All the staff members I spoke to where lovely, as well as the order came in quickly and efficient. The order was perfect and I like how you use paper bags for orders.
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Consulta las opiniones de los clientes
Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... Ver más
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... Ver más
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- Tienda de ropa para hombres
- Tienda de abrigos
- Tienda de ropa de calle
- Tienda de ropa para mujeres
Sobre Superdry - Bluewater
Escrito por la empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformación de contacto
Upper Thames Walk, DA9 9ST, Greenhithe, Reino Unido
- 01322 313673
4,7
Excelente
515 opiniones
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i went to exchange my jacet which has…
i went to exchange my jacet which has stiching fault the manage at the shop was totally not helpful and she was so rude
29 de marzo de 2025
Love the music in the shop
Love the music in the shop. Trendy clothes. A bit expensive. Friendly assistants. Love my new jacket!
26 de marzo de 2025
Happy customer
I've never ordered anything online from Superdry before and was happy with the ease of finding what I wanted and was delighted with the fit and quality of the shirt.
3 de febrero de 2025
Helpful staff and great discount in the…
Helpful staff and great discount in the sales. Well made, beautiful clothing
5 de febrero de 2025
Bought as a present for my niece
Bought as a present for my niece. Got excellent advice from your Bluewater with free delivery. Good quality & price. I have a very happy niece! Perfect.
5 de enero de 2025
Excellent service from staff and speedy…
Excellent service from staff and speedy delivery!
2 de enero de 2025
Quick and easy to order online.
Excellent quality clothing. So easy and quick to order online.
30 de diciembre de 2024
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Superdry - Bluewater
Hello Saritha,
Thank you for your 5 star review!
We're so happy to hear your pleased with the quality of your purchase.
We appreciate you taking the time to share your online shopping experience feedback.
Thank you for shopping with us.
Superdry
Excellent calm happy demeaner of the…
Excellent calm happy demeaner of the serving staff
29 de diciembre de 2024
Respuesta de Superdry - Bluewater
Hello Mr Middleton,
Thank you for your kind words!
We're so pleased you enjoyed the friendly and helpful service you received at our Bluewater store. We strive to create a positive and welcoming experience for all our customers.
Thank you for shopping with us.
Superdry
Good quick service at the till.
19 de diciembre de 2024
Assistants very helpful and friendly in…
Assistants very helpful and friendly in Bluewater store.
21 de diciembre de 2024
Fab!
Ordering online was easy and arrived quickly to store where staff dealt with me fast & efficiently
9 de diciembre de 2024
Respuesta de Superdry - Bluewater
Hello,
Thank you for your kind review!
We're so glad to hear you had a positive experience ordering online and picking up your purchase in store. We strive to make the process as smooth and efficient as possible for our customers.
We hope you have a fantastic Christmas,
Superdry
I ordered an item in the store online
I ordered an item in the store online - as it wasn’t in stock. I have still to receive the item as third party courier never delivered despite leaving a card saying all delivered! I’m now stuck unable to contact either superdry or courier - and despite many phone calls I am unable to speak to a human or resolve the missing item. So now out of pocket with no item delivered. I am hoping, having returned and spoken to assistant manager of the store, I can resolve this. Becuase all parties have received payment for something I have yet to receive!
8 de diciembre de 2024
Staff helpful but availability not great
Online purchase not available in store so had to guess on sizing. Trousers too big. Very happy to simply return to store and reorder, staff very helpful.
Disappointed that length and waist I needed was not available.
I will need to pay a tailor to take up the trouser length
25 de noviembre de 2024
Respuesta de Superdry - Bluewater
Hello,
We understand your frustration with the sizing discrepancy between online and in-store availability.
We appreciate your positive experience with our staff and their helpfulness during your return. We strive to ensure consistent sizing across all channels and will take your feedback into consideration as we continue to improve our offerings.
Thank you for the feedback,
Superdry
Buying a clothes for my daughter
Good customer service, good environment, helpful people, overall very happy
26 de noviembre de 2024
The best coat I’ve ever bought
The best coat I’ve ever bought, in Aray of colours. Shop staff very helpful
25 de noviembre de 2024
Respuesta de Superdry - Bluewater
Hello,
Thank you for your kind words!
We're thrilled to hear you love your new coat and that our Bluewater store staff were able to help you find the perfect one.
We appreciate you taking the time to share your experience and thank you for shopping with us.
Superdry.
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