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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

There are many supercard offers included such as free holidays, flight ticket. In addition it allows me to save many £s in shopping as it covers many super markets and fashion stores. Only annoying th... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Supercard is really great to save money. I recommend people to buy it. But it has a lot of problem which I'm facing. 1. Suddenly card stop working for redemption. 2. Discount % going down rapidl... Ver más

Valorada con 4 estrellas sobre 5

Every penny counts! Saving money on your purchases with the Supercard Discounts is really awesome! Thanks for helping, Supercard. I would really appreciate if you could consider more offers by bringin... Ver más

Valorada con 4 estrellas sobre 5

Supercard is a lovely membership where you can save a lot of money on brands as well as amazing travel perks. Customer service are always there for you and are always looking to improve their serv... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de marketing y medios de comunicación

Información proporcionada por diversas fuentes externas

Supercard is a brand new type of membership scheme, packed with proper discounts and genuine freebies across some of the UK’s best-known brands. Restaurants, shops, theme parks, gyms... the lifestyle you deserve has never been so affordable.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

795 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(795)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Works as advertised

Works as advertised. Used my membership to purchase a discount gift card at a retailer. Received gift card within a few minutes. Happy with the variety of outlets offered. One suggestion would be to improve the iPhone app as it looks and feels outdated. Website works well.

17 de septiembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Supercard membership

Supercard is a lovely membership where you can save a lot of money on brands as well as amazing travel perks.

Customer service are always there for you and are always looking to improve their services and really care about you as their customers. I have been a member now for four months and am really enjoying the discounts and savings. I am looking forward to staying at the Marriott Hotel in York next month courtesy free from the Supercard team. It's absolutely amazing. I'd recommend anyone to sign up. You won't be disappointed.

30 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hey Rhian,

Thank you so much for your fantastic feedback. It’s great to hear so many of our customers are finding Supercard so valuable and that our customer service has been so useful for you.

Have a great day!

Thanks,

Sophia B

Valorada con 5 estrellas sobre 5

I just started using my card and…

I just started using my card and enjoying it
Thanks

25 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Ayesha,

Thank you for leaving us such a great review. Our team are happy to hear you are enjoying Supercard Black!

Many thanks,

Anne W

Valorada con 2 estrellas sobre 5

Mixed feelings for this company

Mixed feelings for this company. They mananged to get my elderly mother to take out a card which she didn't need and will never use as she is housebound and suffers with dementia. It took a while to get trhrough to them on the phone but in the end I did get to talk to a woman who was understanding and could see thst the card hadn't been activated or used. When I expalined the situation she said that they would make a full refund which they did and the money came through promptly. However my mother is registered with the TPS so they should never of contacted her in the first place.

27 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Nelle
Thank you for your feedback.
We are glad that your query was dealt with promptly by our customer service team and you have received a refund. We have implemented some additional changes, based on your feedback. Your mother is on our do not contact list she will not receive further communication from us.
Should you have any further questions, please do not hesitate to contact us our email address is hello@mysupercard.co.uk
Kind regards
Jack M

Valorada con 1 estrellas sobre 5

AVOID TERRIBLE SALES TACTICS

AVOID Cold Called saying that during the cost of living crisis we need more money ! The call from this company was trying to give me a discount card for the postage price of £2.99 - no mention of the £100’s of go to fees if you didn’t cancel . I said it’s a scam . Call agent then put me onto her supervisor who was very insistent and argumentative that it wasn’t a scam and assured me that you could cancel at any time , you will be given a number and an e mail address . I read the reviews on here to her and challenged her as to why they fees have not been mentioned . Nothing was mentioned until I said it ! I know from a professional capacity it’s not that easy once they have your credit card details . Cancelling will be very hard and stressful !!! My offer of sending the cash for the postage was rejected - of course it was , they wont have my credit card then ! I know this is a genuine card but their sales tactics are a complete shambles you 100% should be told the fees at the start of the call for the card before any discounts ! The supervisor proceeded to say that she will listen to the call back and if the agent had not her job properly she will be sacked - doesn’t matter that she’s a single mother she will still be sacked - such a professional company AVOID

25 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Carol
Thank you for your feedback and we are sorry to hear you feel this way.
We have received your details you shared, and our concierge team are keen to speak to you so we can investigate this further and work together for a resolution. We have implemented some additional training and changes, based on your feedback, with how our sales team to respond to your queries.
Should you have any further questions, please do not hesitate to contact us our email address is hello@mysupercard.co.uk.
We look forward to speaking to you soon.
Kind regards,
Jack M

Valorada con 4 estrellas sobre 5

Great customer service and value for money

Really helpful in arranging my return flights to Iceland. Customer services team were very helpful and friendly. There was slight hiccup with membership but that was promptly resolved.

19 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Serah,

Thank you for wonderful review. We are glad the membership issue was sorted. Please reach out if you need anything else from us!

Many thanks,

Sophia B

Valorada con 5 estrellas sobre 5

I have enjoyed the accommodation and…

I have enjoyed the accommodation and flights I get every year.

23 de septiembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Janos,

Our team are really pleased you are enjoying the many perks of owning a Supercard Black membership!

Have a great day.

