Magasin agréable à visiter : la marchandise/collection est mise en valeur grâce à un facing/pliage au carré qui, pourtant, ne stoppe pas l'envie de toucher l'article ou de le déplier ! Malgré notre... Ver más
Localización
Cambiar localizaciónSU 1068 - 1069 Stratford Westfield Shopping Centre, E20 1EJ London, GB
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Consulta las opiniones de los clientes
Easy navigation of the website is good but above all, the lady at the shop in Stratford Westfield was so sweet when I went to return the purchase. Long time ago I had a bad experience at the branch o... Ver más
Nice welcoming store. The clothes are reasonably priced and really good quality. I bought a utility skirt and it looks amazing. It's a perfect fit, too. I've a few Superdry outfits, my favourite bei... Ver más
Actually i bought the jacket from superdry (sports puffer series mens) Within one week it got teared up from the sleeves . I mean the string got out and it pooks ripped from my shoulder...worst qua... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- Tienda de ropa para hombres
- Tienda de abrigos
- Tienda de ropa de calle
- Tienda de ropa para mujeres
Sobre Superdry - Stratford
Escrito por la empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformación de contacto
SU 1068 - 1069 Stratford Westfield Shopping Centre, E20 1EJ, London, Reino Unido
- 02082 210697
4,5
Excelente
354 opiniones
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Very bad customer service support
Very bad customer service support. No phone contact number. Online customer support is rubbish, not answered my email of the query for my invoice and delivery information.
No answered the phone call from the Westfield city store from where I ordered the product for home delivery.
I have not received my order receipt by an email so I don’t know where is my order?
8 de enero de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Good quality and value
High quality warm coat that came quickly. Lots of pockets also.
12 de diciembre de 2024
Respuesta de Superdry - Stratford
Hello,
We appreciate your kind words about the coat.
We're glad you found it warm and comfortable, and that the pockets were a helpful addition.
We hope you have a fantastic Christmas,
Superdry
Liked how the staff in Stratford…
Liked how the staff in Stratford Westfield store helped to look for size online which was not available in store
10 de diciembre de 2024
Respuesta de Superdry - Stratford
Hello,
We're thrilled to hear about your positive experience at our Stratford Westfield store.
Our team is dedicated to providing excellent customer service, and we're happy to hear they went above and beyond to help you find the size you needed. We appreciate your kind words and hope to see you again soon.
We hope you have a lovely Christmas,
Superdry
Excellent customer service when I…
Excellent customer service when I needed to exchange an item in store that I purchased online.
29 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
We appreciate you taking the time to share your positive experience.
We're glad to hear that our team was able to assist you with your exchange. Thank you for shopping with us, we hope to see you again soon!
We hope you have a lovely Christmas,
Superdry
Too much stuff piled in the store.
There is too much stuff piled in the store,Is impossible to see the sizes of the jakets on the hanger without moving another 10 jakets. There is no space in the store to move around.
23 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
We understand your frustration with the crowded store layout.
We strive to offer a wide selection of products, but we acknowledge that this can sometimes make it difficult to navigate. We appreciate your feedback and will take it into consideration as we plan future store improvements.
Kind regards,
Superdry
Staff nice found what something that I…coat
Staff nice found what something that I was not looking for very nice
22 de noviembre de 2024
You guys charged me twice and you…
You guys charged me twice and you haven’t send the money yet. I am still waiting for £79.
18 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
Thank you for sharing your experience with us. We are sorry to hear about this.
Sadly, this can happen. I am afraid nowadays we can experience this kind of issue with technical issues.
If this were ever to happen, we would advise you to send us the details by email at care@superdry.com so that we can locate the payment and issue a refund.
We will email you shortly with a resolution. Hopefully we can get this resolved for you !
Superdry Customer Care
Service was plain and simple
Service was plain and simple. Cashier made me feel welcome and gave good advice on SuperDry aftershave. Actually bought one for me & wife, on her advise.
25 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
Thank you for taking the time to leave your feedback.
We always aim to offer the best service to our customers every time, so we're really pleased to see your comments about our London Stratford store.
We're delighted you love our new fragrances.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Poor delivery communication and…
Poor delivery communication and organization online + supedry method : shop also hasn't got the quality and variety as once it was . 6 days to wait for a jumper which is already inside UK is ridiculous .
It's the third time I am having problems with their delivery
25 de noviembre de 2024
Alex was a superstar!!
Alex was a superstar!!! Really knew his stuff!!! Was extremely patient with us!!! Thanks again Alex!!!
23 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
Thank for taking the time to leave a great review!
We always aim to offer the best service to our customers every time, so we're really pleased that everything has gone well at our Silverburn store.
Thanks so much for shopping with us. If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
I like product aswel as customer…
I like product aswel as customer service Amazing
Thanks
8 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
Thank you for reviewing your experience at our High Wycombe store.
We always aim to offer the best service and to our customers every time, so we appreciate your great feedback.
Thank you for shopping with us!
Superdry Team
Quality of jacket…
Actually i bought the jacket from superdry (sports puffer series mens)
Within one week it got teared up from the sleeves . I mean the string got out and it pooks ripped from my shoulder...worst quality i hage sewn ever.
I was using the primarks cheapest jacket from 2 years and this was my first experience in superdry. And i guess it is lower quality then primark.
Now i am going to visit superdry store offline at Stratford Westfield ,if they can help me otherwise thank you.
12 de noviembre de 2024
Respuesta de Superdry - Stratford
Thank you for sharing your feedback with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind Regards,
Superdry Customer Care
Staff were attentive and helpful when…
Staff were attentive and helpful when needed.
13 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
Thank you for reviewing your shopping experience at our London Stratford store.
We always aim to offer the best service to our customers every time, so we appreciate your great feedback about our staff members.
Thank you for shopping with us!
Superdry Team
Good quality coats but the store is too…
Good quality coats but the store is too packed with coats on the rails. Coats kept falling off as I tried to view and select the coat I wanted. I saw other customers experiencing the same problem. I would suggest that the store should not overpack the rails with too many coats - as this would make it a more pleasurable shopping experience for customers
8 de noviembre de 2024
Respuesta de Superdry - Stratford
Hello,
We appreciate your feedback and understand your frustration with the crowded coat racks.
We strive to provide a pleasant shopping experience for all our customers. We will take your comments into consideration as we continue to improve our store layout and merchandise display.
Thank you for your review,
Superdry
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