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Superdry - Croydon Opiniones 

186
TrustScore: 4.5 sobre 5

4,5

Unit 153-155 Whitgift Centre, CR0 1UT Croydon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly and welcoming staff, greeted as soon as I walked in. The young lady asked if she could assist me with anything. I informed her I was there to collect an order which she kindly went to co... Ver más

Valorada con 1 estrellas sobre 5

I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have... Ver más

Valorada con 5 estrellas sobre 5

This was a very unexpected purchase and I'm VERY happy with it! I am now too hot at times but the lady at the till did warn me that she has the same coat and it doesn't require to wear layers of clot... Ver más

Valorada con 5 estrellas sobre 5

Ordered this item for a second time after changing my mind and then changing it again! Great quality winter jumper at an affordable price! High quality apparel. Went in store to collect this online... Ver más


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa para hombres
  3. Tienda de abrigos
  4. Tienda de ropa de calle
  5. Tienda de ropa para mujeres

Sobre Superdry - Croydon

Escrito por la empresa

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Información de contacto

  • Unit 153-155 Whitgift Centre, CR0 1UT, Croydon, Reino Unido

  • 02086 804461

4,5

Excelente

TrustScore: 4.5 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(186)

13.993 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Order not received

I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have my money and the store said they can’t give me a replacement. Unbelievable!

1 de diciembre de 2022
Valorada con 5 estrellas sobre 5

First class company

First class company. I have purchased several items and all excellent quality.
Very efficient ordering system and fast delivery. Overall a five star experience.

15 de noviembre de 2022
Valorada con 1 estrellas sobre 5

Awful

Awful. The jeans didn’t fit, the return label did not work I ended up taking the jeans to a store, I was promised a return receipt which never came - and neither has the refund - I may have to return to the store again, complete waste of time and energy.

27 de septiembre de 2022
Logotipo de Superdry - Croydon

Respuesta de Superdry - Croydon

Hi Nick,

Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really sorry to hear that you've had difficulties with our returns process. We can confirm that the refund has gone through and you should expect the money to be credited back to your original payment method in the next 5 working days. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,
Superdry

Valorada con 1 estrellas sobre 5

Bad quality

I bought superdry slipper for my holiday at may this year I didn’t wear it at all before I travelled for 1 month holiday in august in this period of time on my holiday I only wear it and the glue come off so the sides are opened customer service not really helpful cos I didn’t keep the receipt cos I thought it’s reliable slipper and will last longer.I know the day I bought but I paid cash so they don’t bother to trace it for me.their quality is not good at all and customer service bad too and replying after ages.very disappointed .

7 de septiembre de 2022
Opinión espontánea
Logotipo de Superdry - Croydon

Respuesta de Superdry - Croydon

Hi Csilla,

Thank you for sharing your feedback with us.

At Superdry, we want to offer the best service to our customers every time, so we're really sorry that we got it wrong this time.

Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,

Superdry Care Team

Valorada con 1 estrellas sobre 5

I ordered from you last week

I ordered from you last week, for 4 days it has still been saying it’s at the depot!! WHERE IS MY PARCEL!!!! 😤

15 de agosto de 2022
Logotipo de Superdry - Croydon

Respuesta de Superdry - Croydon

Hi Caitlin,

Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We can see this has been resolved by our customer service team, and we will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.

Superdry Care

Valorada con 1 estrellas sobre 5

I never got told it was in store and…

I never got told it was in store and tweeted on Twitter and even now not heard if item has come in

19 de julio de 2022
Logotipo de Superdry - Croydon

Respuesta de Superdry - Croydon

Hello John,

Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're sorry to hear that our delivery service hasn't been up to standard. I've investigated and there appears to be an issue with your order. I have dropped you an email to help you get this resolved. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.

Superdry Care

Valorada con 5 estrellas sobre 5

Staff were extremely helpful

Staff were extremely helpful, searched and found my out of stock item on line, ordered it and then arranged a pick up from the store with no P&P. Amazingly it arrived the next day, so I just popped in to get it. All very easy, staff so helpful and polite, highly recommend my Croydon store.

16 de junio de 2022
Logotipo de Superdry - Croydon

Respuesta de Superdry - Croydon

Hello Anne,

Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it.

Superdry Care

Valorada con 5 estrellas sobre 5

Amazing Service

Ordered a jumper online and it was sent with a security tag on it. I took it to superdry in croydon and they ordered me a new jumper which arrived promptly. The staff at croydon were very quick and professional.

22 de febrero de 2022
Valorada con 5 estrellas sobre 5

Really good stuff Superdry & Hermes

Really good stuff Superdry & Hermes. I have lusted after Superdry clothes my whole life and only now have enough spare cash to indulge. I love the retro vibes and block colours. Delivery was fast, great communication and all delivered inncardboard/brown paper. Can't fault it really.

8 de febrero de 2022
Valorada con 5 estrellas sobre 5

The website was user friendly

The website was user friendly. I was able to view and order the products that i liked. Ordered the items to be picked up from the store so it was very fast. I also received email notification. When i visited the store, the staff was very friendly and helpful. The items i ordered were true to size and look great!

26 de enero de 2022

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