us, please be assured that your case will be reviewed as part of our complaints process. If not, please send us your booking reference and any supporting information so we can look into this fully.
We also apologise if you've found it difficult to reach us or haven't received the communication you expected. We understand how frustrating this must have been and appreciate you bringing it to our attention.
We'd like the chance to investigate your experience thoroughly and respond to your concerns directly. - On The Beach.
Easy straightforward process
Easy straightforward process. Good information on holidays. I always use Sunshine.
12 de julio de 2026
Respuesta de Sunshine Holidays
Hi Alan :),
Thank you for your lovely review!
We're so pleased to hear you find our booking process easy and straightforward, and that the information we provide helps you choose the right holiday. It's especially rewarding to know we're your go-to choice when booking your trips.
We really appreciate your continued support and look forward to helping you book many more holidays in the future. Thanks again for choosing Sunshine Holidays! - Sunshine Holidays.
The hotel amazing destination fantastic…
The hotel amazing destination fantastic however wizz air shocking flight delayed by 2 hours 45 minutes on way home then a passenger who threatened to blow the plane up on the way home never fly wizz air
9 de julio de 2026
Respuesta de Sunshine Holidays
Hi Paul :D,
Thank you for taking the time to share your feedback. We're delighted to hear you had an amazing holiday and enjoyed both your hotel and destination.
We're sorry to hear that your return journey didn't end on the same positive note. We understand how frustrating a lengthy flight delay can be, and we appreciate that the incident involving another passenger must have been very unsettling. The safety and security of passengers is always the airline's top priority, and situations of this nature are handled in line with strict aviation procedures.
We appreciate you sharing your experience and hope that, despite the disruption to your journey home, you were able to make some wonderful memories during your holiday. We hope to welcome you again in the future for a smoother travel experience. - On The Beach.
Great company
Great company, used quite a few times. Very competitive pricing and a great range of holidays. Easy to book and search. Would recommend.
10 de julio de 2026
Respuesta de Sunshine Holidays
Hi Claudia,
Thank you for your fantastic review!
We're delighted to hear you've chosen to book with us on several occasions and that you've found our prices competitive and our website easy to use. It's great to know that our wide range of holidays has helped you find the right trips time and time again.
Your recommendation means a lot to us, and we really appreciate your continued support. We look forward to helping you book many more fantastic holidays in the future! - Sunshine Holidays.
GOOD VALUE HOLIDAYS
THERE ARE PLENTY OF HOTELS TO CHOOSE FROM AND THE PRICES ARE VERY COMPETITIVE WHEN COMPARING WITH OTHER HOLIDAY COMPANIES.
THE ONLY REQUEST THAT I HAVE ARE THAT IF THERE IS A QUERY , IT IS DIFFICULT OR IMPOSSIBLE TO SPEAK TO A "LIVE" PERSON
12 de julio de 2026
Respuesta de Sunshine Holidays
Hi Bernard :),
Thank you for taking the time to leave us a review.
We're really pleased to hear you've found our range of hotels extensive and our prices competitive when compared with other holiday companies.
We also appreciate your feedback regarding contacting us. We understand that there are times when speaking to a member of our team is the preferred option, and we're sorry if you've found this difficult. Your comments are valuable and will be shared with the relevant teams as we continue to review and improve the support we provide to our customers.
Thank you again for your feedback, and we hope you have a wonderful holiday! - Sunshine Holidays.
We have booked lots of holidays through…
We have booked lots of holidays through sunshine holidays and have never had a problem. They are cheaper than other travel sites and you can book flights to suit you. Wouldn't go anywhere else
8 de julio de 2026
Respuesta de Sunshine Holidays
Hi Janet :D,
Thank you so much for your wonderful review!
We're delighted to hear you've booked so many holidays with us and that each experience has gone smoothly. It's fantastic to know you value our competitive prices and the flexibility to choose the flights that suit you best.
Your continued loyalty and kind words mean a great deal to us. Thank you for choosing Sunshine Holidays—we look forward to helping you book many more memorable holidays in the years to come! - Sunshine Holidays.
Customer service absolutely disgraceful
Customer service absolutely disgraceful.
We are booked to travel in August to Fuerteventura Castillo beach. We have become really concerned that the reviews are stating regular room invasions and robberies 16 in one night. When through to an advisor really unhelpful. Reviews not always true? Read them then not everyone can be lying?? I asked to have a hotel change which on the beach (sister company) did for me no problem when similar situation two years ago with bad reviews in fact they contacted us!!!
This time only option is to pay £2500 to change hotels or cancel. Flights no refundable obviously😡😡
You have a duty of care to keep your passengers safe. I understand people’s opinion of food quality or cleanliness is subjective however being robbed while you sleep is not subjective.
Absolutely disgusted with the level of support and will most certainly never ever book with you again.
10 de julio de 2026
Opinión espontánea
Respuesta de Sunshine Holidays
Hi Paul,
We're sorry to read about your experience and understand why the reviews you've seen have caused you concern ahead of your holiday.
The safety and wellbeing of our customers is very important to us. While online reviews can provide a range of personal experiences, we're unable to verify individual reports, and we work closely with our accommodation providers to ensure they meet the standards expected of them. If we become aware of any verified issues that present a risk to our customers, we take them seriously and review them with the relevant suppliers.
We're sorry to hear you were disappointed with the support you received when discussing your options. Any costs associated with changing accommodation are determined by the availability and pricing at the time the amendment is requested, and we're sorry if this wasn't the outcome you were hoping for.
We appreciate you taking the time to share your feedback, as it helps us identify where we can improve both our service and communication. If you'd like us to review your booking and the advice you've been given, please send us your booking reference via private message or through our Customer Service team, and we'll be happy to take another look. - On The Beach.
Amazing company to book with
Amazing company to book with. Price is always the best!! Website is easy to use and clear instructions. My go to holiday site
10 de julio de 2026
Respuesta de Sunshine Holidays
Hey Sal,
Thank you for your amazing review!
We're thrilled to hear that you consistently find our prices to be among the best and that you enjoy using our website. Making it easy to search, book, and plan your holiday is exactly what we aim for, so it's wonderful to know we've delivered that for you.
It's especially rewarding to hear we've become your go-to holiday site. Thank you for your support—we really appreciate it and look forward to helping you book your next getaway! - Sunshine Holidays.
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