Superdry AU Opiniones 

4346
•
TrustScore: 1 sobre 5

1,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Ver más

Valorada con 1 estrellas sobre 5

Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Ver más

Valorada con 1 estrellas sobre 5

Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Ver más

Valorada con 1 estrellas sobre 5

The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,2

Todas las opiniones

(4346)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Aweful customer service

Aweful customer service. Bought a jacket and wanted to return because it didn't fit. Superdry doesn't have a clear return policy, the Aussie stores say they accept returns in 7 days only whereas online it says we can return in 28 days. Not buying anything online from superdry again.

28 de abril de 2019
Opinión espontánea
Logotipo de Superdry AU

Respuesta de Superdry AU

Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.

Valorada con 5 estrellas sobre 5

I absolutely love Superdry

I absolutely love Superdry, I have ordered a few items on their website, and am impressed how quick they deliver, and the items are well packaged. Thanks Superdry

26 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick service

Quick service! Never had any problems, looking forward to shopping with Superdry in the future. Free shipping is also perfect.

25 de abril de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quick to ship but mystery fee appeared on my credit card

Quick to ship. Love the product. However, I ordered on Superdry AU, a .com.au website (Australian domain name), paid in $AUD, yet when I received my credit card statement there is an additional "overseas txn fee" which I wasn't expecting. I have no idea if txn is for taxation or transaction. Anyway, I expected that on a .com.au website and paying in Australian dollars there shouldn't have been any such fee. Will make me think twice about purchasing again. Just a pity the closed Superdry store is 900kms away.

25 de abril de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor customer service

Delivery time was great & the product is great but that's it.
Customer service is non-existent apparently. I've emailed the company twice & have not received a single response. One was relating to missing data/ orders history in my profile, the other related to a return that I submitted.
Am very reluctant to purchase anything else online from Superdry until I receive confirmation of my return & receipt of the refund.

24 de abril de 2019
Opinión espontánea
Logotipo de Superdry AU

Respuesta de Superdry AU

Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.

Valorada con 1 estrellas sobre 5

Very bad shopping experience

Very bad shopping experience
This is a very very unhappy shopping experience. The clothing is unsuitable. I post it back to get an exchange one in last month. However, after one month, I still do not get the exchanged clothing. I even have not gotten any confirmation mail in my e-mail box. Also, I can not log in Superdry AU with my old account. This is quite funny. I paid for my order, but I got nothing.

23 de abril de 2019
Opinión espontánea
Logotipo de Superdry AU

Respuesta de Superdry AU

Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.

Valorada con 5 estrellas sobre 5

happy customer

I purchased 3 shirts for my husband.
The material feels soft to touch and of good quality.
My husband really likes his shirts, comfortable to wear, fit true to size and look great on
Delivery was great as well, especially considering we live in the Pilbara, everything else seems to take ages, Superdry was here within the week!!!
Will definitely be purchasing from Superdry again!!

Thank you 🙏

22 de abril de 2019
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más