Thanks,

Jason O

Valorada con 1 estrellas sobre 5

Cold calling

Cold calling - from a Bolton Number, but stated they were in London- didn't like me questioning - stated they were calling from smartsavingsuk and i could get a Supercard Black for £2.99 - however on looking on website it is a £299.99 charge annually. I apparently i'm eligible and they would give a a £40.00 payment off my gas/electric bill. As i live in a high cost area, and this is to help with cost of living. I asked if this was a gov scheme, and he got shirty with me, and just wanted me to make a payment.
They wanted me to give all my card details over the phone, i refused and they sent me an email to make a payment. I put the phone down, as it was a different company and they were pushing for money.
It sounded like this person was putting on a posh accent, and they whole thing screamed scam. I've never heard of this company before

24 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello GMurphy
Thank you for your feedback and we are sorry to hear you feel this way.
We have requested for you to share your details, if you could please kindly confirm via Trustpilot or via email your, postcode and membership ID (if you have it available).
However, we would really appreciate it if you would reach out to us as we have implemented some additional training and changes, based on your feedback, with our sales team.
Our email address is hello@mysupercard.co.uk.
Kind regards,
Sophia B

Valorada con 5 estrellas sobre 5

Supercard! Super Team! Superb!

Supercard are a great team, always friendly and helpful but more importantly solve any problems or queries really quickly.
The whole discount card and travel perks are easy to use and offer fabulous value for money.
Everyone should be a member, it’s Win Win every time.

24 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hey Joanne,

Thanks for leaving us your valuable feedback. It’s great you’re enjoying the many perks of Supercard Black and you’ve found our team helpful.

We hope you had a lovely stay in the hotel our concierge team booked for you earlier this month!

Many thanks,

Jack M

Valorada con 5 estrellas sobre 5

I got this card free from my broadband…

I got this card free from my broadband provider and I have used it a couple of times for a discount. It would be better if you could get a discount code without buying a gift card and if the discounts were a little more as they are quite small.

23 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hi Karen,

Thanks for leaving us your valuable feedback. I’ll make sure this gets passed on to our products team. We are so pleased so many of our customers are making good use of the discounts offered with your Supercard Black membership.

Many thanks,

Caitlyn G

Valorada con 1 estrellas sobre 5

Be Cautious and do your homework before signing up.

The sales team on my 'cold' call were so cagey. First told me you can use online, then it cant when I challenged it based on another review on TP. Price given was £1.99 to have the card delivered. Next man then said it was £199 a year. clever play on words to get you to give you the bank card details.

Doesn't fill you with confidence when one person says one thing and someone else says something different. Reviews show small discounts with little benefits, which I mentioned on our call. Tried to re-direct me away from Trustpilot and onto their own website... which in itself shows they have no confidence in their brand or selling ability. I have declined their offer and wouldn't share my card details with a cold caller.

20 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Suzanne
Thank you for your feedback and we are sorry to hear you feel this way.
We have implemented some additional training and changes, based on your feedback, with our sales team and would really appreciate it if you would reach out to us so we can discuss this with you, investigate further and action accordingly.
We have requested for you to share your details, if you could please kindly confirm via Trustpilot or via email your, postcode and membership ID (if you have it available).
Our email address is hello@mysupercard.co.uk.
Kind regards,
Jason O

Valorada con 5 estrellas sobre 5

I got Supercard from my internet…

I got Supercard from my internet provider. I use it frequently to avail discounts on gift card and everyday purchases. Very easy to use. Highly recommend! Just need to remember to use it.

20 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hey Amit,

Thank you for leaving such a positive review! It’s great to hear our customers are finding Supercard easy to use and so valuable.

Many thanks

Caitlyn G

Valorada con 5 estrellas sobre 5

Every little bit helps

It ain't a huge discount but every little helps, would be better if you could Just activate discount without having to buy a e-gift. Having a physical card that you can scan to get the same discount.

20 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello,

Thank you for your feedback. I will pass this onto our products review team now. It’s great that you are still using the valuable discounts that come with Supercard Black.

Have a lovely day!

Many thanks,

Sophia B

Valorada con 4 estrellas sobre 5

Easy to use, was hoping for larger discounts!

Very easy to buy gift cards at a discount. The e-gift cards get sent through by email and you can save them on your phone to use in store. Discounts for the main supermarkets are around 2.5-3.5% - I was hoping for larger discounts. Some of the supermarket discounts are only valid in-store (eg Sainsburys, Tescos). Discounts for coffee and restaurants chains are larger, around 8.5% to 10.5%.

19 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello,

Thank you for your fantastic feedback. I will make sure this is sent over to the products team so they can take this review onboard.

Many thanks,

Jason O

Valorada con 5 estrellas sobre 5

SuperCard Is A True Life Changer And Life Saver.

My SuperConcierge Sarah Brown was so super amazing and very helpful. She delivered for me in a timely manner as well. I am very grateful for Super Card as it is a life saver.

16 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hey Anastasia,

It’s great that you are enjoying Supercard Black so much and found our concierge team so helpful!

Hope you have a great day.

Many thanks,

Sophia B

Valorada con 3 estrellas sobre 5

Overall Supercard is alright, however..

Overall Supercard is alright, however the discounts seem to be just marginally worse then most other discount perk companies apps etc, like many people, my friend's work has given him free access to a perks gift card scheme and more than 9 times out of 10 his discounts seem to be better than mine. What I'm trying to say is Supercard is okay but at the end of the day it is a paid service that has worse discounts than (from my experience) free perk schemes work places. Supercard need to up there discounts.

16 de octubre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello,

Thank you for providing us with your valuable feedback. Our team at Supercard are constantly trying to improve the discounts we offer to our customers, so I will pass this review onto our products team.

Many thanks,

Caitlyn G

Valorada con 5 estrellas sobre 5

Excellent card with great benefits

Very good benefits. Easy to use. The discount at the apple store is great. I would recommend this card.

It would nice to be able to search for retailers on the website.

25 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great way to get discounts

I got Supercard from my internet provider. I use it frequently to avail discounts on gift card and everyday purchases. Very easy to use. Highly recommend!

23 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Saving where ever we can!

We are enjoying benefiting from discounts on supermarket and clothing stores. We are hoping that more supermarkets will be added which will be super amazing!

9 de octubre de 2023
Opinión espontánea

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