Superdry AU Opiniones 

4346
•
TrustScore: 1 sobre 5

1,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Ver más

Valorada con 1 estrellas sobre 5

Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Ver más

Valorada con 1 estrellas sobre 5

Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Ver más

Valorada con 1 estrellas sobre 5

The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Ver más

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

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1,2

Todas las opiniones

(4346)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Quick to take my money but very poor…

Quick to take my money but very poor return service it has been 2 weeks since I return a shirt for exchange with no conformation or exchange of shirt even after I emailed to find out what or where shirt is but still no reply or return
I sent it registered post with a signature and it was signed for at return depo
I’ve just bought again to see if it would flag
My previous order with return
But no it asked me to voice my opinion instead so again I ask where is my shirt and why has my email been ignored

16 de abril de 2019
Opinión espontánea
Logotipo de Superdry AU

Respuesta de Superdry AU

Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.

Valorada con 5 estrellas sobre 5

Everything was so easy

Everything was so easy. Choosing the right size, ordering, payment. Shipping was super quick. The only problem - hard to choose from such a great range of styles :)

16 de abril de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

The customer service is really the worst

The customer service is really the worst.

Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement.
Its a shame I had to waste $100 getting a jacket from Superdry. I would rather give it out on charity.

Superdry should stop selling stuff in Australia as long as they cant sort the customer service experience. I feel harassed.

14 de abril de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Sizing for women

I have no problem except the sizing for NZ women are small. I ordered an XL. This didn't fit me but fitted my daughter who is usually a size 12.

14 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love super dry!

I love super dry!! Definitely one of the very best companies I’ve ever dealt with. Very efficient service and great quality clothing.

14 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

exchange

I returned an order to Superdry Australia to exchange for a smaller size. There was a small issue with my order that was dealt with through Superdry UK. My issue was resolved within a few days and the staff at Superfry UK were understanding and so quick to resolve my issue. Thank you Superdry UK and Australia.

13 de abril de 2019
Opinión espontánea

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