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Superdry - Metro Opiniones 

111
TrustScore: 4.5 sobre 5

4,7

Unit 9/9A Red Mall, Lower Central, NE11 9YG Gateshead, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really helpful knowledgable staff who knew stock in store but also alternatives available on the website, which i ordered in store and had delivered directly to home. Was served by Imogen and she was... Ver más

Valorada con 5 estrellas sobre 5

Got my recent purchase during a sale. Item I bought was almost 50% less than original price, quality jacket at a bargain price. The shop is well laid out, but could do with a bit more lighting, it ma... Ver más

Valorada con 5 estrellas sobre 5

November 6th - 2.30pm Metro centre store Lovely young lad assisted me with with different sizes when I was in the changing room also at the til.There was lovely lady with long dark hair was incredib... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought a long coat online and they delivered when they said quality was amazing and keeps me lovely and warm, very easy website to order off too


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa para hombres
  3. Tienda de abrigos
  4. Tienda de ropa de calle
  5. Tienda de ropa para mujeres

Sobre Superdry - Metro

Escrito por la empresa

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Información de contacto

  • Unit 9/9A Red Mall, Lower Central, NE11 9YG, Gateshead, Reino Unido

  • 01914 601724

4,7

Excelente

TrustScore: 4.5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(111)

13.871 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Bad experience

Bad experience. Zip was faulty on the coat in store so was advised to order online on site for home delivery. They selected the wrong coat. Colour, size and even gender. To return this I had to drive 50mile round trip. Though I regularly buy Superdry products due to this experience, the rubbish online returns policy I will not be using or buying this brand again.

11 de noviembre de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi Sarah,

We appreciate you taking the time to review your recent experience with us.

At Superdry, we want our customers to have a really positive experience, so we're really sorry that we got it wrong this time.

I've sent you an email to try and assist further.

Thanks again for taking the time to leave a review. We really appreciate all feedback.


Superdry Team Care

Valorada con 5 estrellas sobre 5

Excellent service at Metro C store

The item was out of stock in my size. The member of staff who helped me order online was a lovely guy. He went out of his way to ensure good service. My shirt arrived at the store quickly and all staff I met were great.

16 de octubre de 2022
Valorada con 5 estrellas sobre 5

Great customer service!

Great customer service!

My original order was placed easily and arrived quickly. One of my items was too big and so I got in touch with the social media team who gave me the info to either return through the post or to pop in store.
I went into my local store at the Metrocentre and the staff were fantastic. Very helpful and friendly. They didn't have my item in store but they were able to process an exchange and get a replacement sent out to my home address. It arrived within a couple of days.

On top of the great service, the items themselves are of a lovely quality as usual for Superdry.

Thank you!

24 de septiembre de 2022
Valorada con 4 estrellas sobre 5

Friendly staff but size availability could be better

Visited store to look at sale for a family member. Found a jacket we wanted but store didn’t have the right size. Priced differently on-line, advised to buy on-line for the correct size then return to store and they will refund the difference. Staff were friendly and helpful. Not a massive amount of size availability in store. Womens clothes availability and range are not size inclusive.

2 de agosto de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi,

We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that we got it wrong this time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.

Superdry Care

Valorada con 5 estrellas sobre 5

Excellent service without even asking

Excellent service without even asking. A member of staff noticed I couldn't find my size and found it online and had it delivered to my home address within a couple of days. Not often these days you find friendly staff that help you without even asking them brilliant well done !!!

29 de julio de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi James,

Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.

Superdry Care

Valorada con 5 estrellas sobre 5

Excellent service

Shop didn't have mens shorts in stock in the size required, the assistant said he could order them for me to be delivered to my home address. They arrived within 3 days of ordering. Excellent service, both from the shop and the warehouse 👏.

5 de julio de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi,

Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.

Superdry Care

Valorada con 5 estrellas sobre 5

Once again perfect

Once again perfect! Total SUPERDRY quality.

29 de junio de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hello,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks again for the review. We really appreciate it.

Superdry Care

Valorada con 5 estrellas sobre 5

Ringspun T-Shirts

Went to the store to collect an online order, tried on the shirts and returned the ones that didn’t fit. At the same time I bought some shirts from the store and some hoodies for my wife. The staff were exceptionally helpful and nothing was too much trouble even locating the correct size from stock or a manikin!
Overall really impressed with the service and the quality of the clothes.

11 de junio de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi Graeme,

We appreciate you sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.

Superdry Care

Valorada con 5 estrellas sobre 5

Collection in store ordering.

Easy ordering process on-line, added bonus of Bluelight Card holder discount and order in store ready to collect in good time. Products of good quality and fit. Will definitely use click & collect service again.

2 de junio de 2022
Logotipo de Superdry - Metro

Respuesta de Superdry - Metro

Hi Linda,

We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.

Superdry Care

Valorada con 5 estrellas sobre 5

Ordered via home delivery and click and…

Ordered via home delivery and click and collect, both were quick and hustle free. Pleased to see you've swapped the delivery company, as the first one once left a delivery in the garden waste bin. Luckily the jumper was a perfect fit, but I had to wash it three times to get rid of the awful smell.
Happy customer, thanks 😊

31 de marzo de 2022

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